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ShopClues.com Customer Care

Clues Network PVT. LTD.

Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:+91 124 441 4888 (Customer Support)
 +91 124 466 9777 (Merchant Support)
USA Office
Clues Network Inc.
530 Lytton Avenue
Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd.
B1 Pragati Chambers
15, Dutt Vihar Society
Jetalpur Road,
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ShopClues.com Complaints & Reviews

ShopClues.com - beautiful designer double bed blanket90*90 is duplicate product.

User
 girik&gitu on Sep 22, 2014
RespectedSir/Madam, I bought a "Beautiful designer dounle bed ac Blanket(90*90) order no. 20612019 this item recd as on21/09/2014.. Shopclues.com is selling it at Rs 629- without no discount off.i recieved the product and found to be DUPLICATE.I tried connecting their only Company number i.e, 9996455055, and asked about their HEAD OFFICE number but they denied giving. I want to bring to your knowlege that online retailers like Shopclues.com provide products. i want to rturn this your item and your rep send in my addres to be collect this items.please refund in my ammount in account/cash. please...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

ShopClues.com - ​Product not received (Order No.18600123)

User
 balachandar.cm on Sep 22, 2014
Hi, I had ordered(Order No.18600123) a Park avenue assorted deo + Talc combo from shopclues.com on 17Aug2014. It has been more than 35 days still i am waiting for the product. When i track the order in SHOPCLUES.COM I get a message stating 'PROCESSING-RESHIPPING THROUGH ALTERNATE COURIER'. Kindly look into the matter as soon as possible. Order No: 18600123 Order date: 17Aug2014 Regards, Balachandar.M mailtobalachandar.cm@gmail.com...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Service under warranty not responded to

User
 Mkbansal on Sep 22, 2014
I bought an exercise cycle from Shopclues about 3 months ago. It covers the product under the warranty for 1 year. The wheel of the cycle got jammed up and is not useful for any workout. I wrote to the Shopclues team and they wrote back asking me to contact the seller directly which was not acceptable to me as I bought the product knowing Shopclues and not the seller. They wrote back to me asking me to send a pic of the problem and this clearly states that without reading or understanding the problem they just asked for the pics as how would I take a pic of the wheel getting jammed (May be a pic...
Complaint comments Read comments [3] Complaint category Sports & Recreation

ShopClues.com - return request not approved

User
 chitresh jain on Sep 21, 2014
this is with refrence to the order numbers 20429393 and20323285 ...they have sent an expired product and an wrong product respectively...they are not replying to my messages and not approving my return requests...kindly look into this matter soon!...
Complaint comments Read comments [2] Complaint category Online Shopping

ShopClues.com - No Refund yet on cancelled product

User
 GaneshM1 on Sep 21, 2014
I have ordered Samsung earphones which were defective. I requested for refund . There is no refund. OrderNo:17947433 OrderDate:05 Aug 2014 Delivered Date:Sat, 9 Aug Refund Request:12 Aug 2014 Please do help me with refund. Most of the products here are defective, Used one's. Action should be taken ....
Complaint comments Read comments [2] Complaint category Computers & Accessories

ShopClues.com - NON RECETP FO ORDER NO 20080043

User
 ninaveps on Sep 20, 2014
I PURCHASED TV FROM SHOPCLUES ON 08/09/2014 AND MADE PAYMENT OF Rs 23500. THEY ISSED OREDER NO 20080043.TILL NOW I HAVE NOT RECEIVED TV. THEY CLAIM THEY HAVE DISPATCH TV VIA DELHIVERY. I CONTACTED DELHIVERY THEY SAID THIS ORDER BELONGS TI MR KARTIK OF CHENNAI.I HAVE TRIED TO CONTACT SHOPCLUES MANY TIMES BUT NO SATISFACTORY ANSWER ALSO I HAVE SEND MANY MAILS BUT NO RESPONSE PLEASE TAKE UP MATTER PRASHANT S NINAVE...
Complaint comments Read comments [2] Complaint category Online Shopping

ShopClues.com - Canceled product refund amount not yet credited

User
 Durga Jakkula on Sep 20, 2014
i have place an order and canceled order due to defective peace received, the whole process took one month, , but till now after several emails/ phone conversation the refund amount not yet credited to my account. I request you all please not to buy any products from this site....
Complaint comments Read comments [3] Complaint category Online Shopping

ShopClues.com - complete fraud by shopclues in the veil of discounts and offers.

User
 Ayush Pokharna on Sep 20, 2014
i purchased many products from shopclues.com ie wallet, tiffin & watch as they show high discount but actually the prices of that products are worst they are all of very low quality ie purchased from roadside . they are all fake and unauthenticate the product are being purchased from CHor bazzar and sold via different sellers that all are involved in havala transactions .they also delay in delivery and provide a worst customer care service .as i complaint them 100 a times but there is no satisfactory response from them and they make a loss to me.they said there 10 days are over they free from...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Order a Phone but phone voice quality is extremely bad

User
 Praful Nautiyal on Sep 20, 2014
Comment: Voice Quality is very BAd Order Number: 19668187 Return Number: 436013 Product: CDMA Baojun Cdma Handset Reason: Quality Action: Refund they are asking us to roam around to the service center and service center number are Wrong/No response. Quite headed with there service, want my money back and take this shit product back. Thanks 9650 306 386 (i dare any shopclues team member to call me with utter patience or else he will be screwed)...
Complaint comments Read comments [1] Complaint category Telecommunications

ShopClues.com - DUPLICATE PRODUCT

User
 ANSHUMAN SWAIN on Sep 20, 2014
Respected Sir/Madam, I bought a "Monster OEM Beats Mixr High Performance DJ Headphone order no. 20221183 on 19/09/2014.The product original price is Rs 5499/- and Shopclues.com is selling it at Rs 714/- with a 88% off.i recieved the product and found to be DUPLICATE.I tried connecting their only Company number i.e, (0124) 441 4888, and asked about their HEAD OFFICE number but they denied giving. I want to bring to your knowlege that online retailers like Shopclues.com provide products with a discount of more than 50% to 99% off on almost every item. i was assured that all the products you buy...
Complaint comments Read comments [1] Complaint category Online Shopping

ShopClues.com - change of slipper size from 8 to 9

User
 bapi183 on Sep 20, 2014
sir i want to change my slipper size from 8 to 9.Shopclue courier server has already taken my slipper for more than 12 days.but still i have not get any response from them.what will say about their service sir i am just irritating.please take necessary steps immediately.I have ordered on 24/8/14, got the product on 3/9/14, meet the returned courier server on 9/9/14 and they take my product for replacement for more than 12days.I paid money more than 26days and still not able to use this.Just regretting for purchasing my product from shopclue. My email id is bapisenapati183@gmail.com and my order...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

ShopClues.com - Defective Speaker

User
 Naveen Naudiyal on Sep 20, 2014
Dear Sir/Madam, I was purchased MT Beats Bluetooth Speaker Code: 4167098 from your site on 02.9.2014. It's playing good but after using 4 times it make noise like a local speaker means its voice is too noisy/can't listen. I am very astonish to see that performance of this product. I purchased it first time from your site and its not a good experience. Kindly do the needful action in this regard. Regards Naveen Nauidyal Mobile 9953326173...
Complaint comments Read comments Complaint category Computers & Accessories

ShopClues.com - Refund amount is not credited yet after 12 days of refund initiation

User
 vishvaprasad on Sep 19, 2014
My name is vishvaprasad. Order number is 19641895. They have cancelled my order and they have initiated my refund after so many mail I received the mail to refund the amount on 9th Sep'14. But the now the amount is not credited. Shopclues people are making consumers full to cancelling their order with the name of wrong pricing. this is my 4 order cancelled with this reason....
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - ShopClues neither solving my problems not paying me Back !

User
 santanudeb on Sep 19, 2014
Dear Sir, ShopClues neither solving my problems nor paying me Back ! 1. Order no 20127661 Order Date 09 Sep 2014, 02:07 PM where you unable to provide me the mobile and stucked my payment with you 2. Order no 19954901 Order Date 07 Sep 2014, 03:55 PM where Merchant send second hand product which I am willing to return and get back my money. Is this service of ShopClues ! Please do needful at earliest...
Complaint comments Read comments [1] Complaint category Online Shopping

ShopClues.com - Serious mass made me sleep and sick

User
 adarsh,, somani on Sep 18, 2014
I bought ON serious mass from shopclues on order no 20190681. After taking just one scoop of it, I was getting sleepy and sick for all day. I had to skip office and was feeling very unhealthy. The flavor was too strong that I was getting essence of it all day. I think I also got fake product as looking by other complaints. I have thrown the product and telling to everyone that never buy any suppliment from their website, specially weight gainers...
Complaint comments Read comments [1] Complaint category Food

ShopClues.com - Order Cancelled due to Item Not Available still Refund is Not Initiated

User
 Emale on Sep 17, 2014
Order.20165255 on 10th-september-2014 Reebok Absolute Trail Lp Sandals (RS.599) Merchant Big India. The order was cancelled said due to non available with merchant. Still refund is not done. I dont know why they put online of unavailable item. PLEASE REFUND MY MONEY....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

ShopClues.com - Order cancelled but money not refunded.

User
 ishan41426 on Sep 17, 2014
I ordered "Stellen Combo Of Nice Blue-Black-Grey Socks For Men" on 31st August 2014. Order no. - 19517815. I paid in the form of clues bucks.Two days later my order was cancelled by shopclues. I requested the amount(Rs.399) to be refunded but there was no response from the other side. Ishan Bhandari ishanbhndr480@gmail.com 9122155719...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Product Cancelled Due to Not Available & Refund not given.

User
 Emale on Sep 16, 2014
(20 Aug 2014, 01:57 PM Order Id.18845161 HP Deskjet 1510 All-in-One Printer (QTY:1) Estimated Delivery Between: Thu 4 Sep and Fri 5 Sep Rs.2, 750 Order Transferred to Another Merchant Reorder this order on 28 Aug 2014, 09:15 PM Order Id.19318144 HPDeskjet1510ColorAllinOneInkjetPrinter (QTY:1) Estimated Delivery Between: Fri 5 Sep and Sat 6 Sep Your order is on hold due to procurement delay. We are working with the merchant to get it shipped as soon as possible. If we are unable to dispatch the order by 15 Sep 2014 12:10 PM, we will initiate the complete refund. You will receive an email...
Complaint comments Read comments [1] Complaint category Printers

ShopClues - Damaged product delivered and decling to replace

User
 tarunk1981 on Sep 16, 2014
I bought a godrej taurus safe from seller "Pathways Marketing and Consulting Group" from shopclues. It was delivered in damaged state. One corner was bent and welding came off near it. From packaging it looks like it got damaged during transit by courier company. Shopclues claim 10 day hassle free return. I filed a return request immediately on receiving product. Apart from a mail that they will get back in 3-4 days, no further response. Mails to shopclues are going unreplied. Call center people do not tell anything concrete. More than 10 business days have passed. Only update I found myself on...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

ShopClues.com - I received a wrong product and i have been continuously pleading for refund but there has been no reply since 20 days

User
 grvanm on Sep 16, 2014
I purchased a clock in last week of August and i received a different watch, different from the one described in the site and there has been no procedure of refund implemented by them and i am just wastefully emailing them regularly with no reply, and even some days before they said the watch received by you is correct without even checking the descriptions and i am fed up of them, Please help...
Complaint comments Read comments [1] Complaint category Online Shopping

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