ShopClues — Not refunding the returns money in my bank account but giving me some coupons

Address:	400003
Website:	www.shopclues.com

I had ordered a backpack from shop clues.com order no.[protected]. The specifications they mentioned and the product i got were totally different. I asked for a return and my return no is 2971505. I asked for return of money in my bank account but they granted me with some clues bucks and are now not transferring my money in my bank account. They are fraud and misusing the power given to them and stealing common people's money. I want to lodge a complaint against this. Please suggest me the proper place where the law can give justice against such fraud companies.