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ShopClues.com Customer Care

Clues Network PVT. LTD.

Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:+91 124 441 4888 (Customer Support)
 +91 124 466 9777 (Merchant Support)
USA Office
Clues Network Inc.
530 Lytton Avenue
Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd.
B1 Pragati Chambers
15, Dutt Vihar Society
Jetalpur Road,
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ShopClues.com Complaints & Reviews

ShopClues.com - Delivery of wrong products and not refunding the money

User
 Avinash Kumar Vashistha on Dec 18, 2014
I have ordered two products of different brands in shopclues.com on 12.12.2014, but they have delivered both the products wrong and on contacting they are not reverting back. Both the order details are: Order ids are 29525865 and 29525867...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Return Complete but not get My product

User
 Deepakbkppp on Dec 18, 2014
Hi, my order no is: 27310819 and my return id : 623275 (created on 623275 ) I received a product which not working properly not website show Return Request Complete but i don't get my product until now. Could you please help. and also could anyone tell me how I can approach consumer court for the matter. Thanks & Regards, Praveen...
Complaint comments Read comments Complaint category Electronics & Appliances

ShopClues.com - RECEIPT OF PARTIAL ORDER

User
 taran singh bagga on Dec 18, 2014
DEAR SIR, I ORDERED FOR TWO NOKIA USB CHARGER FOR 3000mAH. ON DELIVERY WHEN I OPNED THE PAKET I RECEIVED ONLY ONE [01] CHARGER IN SIDE. DELIVERY MAN TOOK ALL AMOUNT RS.1028.00.KINDLY ARRANGE TO SEND ME THE SECOND PEICE AS EARLY AS POSSIBLE. MY ORDER NO. IS 29292231 SHIPMENT NO IS 717347787...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Why My Order Canceled

User
 Cheekati Ravi on Dec 18, 2014
OREDR NO : 27338569 I think ShopClues is taking customers' as they wish. If someone books 100 orders on COD and if they do not take, what will be the fate of E-based online suppliers. heavy loss will be there and even companies may go to bounce. Why 100% payment is insisted from customers by Shopclues first of all ? it is just not to take any chance of cancellation of order. Keeping faith in Shopclues, placed the order. One thing you should bear in mind is - If stock is there only you will give a special price and accept the payment. First Read the mails fully and hear to the customer fully....
Complaint comments Read comments [1] Complaint category TVs

ShopClues.com - Received Faulty Product - Not Refunding money or Not Replacing product

User
 padhu123 on Dec 18, 2014
I have purchased product(Body Maxx 20 Kg Weight Lifting Package + 3 Ft Bar + Dumbbells Rods + Gifts (QTY:1)) on 28 Nov 2014, 06:31 PM.I received product on Dec 15.I dont like the product and its quality.But they are not refunding money for me. Order id:27961167...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Regarding Remote control,manual,and warranty card missing from tv box

User
 asif16 on Dec 17, 2014
I had ordered led tv from shopclues.com and my order no is 28330745. On 11/12/2014 it got delived.when i opened the tv box i didn't find remote control, warranty card and manual of the tv.on the same day 11/12/2014 i had filed return request and also spoken to customer care.they told me that it would be resolved within 24-48 hours.but after 7 days of filing complaint the status is still same and they have not provided me any kind of resolution to the problem.in the period of 7 days i have spoken so many times(around 10 times) to customer care and each time they had given new time period(another...
Complaint comments Read comments Complaint category TVs

ShopClues.com - mischief on warranty

User
 Tushar Kanta Gupta on Dec 17, 2014
I bought a samsung 32H5500 LED TV by paying 31000 from shopclues.com with order id 27344557 on 21st nov 2014, and got it on 09-dec-2014, i.e. after 19 days. While buying the product it was clearly mentioned in their website that the product has 1 year of warranty also they mentioned they have 10 days of money back policy if customer is unsatishfied. Once I got the tv I found that it do not have any warranty and same was confirmed by samsung india that TV do not have any warranty. I have been calling them for past 10 days and writing them mail to take back the product and return my full...
Complaint comments Read comments Complaint category TVs

ShopClues.com - Products Not Delivered

User
 rituraj15july on Dec 17, 2014
Dear Sir/Mam, I have ordered Multiple items from Shop Clues online portal on 26.10.2014 & 29.10.2014. But, some items are showing delivered, even the product is still to be delivered, some are delivered at wrong address and some are delivered damaged. I logged the various complaints on their customer care but still no action is taken by them. I have also requested for refund my amount. But they are also not refunding my amount. Every time they are keeping them side by saying sorry, we will assist you shortly. But it is really the height of frustration. Almost 2 months is going to be over but...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - product not received till now

User
 santhosh3232 on Dec 16, 2014
I have purchased an mens sandals on sunday flea market by online debit payment I have recived message as your product is shipped with order no:27423429 Tracking no:112589009 in ecom express but in ecom express only show ready for connection still for one month....
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - items not received

User
 amitmishra_navy@yahoo.co.in on Dec 16, 2014
i am Rashmi Mishra My mobile number is 9441753561, I placed 2 in number orders on 4th December 2014 order number are 28589799 of sunglasses for woman, and order no 28589797 for sunglasses aviator model. 13 May (Saturday ) was given delivery dates for both order. But I have not received both items till 16th Dec 14 night, moreover money has already deducted from the account...
Complaint comments Read comments [1] Complaint category Products & Services

ShopClues.com - Article not received, wrong information and not sharing any info

User
 smrsn0 on Dec 16, 2014
Order no#-24931467 Date- 27 Oct 2014, 01:00 PM First followup for delivery- 20th nov'14 Response- Based on your concern, we have forwarded your case to our courier partner for arranging delivery on urgent basis and we are following up with them. Second followup- 24th Nov'14 Response- We apologize for the inconvenience. As per the latest update, the product you ordered has been returned back to us and we will not be able to reship it. Hence we are processing the refund of your order. The amount would reflect in your account within 7-9 business days for Debit Card/15 business days or in the...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

ShopClues.com - Article not received

User
 AdvocateChatterjee on Dec 16, 2014
Details are below: Order # 27889139 ; ORDER DATE: 28 Nov 2014, 07:26 AM ; PAYMENT METHOD: Bill Desk ; Product: Feather Touch Korean Single Bed Mink Blanket ; Code: 5818130 ; Merch Ref: DLI3SBK103. Every time they give us 2 days time but we have not received our article till date. Kindly help us. Sudip Chatterjee Email ID: chatterjee@hotmail.co.in...
Complaint comments Read comments Complaint category Other

ShopClues - Article not received

User
 AdvocateChatterjee on Dec 16, 2014
Details are below: Order # 27889139 ; ORDER DATE: 28 Nov 2014, 07:26 AM ; PAYMENT METHOD: Bill Desk ; Product: Feather Touch Korean Single Bed Mink Blanket ; Code: 5818130 ; Merch Ref: DLI3SBK103. Every time they give us 2 days time but we have not received our article till date. Kindly help us. Sudip Chatterjee Email ID: chatterjee@hotmail.co.in...
Complaint comments Read comments Complaint category Other

ShopClues.com - 29190057 - product not received

User
 Sarang Panchal on Dec 16, 2014
I bought the SAMSUNG TV 55H6400 on Wednesday Dec 9. Nest day I got a message that the order is cancelled the day after I got a message that the TV will be delivered I gave them the new address where I wanted it delivered and they made a note of it. It is now Dec 16 and I have not received my TV nor do I have idea WHEN I will get it. Everytime I call I am told SOMEONE will revert within 24-48 hours. Are you guys running a business or a circus? If I do not get a proper response I will force to hand over the matter to the media and consumer court. Sarang Panchal 9820228408...
Complaint comments Read comments Complaint category TVs

ShopClues.com - 420 site Cheating : We don't Listen, Read -Blind? Duffer?Support System at Shopclues.com

User
 TALKK on Dec 16, 2014
My order No. is 26125293 ordered on 9.11.2014. I had ordered multiple products at Shopclues. During checkout process the product rate was incremented. I mentioned it on same day. They thanked (invasive reply) and say we are processing. After 3 days they say the product has been dispatched and You should return the same. I returned (refuse to accept) on ;15.11.2014 and this was also confirmed that the product has been returned back to Aligarh(vendor) on 25.11.2014 (at 6:50 p.m.) as mentioned by the courier company. Also tracking report of courier company ecomexpress is mentioned herein with image....
Complaint comments Read comments Complaint category Electronics & Appliances

ShopClues.com - Replacement required (Urgent) // ShopClues.com: Your Order 28197033 has been Shipped

User
 yuvraj2527 on Dec 16, 2014
Dear Sir, We have procured 2 sets of Beston make rechargeable batteries against your order no: 28197033 and the same was despatched through first flight courier vide docket no: O91200141820 and delivered at our plant on on 10.12.14. During inspection, it is noticed that the supplied battery Size: SC 1.2V instead of C R14 1.2V which is not meeting our requirement. Hence we request you to kindly replace the batteries as per our requirement. Kindly provide the detailed address to where these batteries to be courier. Thanking you in advance for extending your kind support & cooperation. Thanks...
Complaint comments Read comments Complaint category Electronics & Appliances

ShopClues.com - product is not in stock refund process quikly process

User
 abharamsanthosh on Dec 16, 2014
I Ordered two mobiles on this GOSF sales, at the time of ordering they have taken the order & next day I got the message as Pickup processing initiated but after 2 days I got the mail from shop clues as "We are unable to fulfill your order 29278801 & 29261359 as the product is not in stock with the merchant. We assure you that we have tried our best to source the product at the best price from other merchants. At this point, we are uncertain of its fulfillment and have therefore initiated the order cancellation process. If you have already paid for your order, we will update...
Complaint comments Read comments Complaint category Electronics & Appliances

ShopClues.com - Never reefunding money.. Cheating customers after receiving the return product

User
 thavamani107 on Dec 15, 2014
for return request, they will never arrange return pick up and even though you send on your own expense, SHOPCLUES will tell that they didnt receive the product. but courier tracking will show it as delivered. FLIPKART rocks.. This is cheating site. dont buy product which are priced more than 100Rs....
Complaint comments Read comments Complaint category Computers & Accessories

ShopClues.com - Cheating...Fake offers in shopclues.

User
 kranthi25 on Dec 15, 2014
I Ordered two mobiles on this GOSF sales, at the time of ordering they have taken the order & next day I got the message as Pickup processing initiated but after 2 days I got the mail from shop clues as "We are unable to fulfill your order 29385967 & 29385819 as the product is not in stock with the merchant. We assure you that we have tried our best to source the product at the best price from other merchants. At this point, we are uncertain of its fulfillment and have therefore initiated the order cancellation process. If you have already paid for your order, we will update you on the refund process...
Complaint comments Read comments Complaint category Mobile Handsets

ShopClues.com - Why my order was cancelled.

User
 Dhirendra@123 on Dec 15, 2014
Order No. 29273443 I perchased a product Adcom x12 Black from shopclues.com in gosf offers. i didn't request for cancellation of product but they cancelled my product without any reason.i am very disappointed at this time.they are making fool the customers. they were selling product for Rs. 299 at that time and i purchased that product because at that time product was in stock.after some time it was out of stock.i purchased the product at price for they offered then why my order was cancelled. i want my product in any condition because i purchased it in gosf Offers....
Complaint comments Read comments Complaint category Online Shopping

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