[Resolved]  ShopClues — I received Wrong product from Shopclues online shopping.

Address:

Dehradun, Uttarakhand

I was order ray ban black color aviator sunglasses Order no is 7523287 on shopclues online site on 11-Oct and I was received product at 16-Oct . The problem is their i received wrong product then i was send the replace request on this site and our discussion on phone also for the pick and replace the order but till date ( Around 25 days) I don't have my correct order in my hands or I am regular discussion on phone or E-mail they always tell me we will try our best to get you a resolution within the next 3-4 days below attached mail they what was send it to me and below phone number is also wrong. I was send the courier on given address on 1 Nov but its not process due to wrong phone number in given address by this site my courier return back to me on 6-nov. really i am very frustrated from this site and I am fully not satisfied with this site. I want my correct order . some attached images of my courier slip and wrong product. Some below E-mails from the Shopclues [protected][protected][protected][protected] First mail Re: Return requested for ShopClues order 7523287 Inbox x ShopClues.com <[protected]@shopcluescom.zendesk.com> to me Hello, Thank you for writing to us. We try our best to get back to you within 2 working days. To help us take the issue with the merchant and expedite the process please reply to this email by sending the image of the product. Thank you, Team Shopclues [protected][protected][protected][protected]-- ShopClues Support, Oct 26 10:49 am (IST): Dear Customer, Thank you for contacting ShopClues.com. We apologize for the inconvenience caused. Based on your concern, we are arranging the pickup for replacement and will be coordinating with our courier partners regarding the same within the next 24 hours. Our courier partner will contact you to arrange the pick up within the next 6-7 business days. To expedite the process, we would like to request you to label the package with the following address and hand it to the courier partner. To, Clues Network (P) Limited Plot Number- 648, Bijwasan, New Delhi - 110061 Phone: 011 – 28063316 – 15 [protected][protected][protected][protected][protected][protected][protected] ShopClues Support, Oct 29 04:21 pm (IST): Dear Customer, Thank you for shopping at ShopClues.com. We are unable to do reverse pickup for your return request as your address is non serviceable with any of our courier partners. We apologize for the inconvenience. To expedite the process, we would like to request you to courier the product to the following address. To, Clues Network (P) Limited Plot Number- 648, Bijwasan, New Delhi - 110061 Phone: 011 – 28063316 We will be happy to refund the shipping charges upto Rs 300/- in the form of CluesBucks. Kindly email us your courier receipt to get the refund. However if you can provide an alternate address with different pin-code so that we can get it cross checked and can re-initiate the return process, Once we receive the product, we will send you an update on the order status, alternately you can track your return status [protected][protected][protected][protected][protected]