ShopClues.com Customer Care

ShopClues.com Customer Care

Clues Network PVT. LTD.

Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:+91 124 441 4888 (Customer Support)
+91 124 466 9777 (Merchant Support)
USA Office
Clues Network Inc.
530 Lytton Avenue
Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd.
B1 Pragati Chambers
15, Dutt Vihar Society
Jetalpur Road,

View More Information...
Satisfactory Rating
2%
Complaints
2408
Resolved
50
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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ShopClues.com related photos (818)

ShopClues.com Complaints & Reviews

Shopclues.com - Wrong Product Delivered and Rude Behaviour

User
 suniljaiin77 on Sep 3, 2015
I had ordered “ Lifeline Multi Home Gym 21-Exercise Total Weight 150Lb + Hand Grips (Code: 650070)” for Rs. 14144 and the one received is different from what was ordered and is worth only Rs. 12170 on the same site. Rubber nobs, screws were missing in the overall delivered cartons; Product is not fitting at all; Have informed the Shopclues team about the issue. Its been almost 7 days but no resolution so far. They had requested for the product images also, which have been shared with them. I was also shocked and amazed the way they were responding to your customers' complaint; Not able...
Complaint comments Read comments Complaint category Weight Loss Products

Shopclues.com - Account deactivated without any reason and policy

User
 chitresh jain on Sep 3, 2015
They have deactivated my account for the reason they give that i have crossed maximum return requests...there is nowhere written in their policy that any such action can be taken...i was having 2190 rs in it...that was my pocket money..they frauded me by saying that we can't help you...i am planning to file a case against this fraudulant site...kindly look into it and make them pay my money back atleast!...
Complaint comments Read comments Complaint category Online Shopping

Shopclues.com - Delivered damaged product and not taking that back .

User
 atwal rajinder on Sep 3, 2015
I purchased a food processor of Rs. 15000 from shopclue.com of Braun brand .They delivered the damaged piece. I mailed the request of return probably 5 times, every time they assured me to pick the broken product with in 4-5 days but till date they have not picked up the damaged product and did not make refund. My complaint no. is 3889236. the product was purchased on the name of Naveen Atwal and the querry can be made on cell no. 9878491464. My order no is6295589....
Complaint comments Read comments Complaint category Electronics & Appliances

Shopclues.com - Did not honor a purchase made

User
 Hilroy Johnson on Sep 3, 2015
I had made a purchase of products on shopclues order no 66830245. the product was on 100% off and the purchase price was Rs1/- seeing such an awesome offer i made the purchase and also processed the payment. the purchase was successful and i got a confirmation email from Shopclues. and now they are telling me its a technical problem and website is showing the merchant cannot fulfill the order. this is dishonesty from their side as it is their fault and now they are refusing to honor the order. when speaking to customer service, they are accepting it is their fault and yet they are not ready to honor...
Complaint comments Read comments Complaint category Computer Hardware

Shopclues.com - Refund

User
 rk07 on Sep 3, 2015
Sir, 14th august.my order no.65111411. i purchaged 24kg weight home gym on shopclues. but they are not delivered to my material on time. and not give me right information thir representative.yet not deliverd my order. i want to refund my money.kindly help sir....
Complaint comments Read comments Complaint category Weight Loss Products

Shop Clues - Delay in delivery of lroduct

User
 Haritha Rakesh on Sep 3, 2015
Hi this is haritha.iam purchased a lunch box with order id :65765303 in shopclues.com .it is deliver through your courier and the tracking ID:95738911. So please check the details immidiatley.send my product as much as possible.its waste website ever I seen.please send my product else cancel the product and refund my amount...
Complaint comments Read comments Complaint category Appliances

Shopclues.com - Faulty and other product delevered

User
 vishal vishavadiya0404 on Sep 2, 2015
This compny is a froad company first i order power bank then company delevered faulty pis then customer care said me that our return office is nt there so you will courier this product and send a mail and attached photo of product in mail here i told you we hv not time so i purchase online and here you saw that many time our waste so pls help this is totaly frud company....
Complaint comments Read comments Complaint category Electronics & Appliances

Shopclues.com - Delayed Refund amount

User
 mrugadhan on Sep 2, 2015
I have ordered Crazy Helmet with ISI Mark on 15th June 2015 in shopclues through order no: 56762857. And it has been delivered 1st July 2015. But they sent without ISI mark helmet and the quality of the helmet is also very poor. I have sent return request on July 5th 2015. Refund Request #3709305. They said "return request is approved. We will not pickup the product and you can choose to discard it. The Refund or Reshipment will be automatically processed by us". Almost a 60 days gone there is no refund from them. every time i asking them about this issue there is no positive reply from...
Complaint comments Read comments [2] Complaint category Online Shopping

Shopclues.com - Order not cancelled despite not being dispatched

User
 saxenlalit on Sep 2, 2015
The company is very fraud, i would recommend everyone not to do any online shopping with this company, because post shopping if you want to do anything (modify/cancel) then they will not entertain you. I tried to order on 8th Aug, but due to some issue transaction was failure. Therefore i tried again with another cards and it was successful (64447837). Online payment msg from CC avenue "CCAvenue Order No. 64446947 :: Transaction Failure" Suddenly i got mail from Shopclue that order got successful. " Hi Lalit, Thanks for shopping at shopclues.com- Your one stop destination for Sab...
Complaint comments Read comments Complaint category Online Shopping

Shopclues.com - Product not received at all yet showing as delivered

User
 kingking3@gmail.com on Sep 1, 2015
I ordered Lenovo HardDisk F309 1TB Wired external hard drive (QTY:1 Order No:- 65296692) on 15th August via shopclues.com. The Merchant name was royalInternational. When I checked the DTDC Tracking Number (Z61123271) I found that it has been delivered in Guwahati whereas my shipping address is in Kolkata. Please look into it and take action...
Complaint comments Read comments Complaint category Computer Hardware

Shopclues.com - Product is showing delivered but yet not delivered to me, it's have been one month please help

User
 ashish124356 on Sep 1, 2015
Seller: Shop clues.com Order No: 64047798 Safeexpress Courier AWB No:43919554 Date of order:02 Aug 2015, 08:55 PM shipping address:Mumbai, mira road But delivered to :Chinchwad Courier website showing the tracking detail is that delivered to another place, But shopclues saying that it is delivered to my address but I have not received my parcel Tried to contact shopclues but no response and no update I just want my money back...
Complaint comments Read comments [1] Complaint category Online Shopping

Shop Clues - 10 inch professional/tailor scissor

User
 manabendra khan on Sep 1, 2015
I ordered a 10 inch professional/tailor scissor . my order no 66255296 date 23rd aug.When i got the product i saw the product was not the same product .The product was 9.75 inch and the handle of the scissor is plastic . The original product was brass handle (unit price rs 390)....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Shopclues.com - Damaged and duplicate product delivered

User
 mohamed hakeem on Sep 1, 2015
I have ordered a power bank. I received it as a damaged one. It looks like a duplicate. Really worst online shopping experience. I also requested for a refund, they are making so much of delay and worst service. Still i have not received any message...
Complaint comments Read comments Complaint category Electronics & Appliances

Shop Clues - Cheating

User
 rajiahmd on Sep 1, 2015
I ordered for levis redloop but when I get the order there is local street product. So beware to place order at SHOP CLUES because they showing something else and sent local street product. When I complainig for that company executive says you get refund after 4 days from receiving the product back. But y I block my money for 1 week. If company don't have same product then y send local street product. Veryy bad if company not respect consumer's requirment then company not deserve big name. Seller Name S.M. Mandal - Surat ( CHEATER ) Soooo beware... My order no: 66305262 Order...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

ShopClues - Refund

User
 hirenghediya on Sep 1, 2015
My name is Hiren Ghediya from rajkot (gujarat) i purchased one shoes from shopclues.com. my order no is 65477747. price of that product is 289 + 10 shipping charge. when i got that product it is different as i ordered. i ordered shoes with size 9. but when i wore that shoes it didn't fit into my feet. it has different size. so i request for return this product into shopclues. they approved my return request. but since last 12 to 15 days there is no response from shopclues regarding product pick up. i called 5 times to shopclues customer support but every time they were replied that...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Shopclues.com - Replacement

User
 kartik1978 on Sep 1, 2015
Dear sir, I have order a product on shopclues.com on dated 19 .08.2015 and i have received this product with broken condition.last 10 day gone for replace this product by new one.when i ask to shopclues, they told me that wait for 2 day.sir, my order no is 65801229.kindly help me to resolve this issue....
Complaint comments Read comments Complaint category Other

Shopclues.com - Shop clues sold another language moto atrix mb861 Chinese mobile

User
 muthu pillai on Aug 31, 2015
Respected sir my name is rkm.muthu residing in chidambaram[former] i purchased one moto atrix mb 861 mobile from shop clues order no 64418207 date[18-08-2015] the mobile"s inbuilt language is Chinese, the manual book is also printed in Chinese, so requested for them to return, return ticket no is 3860782 and the return id is 1918587.i spend merely six six thousand rupees.the shop clues team said the seller is out of station, still waiting for his approval but the seller now declined to revert back the mobile. the team is not ready give proper answer they asked me to wait, i attached all necessary...
Complaint comments Read comments Complaint category Mobile Handsets

Shop Clues - Paid by credit card but still didnt received the product

User
 mahesh patil 8185 on Aug 31, 2015
Hello on 16th august I have order 5in one gym product from from clues and paid by credit card. Yet 30th august I haven't got my product. And the tracking number provided by shopclues of safeexpres courier service is also fake. I have launched 4 to 5 complaints to shop clues regarding this issue. But they just saying me to wait for 48 hours . there are many more complaints about this company in consumer complaints.com . when the payment is done in advance customer don't gets the product. Its a big fraud company who cheats people....
Complaint comments Read comments Complaint category Other

Shopclues.com - Inappropriate /indecent behaviour of the cour

User
 Poonam David on Aug 31, 2015
Hi, I have ordered stuff from shopclues which got delivered today, 31st Aug'15. Shipment no. E5078121. I have received the order today but the delivery guy was I guess drunk and tried to touch me inappropriately around my waist. I was about to file a police complaint. sharing his number, his number is 9953940539 (from Pick Speed ON DOT ) courier company. This incident is really horrifying. how can you employ such people without proper verification. I never want him to deliver any product at my house in future now. Request you to please take the most appropriate step/action against this courier...
Complaint comments Read comments Complaint category Sexual Abuse

Shop Clues - Payment completed | But status is Checkout Incomplete since last 10 Days

User
 J Hampsted on Aug 31, 2015
Hi, I had placed order for Plaza Pendulum wall clock having order ID as 65993752 on 21st August. RS 228 was deducted from my account for this. 10 Days has passed but still now It shows status as Checkout incomplete. What the hell is wrong is Shop clues. Is it a fraud company....
Complaint comments Read comments Complaint category Appliances

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