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ShopClues.com Customer Care

Clues Network PVT. LTD.

Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:+91 124 441 4888 (Customer Support)
 +91 124 466 9777 (Merchant Support)
USA Office
Clues Network Inc.
530 Lytton Avenue
Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd.
B1 Pragati Chambers
15, Dutt Vihar Society
Jetalpur Road,
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ShopClues.com Complaints & Reviews

ShopClues.com - Non refund of the returned item

User
 rhafiz9999 on May 28, 2015
This is the reply I got from you on 9th may 2015, please investigate, there is no mention of refund amount, which should be rs 677, which was debited from my account on 2nd april 2015 regarding the item payment, and also my shopclue account still showing rs 14 clue bucks which should show rs 22 as it is made in the below email, pls investigate it why delay in transaction of refund into my bank account.pls do early reply Dear RIZWAN UL, We want to inform you that your Order Number: 44652091 has been refunded. Date Of Order: 2015-04-02 22:11:36 Product(s): CLEANING MOP The details...
Complaint comments Read comments Complaint category Appliances

ShopClues.com - missing part

User
 suresh1130 on May 28, 2015
Shipment is received and there is missing part in 3 in 1 bench press. And also we have received one extra part of 3 in 1 bench press which is not required. Please send the missing part and take back the extra part delivered. Order Number: 48492361 Return Number: 1375661 Product: Body maxx 30 Kg Home Gym Package + 4 rods + Multi 3 in 1 Bench Press + Free Gift Reason: Parts are missing Action: Replace item Click to view image: https://images.shopclues.com/images/refund_product_images/76b67a7b82177d1IMG-20150519-WA0015.jpg Click to view image: https://images.shopclues.com/images/refund_product_images/7bca09c4cf1747bIMG-20150519-WA0016.jpg Click...
Complaint comments Read comments [1] Complaint category Sports & Recreation

ShopClues.com - dent resive my prodect steel it is online paid

User
 mudassir yadrami on May 27, 2015
Your ShopClues order 51594725 for SanDisk 16GB Micro SDHC Card (Class 4) is shipped by Profesional-Okhla with tracking number GGN4256121. i dent resive my prodect its to to to late. and i am not satisfied with ur shiping and never ever geving to order on shopclues...
Complaint comments Read comments Complaint category Other

ShopClues.com - not refund my 760rs

User
 deepanshuchauhan96 on May 27, 2015
I place my order power bank on shop clues 760 rs. After got it, i found that it is defective and i applied fir replace. They are not able to replace it and i got email that they can refund, they send me neft detail link . When i open that link i found nothing where i submit details. I send my neft details through email. they don't respond it and when i call them, they regert my request what ido? I placed my order 1 month ago....
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Delivery wrong address and said its delivered to you but I am not received the shipment

User
 wasifkhan786 on May 27, 2015
I am order a product on 7th may 2015 my order no. Is 50007289 placed by debit card and it is shipped 13th may 2015 by aramex courier tracking Number is 41312029555 also delay in dispatch it is dispatched from gurgaon to Asansol 15th may 2015 shipment received in Kolkata and till 24th may I am not received my package while Kolkata to Asansol destination is 200 km on 27th may I am received a e-mail from shopclues and said that your package is delivered but I'm not received any package when I am contact shopclues it says relax your package is sent your door step soon courier is delivered the package...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Damaged Product Sell [Resolved]

User
 coolarun05@gmail.com on May 27, 2015
I recently purchase an item from Shopclues.com on the website product description page it's clearly mentioned that this product is used for CHECKING THE TYRE PRESSURE GUAGE and it's not working as per the description because it's not showing the proper reading of Tyre pressure and also it's made with cheap plastic I book this product for checking the Tyre Pressure not for just playing with the KEY CHAIN TOY. I contact with the shopclues.com customer care but they refuse the request for return or replace. please stop this online frauds and try to ban these type of cheater and...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - wrong Delivery schedule after taking money...

User
 platnumes on May 27, 2015
Order Reference: 53157109 53050945 53157117 Do you know how to do business??? Disgusting service & bad experience with ShopClues.com If you don't have products in stock then why do you take orders.. I shop online quite often, but shopping with ShopClues is my worst experience.. I will post comments everywhere about not to shop with ShopClues as they are worst, disgusting, useless website.. I am very well connected with online media, newprint media... One bad article will definitely damage your image a lot.. I will not cancel my order & I cannot wait further.. You have...
Complaint comments Read comments Complaint category Electronics & Appliances

ShopClues - SHOPCLUES: Fraud, Phony COMPANY

User
 Rajbksh on May 27, 2015
I want to post a complaint against Shopclues.com for not delivering the product. It was the first time when I purchased any product from Shopclues.com and I had a terrible experience. I made the purchase on 7th May, but I haven’t received any product as of today. I have made the payment for that product already but haven’t received anything. The service of the company is damn poor. I have tried calling their customer care center several times but they always ask me to wait for next 48 hours. I feel the company has devised their own timings, which have not yet completed. I would advise people...
Complaint comments Read comments Complaint category Weight Loss Products

ShopClues.com - DELIVERY OF LOWER CAPACITY PRODUCT

User
 Arnab123 on May 27, 2015
Dear Sir, Mam, Please note i ordered for "Tata Swach Smart Water Purifier ( Green) " Code 130426, Water purifier ( Fuse/ Cartage) capacity of 3000 Liters But yesterday evening ( i.e 26th May 2015) at approx 2030 Hrs it has been delivered . But when main packing was opened it shows box containing lower range product with fuse /cartage capacity of only 1500 liters. Presently i am forced to drink unpurified water because of this. as i can not use the product, although i paid in full Please note it is a matter of great irresponsibility from your part. Please respond me immediately...
Complaint comments Read comments Complaint category Utility Services

ShopClues.com - account suddenly disabled with out any information

User
 vvksantosh on May 27, 2015
My account on email id vvksantosh@gmail.com is suddenly disabled without any prior information. I contacted customer care but there is no proper response from them. My money of around 900 cluesbucks are in that account. Atleast shopclues is not transfering that amount to my bank account. When i try to login, i am seeing 'Your account is disabled. Please contact store administration' message....
Complaint comments Read comments Complaint category Products & Services

ShopClues.com - Against Order No 48797523

User
 susmitadas on May 27, 2015
Dear Sir, I Miss Bobita Das have ordered for a double bedsheet from shopclues on 30/04/15. I got the material on 15/05/15, I found that the product is completely different from the description that they provided, So I immediately requested for refund. Each I gave them a call if they are sending any courier service to pick up the material, everyday they say the same thing within 48 hours a courier person will surely reach my place. Neither they sending anybody to pick it up, nor refunding the amount. Finally I have to take your help, where there will be sure justification. Please help me out. Thanking...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - received a used and a damaged package

User
 Athish RS on May 27, 2015
I purched a wrist watch on 15th may 2015 amd the expected date of delivery was on 21 may 2015. But i received it on 25th may . I received a used product. The packaging was completely damaged. I didn't even get the warrenty card. Except the ShopClues bill. When i call the customer care they say they will call back or resolve the problem within 48 hours but today is 27th and i still did not get my problem resolved...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - short shipment

User
 Ajay Gunjal on May 26, 2015
As per shopclues added, we have order Jonnie walker original T-shirt, which is not original second in added two T-shirt One is brown and one is back. but we have received only one selected back colour T-Shirt. Order code 73673158 Today I have received the T-shirt and found single deliver the material. Request to clarified the my problem or get us procedure to return the material....
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Order no. 47611443

User
 Irene Pinto on May 26, 2015
I have been following up with your customer support for over a year after registering my request to return the product. Your customer support executive asked me to upload the pics of the package which I promptly did but so far no action has been taken despite several emails and calls....
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - havells nichelo ceiling fans

User
 sasiveni on May 26, 2015
my order id is 50507429.i received Havel's ceiling fan from shop clues on21.05.2015..From the first day onwards it making cracking noise.As i my request of request now shop clues replied me through mail go to service centre.So i request u to take action against shopclues.com....
Complaint comments Read comments Complaint category Electronics & Appliances

ShopClues.com - Order Cancellation Without Prior Intimation

User
 sarat123 on May 26, 2015
Hello Team, I WOULD LIKE TO TELL YOU THAT HOW FRAUD THIS SHOPCLUES MARKET. THIS IS JUST MAKING CUSTOMERS AS FOOLS BY SENDING DEALS MAILS AND MAKING US TO BUY AFTER BUYING CANCELLING OUR ORDERS WITHOUT INTIMATION. I PURCHASED ONE WALL CLOCK FROM SHOPCLUES WHEN THE DEAL IS AVAILABLE I PAYED THE AMOUNT AND WATING FOR MY ORDER BUT MEAN TIME I RECEIVED MAILS FROM SHOPCLUES ASKING ME SOME TIME FOR DELIVERY OF PRODUCT DUE TO UNAVILABILITY AND I REPLAYED THEM THAT I WILL WAIT TILL THE STOCK IS UP. BUT AFTER THIS REPLAY FROM MY SIDE AFTER FEW HOURS I RECEIVED A MAIL SAYING THAT ORDER IS CANCLED...
Complaint comments Read comments Complaint category Electronics & Appliances

ShopClues.com - different colours delivered

User
 keishing on May 26, 2015
Hi, I ordered for black colour double bed sheet and ur guys are sending me pink colour bed sheet what is this?what I have ordered is good products its ₹-2099&76%off so I ordered.but when I received my product its useless those who are selling on the road that bed sheet.the fabric, the stiches every thing is waste.I believe this company but what the company is threatened to customer like this, its really really bed this is my first experience on online shopping.51828105 this is my order no.anyway thank q so much shopclues for giving a good service for customer....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

ShopClues.com - Unauthentic product sent, request for return, but package was never picked up and money not refunded yet

User
 Palash Maji on May 26, 2015
Order No : 42386901 Return Request No : 1088907 Order date : 16 Mar 2015 Return Request Date : 23 Mar 2015 I purchased a Original Nokia BL-4J battery from shopclues.com but the product wasvery far from original NOKIA product. Currently I am using the original one, so I can see the difference. Even the company packaging is fake. The battery is of 1200 mAh, same printed in the battery, but the packet says 1020 mAh. I have highlighted in the attached pic. I called customer care 5/6 times, each time they said they will resolve this by 48 hours, but the package was never picked up and the money...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - overcharging

User
 Pallavi Chadha on May 26, 2015
Sir, the details of the BIll are Rs. 169/- for the product and Rs. 19/- as shipping charges which come out to be Rs.188/- as total amount. Then why are you charging Rs. 192/- (Rs. Four extra is being charged on what ground). Pl. Reply at the earliest. regards...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

ShopClues.com - Very pathetic service

User
 Jeet009 on May 25, 2015
I ordered Power bank of SONY 10000 mAH from shopclues. But when it was delivered, I was shocked to notice that it was not of original Sony company, . It was duplicate And even damaged Very poor service Not at all expected from shopclues Will never buy anything from this site in future...
Complaint comments Read comments Complaint category Electronics & Appliances

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