ShopClues — Replacement was not done

Website:

www.shopclues.com

Purchased from : www.shopclues.com
Product name : daiwa 42le400 40inch (102cm) led tv full hd - with free installation
Order number: 94790362
Return number: 2988376
Ticket number : 7283575
1. screen of the tv is not working at all. the product was delivered on 18th july, 2016 and i raised return request on that day also 18th july, 2016.

2. on 22nd july, 2016 as per discussion with shopclues team, i have been informed that they got my mail with all the information including images of the screen and invoice paper (which i sent on 21st july, 2016 as they asked me on that day (21st july, 2016) to send those information). they informed me that they got adequate information from my side and no need to require more information from me. now their turn to provide me replacement policy (10 days replacement policy) and all informations. withing 3 to 4 working days they will provide me (through mail) all the information how to pick up the product from delivery address and the pick up date and also deliver a new product as per instruction from them.

3. on 24th july, 2016 i again sent them mail writing as soon as i received the tv, it was found as defective. immediately on that night (18.07.2016), i reported it to shopclues requesting to replace the same. subsequently as per their instruction i sent images and invoice of the defective tv. but despite my repeated request/mails for the last 7 days i did not receive any replacement or my money of rs. 15999 or any positive response from them. this is very very unfortunate and raising the question of breach of trust of online shopping. again i request shopclues team to send me a mail immediately confirming to deliver me the replacement of the defective tv or return my money, otherwise i will refer the matter to the appropriate authority of government of india furnishing the details of purchase, your website and other details for the breach of trust and for the return of my money.

4. lastly i found my return status has been rejected. i have put so many complaints about my order delay. but there is no proper response from shopclues. they were cheated me and wasted my time. i’ve asked for the refund but for that too i didn’t get any reply from them. this is the worst and fraudulent shopping site. so i need my money to be refunded immediately.