ShopClues — Order not received but marked delivered

Hi Team, I have not received order 95471037 which was marked as complete. The msg of delivered came but the product is not received The courier by which my product was to be delivered is safeexpress.I have sent multiple emails to shopclues customer service but have not received any proper response so far.Please see to it that the item is delivered at my place.we pay the money at time and does not expect such type of service from your side.