[Resolved] ShopClues — NO refund is done and return goods are not picked up | |||
Order no. 6871859 Ordered date: 19-Sep-0213 Order no. 6871859 has been placed on 19-Sep. Goods has been received in damaged condition which is taken photo and shopclues agreed to take return of the goods. Once i sent the return pick up address they advised that courier pick is not available in my area and alternate address is required. after a long time i struggled a lot and finally got alternate address in nearby city and sent mail on 23-Oct where shopclues confirmed that they do arrange for pickup within 2 days on 24-Oct. there was no reply for three days and i gave call to customer support team on 28-Oct and now they are advising that the alternate area is also not under service. Really its frustrating... i have sent the goods to the area after getting confirmation from their end. now they are advising me to send the return goods from my end. I have asked them that i will courier the return goods in collect mode, but they are not accepting that also. I have clearly explained that i dont want to spend single penny for that worthless product, why the largest online shopper can't make the alternative arrangement with other courier service team. Either they can make alternate arrangement or i will send it in collect mode where they can make the payment from their end and collect the goods. They are not agreeing the same where they stand in the same point to spend amount for worthless product from my end. please help getting refund for this product. Rgds, saranya Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved ShopClues customer support has been notified about the posted complaint. | |||
8 Comments | |||
Comments
This is not yet solved, could anyone get resolved in this issue... where the damaged product is lying with me and refund is not yet done... really frustrating...
This is not yet solved and no more reply... could i get response from SHOP CLUES team...
order
my order is not recieved after 11 days completed i dont concentrate my study without that book that i was orderedcustomer representative not contected
sir/md I have orderd on dt 12/10/2014 order no[protected], want to change size no to 85, for that I called on phno-[protected] frequentely but not get any response from customer execuitive, DILIP PATHAK PhNo-[protected]material not received letter
Order #24918769 Order Date: 27 Oct 2014, 11:45 AM Payment method: PAYU Paid Using:26%
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We deeply regret the inconvenience caused to you in response to the received product. We are getting the concern checked with priority. Please be assured of receiving plausible resolution ASAP.
Regards,
ShopClues Support