ShopClues.com Customer Care

ShopClues.com Customer Care

Clues Network PVT. LTD.

Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:+91 124 441 4888 (Customer Support)
+91 124 466 9777 (Merchant Support)
USA Office
Clues Network Inc.
530 Lytton Avenue
Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd.
B1 Pragati Chambers
15, Dutt Vihar Society
Jetalpur Road,

View More Information...
Satisfactory Rating
1%
Complaints
2254
Resolved
45
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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ShopClues.com related photos (751)

ShopClues.com Complaints & Reviews

Shopclues.com - Money deducted but transaction was unsuccessful

User
 sumipriya on Aug 3, 2015
Dear Sir /Madam I have ordered the following today in shop clues. 64135520 -Musical Robot With Light Kids Toy (QTY:1) 64135519 -Electronic Keyboard Kids Musical Piano with Mic (QTY:1) I have done transaction through my debit card. Actually money was debited from my account but order is unsuccessful. What should I do now? Please do the needful....
Complaint comments Read comments Complaint category Other

Shop Clues - Online Selling Defective Product

User
 Ravi Mungra on Aug 3, 2015
Dear Sir, I Purchase Mobile Phone In Shop Clues. I Received Defective Product. I Tell Shopclues about it but it answering me that, not return or replace this item, But, in this attachment that, replacement guarantee.. so, why you not return my product......
Complaint comments Read comments Complaint category Mobile Handsets

Shopclues.com - Defected led wrist watch

User
 dilipbiswas2010 on Aug 3, 2015
I dilip kr biswas, had purchased the led wrist watch through the shopclues.com via online on 29.07.15 and order no 20182167 but i received defected led wrist watch on 01.08.15 so request you please solve the matter as soon as possible... from DILIP KR BISWAS PH- 8377915635...
Complaint comments Read comments Complaint category Online Shopping

Shopclues.com - Replacement of the nova hair straightener with right quantity ordered

User
 Pallavi1992 on Aug 3, 2015
I have requested for a replacement of the nova hair straightener on 16th july . My order no. Is 60652097 and the return no. Is 1708399.. the shopclues boy has taken the parcel back but didnot replace my order . There is no sufficient details on how and when will my order will be full filled.. i would like to recieve my order as soon as possible. Kindly see through my request and full fill it as soon as possible...
Complaint comments Read comments Complaint category Hair and Beauty Salons

Shopclues.com - Defected led wrist watch

User
 dilipbiswas2010 on Aug 1, 2015
i dilip kr biswas, had purchased the led wrist watch through the shopclues.com via online on 29.07.15 and order no 20182167 but i received defected led wrist watch on 01.08.15 so request you please solve the matter as soon as possible...

from
DILIP KR BISWAS
PH- 8377915635...
Complaint comments Read comments Complaint category Online Shopping

Shopclues.com - Damaged white board not getting returned [order 62465741]

User
 Vijit Mathur on Jul 31, 2015
I had ordered a WhiteBoard (2' * 1.5') from ShopClues website on 23rd July 2015. When the board got delivered to me on 28th July 2015 it was damaged. I had asked for return on 28th July through Shopclues website (Return Number: 1836363). However, it got rejected from Shopclues stating only damaged product can be returned. I call their customer care and told them that I have received a damaged product and want to return. He again raised the return request and it got rejected again stating the same reason. I again called their customer care he again raised the request and it again got rejected. Finally,...
Complaint comments Read comments Complaint category Online Shopping

Shopclues.com - Not responding properly

User
 Mohan c v on Jul 31, 2015
Hi I place a order on shop clues website on 23rd June and I received the product on 6th July its damaged product and I placed a replacement and I revived a product on 27th July and again I received a defective product and I told that to refund the money to me until now they are not responding to me simple telling that it will take 3 business days but they complete 4 days until now they are not solving my problem simple they are cheating customers like this my order no is 61107844...
Complaint comments Read comments [1] Complaint category TVs

Shopclues.com - Damaged item not getting returned.

User
 Vijit Mathur on Jul 31, 2015
I ordered a white board (2' * 1.5') [order 62465741] from Shopclues website. When I received the order I found that the edge of the board was broken. I have raised return request first on their website and then by personally calling their customer care number, but they are not taking return the item. But they are not accepting the return request....
Complaint comments Read comments Complaint category Online Shopping

Shopclues.com - Product Damaged in shipment and not getting refund

User
 VijayRanagani on Jul 30, 2015
Hi, I have ordered Wellon water purifier on 11 Jul 2015 and the order number : 60493307. Return ID: 1749175 The product took more than a week to deliver, the outer pack was good and had to take delivery. Once I open I see, the purifier body is cracked and all the parts inside are mispositioned and not in working condition. This is all happened because the packing was very poor. They just put one box and a brown paper wrapped over it to look good. No stuffing to keep the product safe. I have raised a request for return, next day I get a email for them that they don't need the product...
Complaint comments Read comments Complaint category Electronics & Appliances

Shopclues.com - Duplicate sony powerbank delivered

User
 santoshsingh287 on Jul 30, 2015
My return request order number is 57847113 My name is Santosh Kumar Singh, mobile 9696006368 I several times called Shop Clues and several times mailed them to take return of the duplicate sony powerbank which they provided whichh they didn't. I purchased this power bank when I was in bangalore and I then after getting the delivery I came to Lucknow. Several times I called and mailed customer support of shopclues to take back my order from my lucknow address but they went to my bangalore address and now this duplicate product is with me only. The main problem is that why they delivered me a duplicate...
Complaint comments Read comments Complaint category Electronics & Appliances

Shopclues.com - Defective product delivered and no acknowledgement for return so far.

User
 vijayLamba on Jul 30, 2015
Hi,
I purchased a battery for lg optimus from shopclues with order details :
order number : 60956411
Order Date : 13 Jul 2015, 12:22 PM
I received a defective product, it doesn't work at all, it shows fully charged when charger is connected, but as soon as i disconnect the charger my phone gets switched off. Although my phone is working fine with older battery so there is no issue with the handset.
I requested for return and refund of my money through return request: with folowing details :
Order Number: 60956411
Order date: 13 Jul 2015,...
Complaint comments Read comments Complaint category Online Shopping

Shopclues.com - Not sending the product i ordered.

User
 Devansh_gupta on Jul 30, 2015
I order a samsung micro sdhc card 32gb on 21 july they said we will dispatch your order as soon as possible. I waited till 26 and i registered a complaint that the order has not neing shipped then they said that wait till 30 july. But on 28 it was showing that cancellation request by merchant. And now yesterday it was cancelled without notifying me...
Complaint comments Read comments Complaint category Online Shopping

Shop Clues - Refund

User
 anurag0700 on Jul 29, 2015
i ordered a track suit from shop clues on 4-5-2015 after confirming the order it was cancelled by the company in the name of non-availability, as i made the payment by my gift card issued by SBI, and which cannot accept deposits from outside, despite of many complaints and request i haven't received my money neither they are compensating me shop clue bucks. in the name of online shopping fraudster have open shops by selling cheap quality stuff....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Shopclues.com - I got the "DEAD Phone"

User
 NagarajHr on Jul 29, 2015
I ordered Micromax Canvas Doodle 4 Q391 White (ORDER no. 59231389) item on 2nd july 2015 and I got the "DEAD Phone" on 7th July 2015. When I ask for the return Shopclues told us to show to the Micromax Service Center. And when I took the phone to Service centre they gave us in writing that its a dead phone. Now ShopClues.com Customer Support executive telling us to talk to MICROMAX and return it to the company. Ridiculous!!! Now its almost 20 days after first Complaints and talking to some 6 or more customer support people (Rahul, Monica, Manish, Kaushal, Durgesh Anand, akansha) still they are...
Complaint comments Read comments [1] Complaint category Online Shopping

Shopclues.com - Incorrect Product delivered and no refund processed

User
 sithal2ss@gmail.com on Jul 29, 2015
On 11 July 2015, I had placed an order for Samsung Galaxy A7 mobile phone on Shopclues.com - order number 60461031. I received a package on 16 Jul 2015. However, the product inside the package was an incorrect product - it was a Micromax Fire 4 mobile phone. The same day, I raised a complaint with the customer support asking for a cancellation of the order and refund my money. It has been two weeks and I still haven't received my refund. I had received e-mails stating that shopclues is working with the merchant to process the return of the incorrect product. Every time I call the customer support,...
Complaint comments Read comments Complaint category Online Shopping

Shopclues.com - Wrong product delivered and declining refund

User
 pratik786agrawal on Jul 29, 2015
I have ordered a windcheater in offer price of Rs. 150 on 18th july, 2015. I received the product on 28th july, 2015. THe product i received was completely different from what i have been shown at the buying page. I was shown a black windcheater with a logo of UCB ( United Colours of Benetton) a branded company. The description page only says black windcheater of good quality and protects from dust. So i buyed tha product by looking at the picture. I received a local quality single layer regzine material raincoat without any logo. I complaint this to Shopclues and i said them to refund my money...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Shopclues.com - Shopclues Fraud - Delivered Wrong product and Declining Refund

User
 sithal2ss@gmail.com on Jul 29, 2015
I ordered a Samsung A7 mobile through shopclues after paying Rs23, 699 online on 11th July 2015 (Order # 60461031). However Shopclues delivered Micromax Fire phone worth Rs 6000 to me on 16th July 2015 instead of Samsung A7 mobile phone. I immediately filed a return order request and asked for refund. I uploaded pictures of wrong item delivered and mailed them the pictures as well on request. To my utter surprise till date no one has come for courier pick and my refund is not yet processed and to top it all, it says Refund request declined without giving any reasons. All these days I have been contacting...
Complaint comments Read comments Complaint category Online Shopping

Shop Clues - Order check out incomplete after tue payment

User
 dineshpawar312 on Jul 28, 2015
My order no is 63377267 but it is showing checkout incomplete, purchase which i had taken on 28th july 2015. I also have a message of deduction of my money at shopclue mumbai as well as a confirmation by citrus pay email in which written of merchant order no 63377267. But yet it is not shipped. Regards. Dinesh pawar mob 9773334585...
Complaint comments Read comments Complaint category Online Shopping

Shopclues.com - Packet not delivered after 16 days of Order

User
 Zeeshan Ahmed Ansari on Jul 28, 2015
Hi, I have bought one Lenovo Laptop from Shopclues Order # 61108416 on 12th July 2015 and made the payment through my Credit Card, everything was going well and I got message on 14th July that this order shifted to any other merchant due to non availability of stock in current merchant, anyhow packet was dispatched on 17th July and till today it is showing under transit, I have called and mailed many tome to Shopclues but they can't even track the packet, this is very shameful that after 11 days of dispatch the packet they can't track the packet and I don't know when they will deliver it, also...
Complaint comments Read comments Complaint category Laptops / Notebooks

ShopClues - Deducted amount of 341 rupees

User
 gopalguptadh on Jul 28, 2015
Sir when i buy a ddr2ram from shopclues my amount is debited my mobikwik wallet (Mobikwik transaction id - 61333447 date - 16 / 07 / 2015 time - 3:32:08hrs) but shopclues say that the amount is not credited to his account. So request you to pls help me for this and say either shopclues or mobikwik to refund my amount....
Complaint comments Read comments [1] Complaint category Online Shopping

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