ShopClues — Faulty intex mobile phone - didn't receive refund over 2 months!

Address:Gurgaon, Haryana
Website:shopclues.com

I am placing this complaint on a friend's request on his behalf. Quoting him

"I bought an Intex Aqua Power Plus Smart Phone from Shopclues on July 28 2016. The phone that came was faulty and I applied online to return the item. After multiple times calling the company where every time I called they had a different answer to my query stating they can't take return as per policy, even when I had raised a return request over their website, they initiated replacement instead of return. Finally they initiated return a month later on 31st August. Now it has been over 2 weeks but they are still not refunding my money and when I call them, the call center agents keep on saying, we'll refund soon.

I have had the worst experience with this company !! This was supposed to be a birthday gift for my father and they totally ruined my experience. Please help me get my refund and if possible some compensation for all my efforts spent, would be really greatful to you !"
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ShopClues.com customer support has been notified about the posted complaint.
Sep 16, 2016
Updated by Gagan Lohiya
I am sorry, I forgot to put in important details.

Buyer' details - Name- Gaurav Singhal Email Id [protected]@gmail.com. Ph No. - +91-[protected].

Order No.[protected] placed on 28 Jul this was replaced an order placed[protected] which was returned on 31 August. Product - Intex Aqua Power Plus Smart Phone (White)
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