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ShopClues.com Customer Care

Clues Network PVT. LTD.

Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:+91 124 441 4888 (Customer Support)
 +91 124 466 9777 (Merchant Support)
USA Office
Clues Network Inc.
530 Lytton Avenue
Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd.
B1 Pragati Chambers
15, Dutt Vihar Society
Jetalpur Road,
More...
 
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ShopClues.com Complaints & Reviews

ShopClues - Worst product uptil now

User
 Yashraj Tapkire on Jul 4, 2015
I had ordered a pair of adybird boots from shopclues & received the delivery on 16 the June... The day before yesterday I took it out for use & only after the second use it's getting torn both of the boots are torn now, only after its second use.. & also its condition is getting worst now. Moreover its looking like a school shoe now... I tried to log into my shop clues account but I am unable to access it... I just want the shoes to be replaced or I want the refund.....
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

ShopClues.com - Return complain closed without any action

User
 sk1jain on Jul 4, 2015
With the below mentioned order ref. i Received a broken photo frame in side the box as mention my complain return req. with photos attached, after a gap of day or two mail was received stating to provide images once again and i replied immediately with attached images via E-mail and shopclue online portal (Return req.) I wounder how could a return complain been closed very next day of my mails without taking any action. Can any one please help me, how to file a complain against them. Order Number: 58014907 : 24 Jun 2015, 10:32 AM Rs.215/- (PHOTO FRAME) Return: 1610569 : 29 Jun 2015, 12:36...
Complaint comments Read comments Complaint category Home & Garden

Shop Clues - DAMAGED PRODUCT DELIVERED

User
 soumen_babai@yahoo.com on Jul 4, 2015
I ordered a wrist watch to shopclues.com. to day i received the product, but after open the packet i am surprised, it's a damaged watch.it's belt is lock free and LED do not work properly. that's why i want to replace the watch. my order no 59134969 product exclusive stylish led black plastic band watch mob 8742997435...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Xiaomi MI Power Bank 10400 mAh

User
 manjeet jha INNO on Jul 3, 2015
Dear Sir, This is in reference to my order no. 57132475 for the Xiaomi MI Power Bank 10400 mAh Code SCBD, SCBD, SCBD delivered on 29 Jun 15 to Mr. Manjeet Jha INNO Instrument India Pvt.Ltd, 5th Floor, Mohta Building, 4, Bhikaji Cama Place, New Delhi-110066. The Power bank doesn't have back up of 05 minutes after fully recharged Power bank. Request you to please replace the Power Bank ASAP. With Best Regards, Manjeet Jha 07428796795...
Complaint comments Read comments Complaint category Electronics & Appliances

ShopClues.com - Not got the product but customer service team stating delivered. want refund

User
 pshariharan on Jul 3, 2015
Dear Sir/Madam I am not at all satisfy with shopclues customer service reply as given below (We sincerely apologize for the inconvenience caused to you. As your order is untraceable on the courier website, we have forwarded your concern to our courier partner and we are following up with them. Once we receive any information from them, we will update you with the same.), As per your confirmation the product has to be reach by today at my delivery address but still i didn't get any proper response from your end. I want you to cancel this order and return back my money into account without further...
Complaint comments Read comments Complaint category Laptops / Notebooks

ShopClues.com - Regarding damaged product delivery

User
 Anshul0143 on Jul 3, 2015
Dear sir/mam, I am really afraid to let you know that i have ordered for a colourful umbrella of order no-58067347 was totally dameged while i got my courier from xpressbees courier sevice. The umbrella was already broken into two pieces when i got. So kindly let me know what to do.! With Regard Anshul Mishra 8051170458...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - NON working of GCI10400 mAh power Bank for all mobile order no. 58164221

User
 Rameshwar Bhardwaj on Jul 2, 2015
Dear Sir, I am the regular constomer of ShopClues. I received GCI10400 mAh power Bank for all mobile order no. 58164221 on 30.06.2015. but it is not working. indication in the power bank are showing, . but it is not charging any mobile phone. it has been charged more than 24 hours. but of no use. Kindly replace the same with the new one at earliest. Your early action in this regards shall be highly appriciated. with regards from Rameshwar Bhardwaj ho. no. D-1010, Gali no. 11, Gautam vihar Colony, Narela, Delhi-110040 Mobile No. 9560059911...
Complaint comments Read comments Complaint category Computers & Accessories

ShopClues.com - Payment taken not received the product

User
 palsnjoy on Jul 2, 2015
Helllooo Is anyone bothered? Customer service? Have u sent d parcel abroad? So much tym u guys are taking? Its really frustrating... ▼ Hide quoted text On 1 Jul 2015 11:49, "Pallavi Kadam" wrote: Hi, Please tell me atleast that u guyz gonna send me d product or cashback? As its getting too hectic...plz understand my condition too... n wat abt d compensation... in any case I need a compensation... Plz tell me wats d status of d order so tat if u nt delivering d product I can order frm other eligible site... plz a arrange cashback then. On 30 Jun 2015 15:58, "ShopClues.com" wrote: ##-...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - not received order

User
 Shivaji Kolhe on Jul 2, 2015
i am book led light. Product Quantity Combo of 3W, 5W, 7W Led Bulbs Set of 3 Code: 7747420 order no is 57171037 email id kolhe80_sp@rediffmail, com mobale no +918421811887...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

ShopClues - Eveready 14 inch RF03 Rechargeable Table Fan - White - Defective - order #53376029

User
 RajaAtheswar on Jul 2, 2015
I've bought Eveready 14 inch RF03 Rechargeable Table Fan - White from Shopcluses before a month ago. It was not reacharging, batter was totally waste. They have picked up the fan from me as i have complained. Every time I need to spend 30 to 40 Rs to talk to their customer team. They dont response if we email, the rep said we must call them to get update. I've paid before a month not used the product. Whenever I call them they say one business day or 24 hours to resolve the issue. and I will be getting email. It has been 5 days no update I have got, I feel the money has gone, I want to go to consumer...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Take money by net banking and not send the order. This is cheater company

User
 Kapsun New Delhi on Jul 2, 2015
I have buy a mobile lemon gc349 on 19 jun 2015, 02:10 pm vide order no. 57244625, and pay the amount rs. 2540 by netbanking.
Shopclues say :estimated delivery between: sat 27 jun and mon 29 jun"
As per shopclues website, this order was processed on 20th june 2015.
As per shopclues website, quality check was done on 20th june 2015
As per shopcles, order has been shipped through overnite express with tracking number 7561540626.

Now today is 2nd july 2015, i have not received my order.

As per overnite express; " the tracking number...
Complaint comments Read comments Complaint category Mobile Handsets

ShopClues.com - Delivered wrong item

User
 Sivakumar Dayalan on Jul 2, 2015
Hello, I have ordered indo Tri Shakti Yantra (Swastik Om Trishul) In Brass Big-set of Two on 28th June 2015 and my order number is 58707565 Code: 76519862 Merch Ref: SJ385 and yesterday (01/07/2015), i got one useless materail delivered by Ecom Express (Tracking No: 125342703). Attached the snapshot of the useless material for your reference. Request you to deliver the exact item what i ordered and dont deliver me any useless things if the ordered item is not available. If the material is not available, request you to payback my cash immediately. And dont entertain this kind of...
Complaint comments Read comments Complaint category Other

ShopClues.com - MY RETURN PRODUCT NOVA THREE HEAD CUTTER

User
 masthanrifa on Jul 2, 2015
hi sir or madam my product nova three head cutter not quality i am refund cash ur coriuar prosan received product 30/06/2015but my cash 348 not refund my account my order no 57420177 my return order castomer copy no AWBSCL0166651...
Complaint comments Read comments Complaint category Other

ShopClues.com - I ordered a product .mi 10400 mhz power bank.on 23 june but still no information

User
 arpit singhal on Jul 1, 2015
I ordered a product .mi 10400mhz power bank. Order no is 57926887.on 23 june Delivery date 29 june ..but still the product is not shipment ..shopclues say .wait and ..we are contact with corrier .and he say .we have not receive any product ..what i do .no is .8273393929...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Refund not processed for the damaged product

User
 rajaamp on Jul 1, 2015
My name is Rajasekaran and my mobile no is 9500517485. I have placed an order in shopclues.com to order the product "Stylish Helmet (Light weight) multi Color Premium (F12) (QTY:1)" with the order no 57883845 on 22 Jun 2015, 08:17 PM. After a lot of conversation with shopclues.com and aramex courier I received the DAMAGED product on 29-Jun-2015. After that I filed a REFUND since I received the damaged product. They asked me to send the proof for product and packing, I uploaded the images for both of them. Status is still "Information Required-Pending Customer Action". I have asked them why the status...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - My order is not success. wrong products send in my packet

User
 souvik4321 on Jul 1, 2015
Dear Sir, My order no. 57877547 & Aramex Shipment no. 41356401015 I have order a Rain Coat, But when my packet is open then i see Pants are not send in packet, But when i have order the image are Pants & Shirts Both, It's a Big Cheating. My favorite online shoping site shopclues.com. i have many order in this site, So, Please Solve this Problem...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - power bank not working

User
 priyanshu tiwari on Jun 30, 2015
sir, I have bought a power bank from shopclues some days ago and its not working..I complaint several times but nothing happened...I want my cash back or the power bank tp get exchanged...i was npt able tp use it even once...first time I charged it for 5 hours then it worked only for 5 minutes...this power bank os totally defected...pls help me out wht to do...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Cartridge Not Working properly

User
 tushargupta522 on Jun 30, 2015
I am from Nashik, India I wanted to complain about a product of your named as `Dubaria 802 Colour Ink Cartridge for HP 802 Tricolor`. I am afraid that i was treated like this I want the product changed, as soon as posible. Order No :- 57142627 Price :- 475 Tushar Gupta E-mail :- tushargupta522@ymail.com...
Complaint comments Read comments Complaint category Printers

ShopClues.com - WARRANTY NOT COVERED ON MY TV BY SHOPCLUES.COM DUE TO IT IS UNDER SELLER WARRANTY.

User
 badalsaw25 on Jun 30, 2015
Dear Sir Myself Badal kumar saw. I have purchased a new SONY 40 INCH TV from shopclues.com on one year seller warranty dated 14/02/2015 but now on the TV screen a black vertical line appeared in the middle portion. I have called technician (PRAKASH KUMAR) of Sony on my expenses and he examine the TV and said that it is manufacturing defect but he cannot correct the fault because the TV is purchased from online and it is come under seller warranty.I send you the images of Tv screen. But shopclues denied to cover warranty on this tv. So, kindly look after it. It will help a lot to me. Thanking...
Complaint comments Read comments Complaint category Department Stores

ShopClues - Complaint regarding sizes of products sent by them

User
 Prateek gupta pg on Jun 30, 2015
I have ordered denim jeans of size 30 but size sent by them is cheater size as compared to normal size 30. As I have filed this complain regarding size, but they refused to replace the size with size 30, and neither they are returning my money back. Please see to this complain as soon as possible. As this is second time they are refusing to return the product Last time the product sent by shopclues is of imperfect quality. Current order details Order no 57710911 Order date 21 Jun 2015 Received date 27 Jun 2015 Return request 29 june 2015 Cost of order 268 My name prateek gupta...
Complaint comments Read comments Complaint category Online Shopping

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