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ShopClues.com Customer Care

Clues Network PVT. LTD.

Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:+91 124 441 4888 (Customer Support)
 +91 124 466 9777 (Merchant Support)
USA Office
Clues Network Inc.
530 Lytton Avenue
Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd.
B1 Pragati Chambers
15, Dutt Vihar Society
Jetalpur Road,
More...
 
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ShopClues.com Complaints & Reviews

ShopClues.com - PAYMENT ALL REDY FINESHED.

User
 rasheedtm on Apr 26, 2015
24/04/2015 I orderd 3 product but not responding you.this is a order NO: 01, ..47831971, marble finesh gas stow NO: 02, ..47831969, santoor handwash NO: 03, ...47831967, vibrating pleasure ring ...i whant product or refund my mony in my accound...
Complaint comments Read comments [1] Complaint category Online Shopping

ShopClues - REFUND OF ITEM RETURNED TO COMPANY

User
 rmgaikwad98 on Apr 25, 2015
I ORDERED A 32 GB MEMORY CARD ON07/03/2015 FROM SHOPCLUES AND PAID 1099/- THROUGH NETBANKING IN ADVANCE. THE COMPANY SEND ME A 16GB MEMORY CARD. AS THE PRODUCT WAS NOT AS PER MY ORDER, ON 25/03/2015, I REQUEST FOR REFUND AND TO TAKE BACK THE 16GB CARD. THE COMPANY ASKED ME TO SUBMIT 3 IMAGES OF THE PRODUCT WHICH I SENT THROUGH EMAIL FOR 8 TIMES, EVERY TIME THE COMPANY SAY THAT THEY HAVE NOT RECEIVED THE IMAGES. SO I SEND THE IMAGES THROUGH MY ALTERNATE EMAIL ID ON 06/04/2015 AND THE COMPANY REPRESENTATIVE CONFIRM ON PHONE THAT THE IMAGES HAVE BEEN RECEIVED. A MAIL HAS ALSO BEEN RECEIVED AND THE...
Complaint comments Read comments [1] Complaint category Computers & Accessories

ShopClues.com - VERY BAD CUSTOMER SERVICE/PRODUCT FROM shopclues.com

User
 Ujjwal_Bhakat on Apr 25, 2015
I am felling Sorry that i have purchased a product in shopclues... i have never seen such a worst customer service from any online store... " On 1st of April, 2015 i have placed a order (Kids foldable Scooter) Order number:44544001" and i received the product on 8th April, 2015 and paid the full amount but unfortunately i received a wrong product, now the worst part is that i have raised a return request (request number :1147097) and the product was picked on 10th April, 2015 and after wards no update... daily i am calling the customer care.. and till now i have spend more then RS.400 mobile bill.....
Complaint comments Read comments [1] Complaint category Online Shopping

ShopClues.com - unable to redeem coupons

User
 Naqeeb Memon on Apr 25, 2015
i have coupons of yes bank which i have tried to redeem but was not able to redeem them. called up customer care of shopclues and spoke to shrishti at 2 pm approx on 25/04/2005. she gave few excuses but no complain number and no satisfastory answers. i have been shopping at amazon, rediffshopping and snapdeal regularly but bever had such problems. first time i have tried shopclues and the response is pathetic especially from the girl on customer care....
Complaint comments Read comments [1] Complaint category Other

ShopClues.com - Supply of Karbon A27+ Battery orderNo.45450619

User
 Shivansh Soni on Apr 24, 2015
I had orderd for Karbon A27+ battery but I have received for Karbon A27 which is smaller in size and do not fit in battery slot.Kindly arrange to replace the battery at your earliest which is wrongly supplied. Shivansh Soni 21 HIG Vijay Nagar Indore 452010 Phone 9407119712...
Complaint comments Read comments [1] Complaint category Online Shopping

Shop Clues - order details

User
 bhawan singh on Apr 24, 2015
Order id :42723105 Order date : 20 march 2015 Return id : 1103047 Product code : 73663654 Selling price : 675 Tracking no. : 15223013895 return date : 30 march 2015 This is the required information of the product. kindly take some further action....
Complaint comments Read comments Complaint category Computers & Accessories

ShopClues.com - Return disapproved for Used & Missing part product

User
 Nitinmits on Apr 24, 2015
I had order Phillips trimmer with Order Id # 44970833, But I got used product with accessories are removed by merchant, Shop Clues was not responded about my return request & no one bother to give me any details yet, when ever I called with high charges customer care service same replay wait for 48 hours. Today I got message disapproved my request, when I called for reason for rejection they don't have any answer. Kindly help me to return my money, The product is no use of me without missing blades, and its almost 20 days have been passed....
Complaint comments Read comments [1] Complaint category Hair and Beauty Salons

ShopClues.com - not delivery

User
 cola on Apr 24, 2015
i have purchase gesture classic steel belt men's watch in the last month of 14/3/2015 but steel i am not taken my order, my consent no GGN40046036 and my order no 41769373, and call u the profsnal corer but this employs are not received my complaint and your company employee's are taken my compliant but steel not ratified my problem so please quickly ratified my problem in this month...
Complaint comments Read comments [2] Complaint category Online Shopping

ShopClues.com - Neither the order has been confirmed nor the amount is refunded.

User
 boysri on Apr 24, 2015
I have placed an order for iLiv Pink Kolveri Flower Curtain - 7Ft Code: 5014638 Merch Ref: Ct41_7ft . (Ten pieces) on 21/04/2015. The amount of Rs.1200 has been deducted from Andhra Bank. The Bank transaction ID is : S59462376 Description : IB/PayU/0000000/321737287 Neither the order has been confirmed nor the amount is refunded. Kindly do the needful. Shipping Address: Srinivasa Rao Boyapati 3-28-18/105, H.No: 170, opposite surya apts, FIRST LINE, RAJENDRA NAGAR GUNTUR, Andhra Pradesh 522006 India...
Complaint comments Read comments [1] Complaint category Online Shopping

ShopClues.com - duplicate air max shoe

User
 vishallohia on Apr 23, 2015
HI SIR sir, i have buyed a original new air max 2014 shoe on 4 april on shopclue.com but i find it to be duplicate . i had wear it for only 2 day and the third day i found it useless as it sole comes out . now when i call up the shopclue costomer care on 12 april they told me that they will change this product . now when i called them on 17 april they told me that there policy is just of 10 day, now it unable to change the product . so, sir i want you to take some legal actions against them so that they do not cheat other as they cheat me ....
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

ShopClues.com - amount not refund

User
 amitdastsk on Apr 23, 2015
I had purchase a mobile handset Panasonic Eluga U (QTY:1) date 06 Apr 2015, 01:00 PM order no 45237705 payment through net banking state bank of india.some courier faulty my product is return to shipper I request to refund my amount. But till today dated 23 april 2015 not received my refund amount in my account. please look after this matter in high priority. thanks Debabrata Bhattacharjee tinsukia...
Complaint comments Read comments Complaint category Mobile Handsets

Shop Clues - Mobile phone not delivered - Ordered on 07th April

User
 Saikiran_C on Apr 23, 2015
Hi Team, I have ordered a mobile phone from Shopclues with the order number 45339553 on 7th April 2015. And it got dispatched on 08th April 2015. The seller have not provided the accurate courier tracking number. And the phone have not been delivered yet. The expected delivery date was 16th April 2015. But the phone did not got delivered today too. Its 2weeks from the date it got dispatched. I am really worried and frustrated on the service and trust on Shopclues. Please resolve and deliver my phone ASAP....
Complaint comments Read comments Complaint category Mobile Handsets

ShopClues.com - reg payment

User
 tarunjainre on Apr 23, 2015
item return to the dispatcher vide courier no 427094682 from Trackon Couriers Pvt. Ltd. New Delhi on dated 13th Feb 2014 but amount not refunded. 931073 Return 36742491 Order Number 04 Feb 2015, 05:59 PM Order date 13 Feb 2015, 06:30 PM Return Request Date Refund Action 931579 Return 36742491 Order Number 04 Feb 2015, 05:59 PM Order date 13 Feb 2015, 08:24 PM Return Request Date Refund Action 931061 Return 36742491 Order Number 04 Feb 2015, 05:59 PM Order date 13 Feb 2015, 06:28 PM Return Request Date Refund Action...
Complaint comments Read comments [1] Complaint category Home & Garden

ShopClues.com - Still i have not recd the my shipment

User
 Selvakumar lee on Apr 23, 2015
Hi This is Saravanan My Order No is. 46444293, I have purchasd on 13 April 2015. I have recd the message that confirmation no that it has shipped on 15 April 2015 and i have recd the Safe express docket no against the order no. I have tracked the LR. No. it was showing Pending . i have called customer care no. they said me that it has been shipped on 15 April 2015. Last deliver date was 22 April 2015. for my location. but still now i have not recd the shipment and i have called Safe express customer care no, they have told me that they have recd pick up request on 22 April. Why they have to...
Complaint comments Read comments [1] Complaint category Fitness Centers

ShopClues.com - need my refund for my product

User
 renuwali on Apr 23, 2015
i had purchased your product and i receive that product when i saw product on your site it was so good to see but whern i receive the quality of product is disgusting i need my money refund back in any case if you dont do i dont have no option to go with consumer fourm need my money back...
Complaint comments Read comments [1] Complaint category Utility Services

ShopClues.com - Payment made for product but it is not delivered to me

User
 pankaj0singh33 on Apr 22, 2015
Dear Sir, I made a prepaid online purchase of two items - (a) Wireless Mp3 Player (b) USB hub, on 06.04.2015 with order no:-45211987. On date :- 15 .04.2015, I received a packet on which details of both items were mentioned. But after opening it I found only one product (i.e. Wireless mp3 player). Packet did not contain USB hub. Packet was nicely packed and there was not any sign of tear. This order was shipped via Delhivery. The tracking number for this shipment was 1522423765. I have been cotacting and lodging complain multiple times however they did not even respond me. Regards Pankaj...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

ShopClues.com - No warranty on O General AC

User
 ashishag75 on Apr 22, 2015
I purchased O General 1.5 ton AC vide order no. 43359413. After installation I went online to register warranty with O General directly. I was advised by them that they are not giving warranty for ACs sold online and the same is mentioned on their website. I have raised this issue with merchant and Shopclues and have yet to get a response. This is against their own policy mentioned on their website....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

ShopClues.com - Extremely poor delivery from ShopClues.com

User
 Devesh M on Apr 22, 2015
Hi, I have placed an order (46464315) on 13th April 2015 and it was supposed to be deliver by 21-23rd April 2015. But i didn't received anything yet. I checked on shopclues.com and says that it has been delivered. Worst part: 1. I didn't received any kind of confirmation over email/sms regarding my courier details. 2. When i tried to track using the shipment number on Safeexpress courier partner, it says that shipment no doesn't exists. 3. Shopclues.com provided a URL in order to track orders and that URL is also invalid. 4. I also had a word with customer care of Safeexpress, that...
Complaint comments Read comments [2] Complaint category TVs

ShopClues.com - Non-Refund against Order 454828213

User
 Comptech Jamshedpur on Apr 21, 2015
Please go through the Shopclues Order # 454828213 dated: 08.04.2015. Order placed, paid full amount immediately. But suddenly very next day on 09.04.2015 my order has been cancelled. After that everyday I am chasing to refund our paid-up money. But people in Customer Care are unable to update me why this much of time for refund process. Several times I have mailed Shopcles customer care, having ticket numbers accordingly. Kindly refund our paid-up amount immediately to close this chapter with Shopclues. Do not cheat any customer further. Need necessary action soon. Till date & time, I have...
Complaint comments Read comments [2] Complaint category Laptops / Notebooks

ShopClues.com - product returned: non delivery zone

User
 vishu koche on Apr 21, 2015
This is in regards to the order number 45806761. My order is in returned status as the delivery address is in non delivery zone. I have spoken to the courrier company "shree maruti courriers" and they have informed me that the order is returned. The courrier office is hardly 3 kms away from my residence and i can collect my order from the office. Hence i request you to deliver the product so that i can collect it from the courier office. You can call me on 9673262370...
Complaint comments Read comments [2] Complaint category Mobile Handsets

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