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ShopClues.com Customer Care

Clues Network PVT. LTD.

Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:+91 124 441 4888 (Customer Support)
 +91 124 466 9777 (Merchant Support)
USA Office
Clues Network Inc.
530 Lytton Avenue
Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd.
B1 Pragati Chambers
15, Dutt Vihar Society
Jetalpur Road,
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ShopClues.com Complaints & Reviews

ShopClues.com - RE: Not received Refund

User
 monu27 on Jul 22, 2014
Hi, I had purchased CDMA mobile from shoplcues on 26-05-201, but I got a faulty handset so they said me that either they would refund it or would provide a replacement. So they provided a refund on 4th July but its still two weeks and up and I haven't got any refund in my bank account and they had clearly says that if you had paid by Debit card it will reflect it in 7 - 9 Days. So please lodge a complaint against them Regards Mohnesh...
Complaint comments Read comments Complaint category Mobile Handsets

ShopClues.com - ShopClues.com - Shopclues not providing the Replace for a defective product

User
 sagar a104 on Jul 22, 2014
Order Number:15961321 AS PER shopclues.com REQUEST I HAVE VISITED MICROMAX CARE(18-7-2014) .. THEM, THEY WERE SAYING THIS MOBILE CAME WITH PHYSICAL DAMAGE AND IT CANT BE TAKEN BY US FOR WARRANTY, they told me to contact seller shopclues and micromax care customer care team is rude to us arrange pick up and give me replacement THIS MOBILE CAME WITH PHYSICAL DAMAGE AND IT CANT BE TAKEN BY US FOR WARRANTY, they told me to contact seller THIS MOBILE CAME WITH PHYSICAL DAMAGE AND IT CANT BE TAKEN BY US FOR WARRANTY, they told me to contact seller...
Complaint comments Read comments Complaint category Mobile Handsets

ShopClues - Invoice not given

User
 mohan6789 on Jul 21, 2014
Ordered a mobile Sony Xperia C from Shopclues.com. The product was delivered but the invoice was not sent even though the order number was given and verified by the vendor. The touch pad of the phone seems to have some problem now and without bill unable to claim manufacturer's warranty. The Bill has to be given by the vendor for any purchase made....
Complaint comments Read comments Complaint category Mobile Handsets

ShopClues.com - delivered damaged product

User
 bawa rashied on Jul 21, 2014
Reminder-1 To ShopClues.com Re: Order Number-16090625 Delivered through: Blue Dart carrier wide shipment Bar code- 59267670652. Dispatch: shopClue Velocity 04 JUL 14 @ 11:42:50 am. Dear Sir, I placed order for `Goodway ice cream make` wide order No. 16090625. The electric power operating switch of the said Goodway ice Cream maker is found broken, Hence, product received is “DAMAGED’ and unacceptable one. Request you to respond at the soonest to replace the product, please. My future action to make my views public will depend upon your action, Sir. Yours truly, Devang P. Joshi (Advocate)...
Complaint comments Read comments [1] Complaint category Products & Services

ShopClues.com - Fraud shopclues, don't buy shopclues

User
 sagar a104 on Jul 21, 2014
Order Number:15961321,
MOBILE CAME WITH PHYSICAL DAMAGE Manufacturer Warranty me he to Warranty Q nahi karke de rahe ho MICROMAX CARE vale log.Q Q Q Q Q Q.. THEY WERE SAYING THIS MOBILE CAME WITH PHYSICAL DAMAGE AND IT CANT BE TAKEN BY US FOR WARRANTY, they told me to contact seller... Shopclues and micromax care customer care team is rude to us.. arrange pick up and give me replacement...
Complaint comments Read comments [2] Complaint category Mobile Handsets

ShopClues.com - order no-15668161 received on time but it is completely fake

User
 Amit_grd on Jul 19, 2014
I received the product Reebok SunGlass with order no-15668161 and went out of station so cannot contact on time now when back i opened the packet and found the product is a completely fake one with cheap and rusted frame and plastic like glass. Kindly consider the issues of your customers. This actually sends a wrong signal to all its users. Thanks Amit Ranjan 9990096420...
Complaint comments Read comments [1] Complaint category Online Shopping

ShopClues.com - 1652790 mobile with wrong imei no

User
 jainshuab on Jul 18, 2014
sir we order the fly f53s mobile on 12 july recived on 17 th but i am not in house my brother recived the phone next when i came i open the box i saw phone seal is broken and seal again imei no of the box and phone is not same i am not use the phone so i am request to pick the phone from my house i am complaint to consumer court and police and refund soon imei no of the box 911319550015780 imei no of the phone 911319550001681 my mobile no 9810254310 9212521115...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Shop Clues - gave me wrong product, now not listening

User
 arch0706 on Jul 18, 2014
I have two main complaints for shopclues

1stly amount deduction - 500 ( memory card which i had cancelled at that time only . Money deducted from my account, they are not listening )

2nd - i had ordered 8 gb pendrive . They have sent me broken earphones of sony ( i had not cheaked the order and sent it as a gift to my 8 year old cousin in punjab .. Now he has sent me snaps against it .. First time i had ordered . Thats why been made fool

I am attaching all the proofs against my complaints


Please i request you to doo the needfuls...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Product damage but not refunding amount.

User
 er.satyabratbaral1987 on Jul 18, 2014
Dear sir, I purchased a woodland wallet & my order no 16147865.It was Delivered on 15th July.But the product delivered to me was damaged & duplicate one. I am not satisfied with the product quality. The seller & the company are harassing & cheating the customers.Already I applied for refund but there is no response. I will complain to the consumer court regarding this mater. I request you to refund my amount to my bank account. Pls take proper action against the company. Looking for your positive response Regards SATYABRAT BARAL 9963479756...
Complaint comments Read comments [3] Complaint category Appliances

ShopClues.com - Order not delivered but ShopClues.com changed the status as complete without confirming Courier and/or me.

User
 dTamilmani on Jul 17, 2014
I Ordered Micromax X253 Black Mobile for Rs.1, 322 from shopclues.com with following details. Order Date : 26 Jun 2014, 01:02 PM Order No : 15707183 I haven't received the order yet. (I'm updating this status as on 17-7-2014 10:00 PM) It was dispatched on June 28, 2014 through DTDC Courier with Tracking No. Z19809819. While tracking on DTDC website it is showing that "IN TRANSIT" at location "DELHI APEX, DELHI" the status was not updated after Sun, Jun, 29, 2014. I contacted DTDC regarding this they were unable to locate my shipment. But shopclues.com changed the order status as...
Complaint comments Read comments [2] Complaint category Online Shopping

ShopClues.com - refund not yet done

User
 NareshKK1224 on Jul 17, 2014
sir, I have purchased a power bank from online shopping site SHOPCLUES.COM they have send a defective product my phone us not charging with it so I complan the customer executive they said refund is being processed but last 1 month.they are saying this only my time, my money, my phone bill they are using . sir I want my money + compassion . sir my order No. is 15156579 . sir I want 1000 rs. companion from shopclues.com sir Plzz hlep me ....
Complaint comments Read comments [1] Complaint category Online Shopping

ShopClues.com - purchased product not received

User
 hiteshg4587 on Jul 17, 2014
sir,

i have complaint in your customer service many time regarding my problem. i have paid my purchase product but recervied yet but ur website show "complete" status.

how to possible?

reply fast and contact to me asap on 09252541014

thnks...
Complaint comments Read comments [1] Complaint category Sports & Recreation

ShopClues.com - Fake Samsung Earphones

User
 aman jain786 on Jul 16, 2014
Dear Sir, I ordered Samsung Earphones online through a website named ShopClues last to last month. When I checked my order, I found that on my earphone brand name was printed as Samsung, but when I get it checked by authorized Samsung Store, they told me that these earphones are not original. I raised a complaint against it on http//core.nic.in/.My complaint Id is 90629.2.2014 Filed on Date 5/25/2014 75900 AM. Its over more than a week, but no satisfactory response got either from CORE or from SHOPCLUES. Need quick resolution. Regards, Aman Jain...
Complaint comments Read comments [1] Complaint category Computers & Accessories

ShopClues.com - refund money

User
 ma ka bhosda on Jul 15, 2014
mne maxx k 2 power bank order kiye the...jisme se mujhe 1 hi prapt hua h vo bhi local compny ka...or mujhse cod k thrugh pura payment liya gya h ...ek power bank ka price 473 rs tha to mne 2 order kiye the jinka total price 946 rs mujhse payment le liya gya h...to app mere paise vapis krne ki process kre......
Complaint comments Read comments [2] Complaint category Online Shopping

ShopClues.com - Order not deliver

User
 iislam.tajijul on Jul 15, 2014
I am place order ( No 15900025 &15900019) on 29.06.2014 . They shipped on 30th & 1st Jul 2014 by DotZot courier service (ref 700000721803 & 700000722423) . They told order will reach 5 working day .I contact shopclues.com ( Ticket no 912197, 932557) but they not response my request I also contact Dot Zot by their website they called me no (918030828723 &918030828720 ) two times but they also not told proper delivery date. Please help me...
Complaint comments Read comments [2] Complaint category Online Shopping

ShopClues.com - Please check my payment orders

User
 KESAVAN D on Jul 15, 2014
I have purchased 2 orders (1.Ekta abc nemero magnetic preschool game 1x rs.276. 2. Preschool flash cards in cary case 1x rs.150.) on12.07.2014. I paid the money via netbanking. (12-jul-2014 to transfer ref no.Igw7662080 inb shop clues (Clues network bill_clues payments
Msbi3413470229igw7662080 transfer to 3199626162099 451.00.) but i not receive any order number in 3 days. Company send my mail (Yor have an order in incomplete/failed state waiting for you-3 days ago). What happend my order. Please check my payment orders. I contact company customer number, but no response....
Complaint comments Read comments [1] Complaint category Education

ShopClues.com - Not received Refund

User
 Priti Jayesh Patel on Jul 15, 2014
I have purchase a Mobile BlackBerry Z10 (Black) on 20-05-2014. vide order No.14017013, the said product is delivered to me on 29-05-2014. after received the said product, I have started the same, but microphone is not working. whatever i say in any call listener is not able to hear my voice. so please change the product immediately, I have mail on 30-05-2014, but till-today no any reply by your site. so please return the same and refund in my Bank Account, immediately. I have also sending the product image by email to-day. My Product is pick-up by your courier on 18-06-2014 and the same was delivered...
Complaint comments Read comments [1] Complaint category Mobile Handsets

ShopClues.com - Delivery Delayed

User
 rahulnanda24 on Jul 15, 2014
i have ordered Philips trimmer from Shopclues having order no 16007853 . I did not get the product yet .this is just a f***ing experience i ever had. if i will not get my product or my money refunded with in two days i will surely take a action against this...
Complaint comments Read comments Complaint category Electronics & Appliances

Shop Clues - Old expired rechargeable batteries

User
 Harjit Singh Sawhney on Jul 15, 2014
I am enclosing the various exchange of mails Pl read carefully the issue raised in the mail & total ignorance & evasivthe least you can reply points/ issues raised by me hardly any doubt you are a fraud I shall put this issue with evidence on all social sites regards H S Sawhney Hide message history On Monday, July 14, 2014 2:23 PM, ShopClues.com <support@shopcluescom.zendesk.com> wrote: ##- Please type your reply above this line -## ShopClues Support, Jul 14 02:23 PM: Dear Customer, Thank you for shopping with ShopClues.com. This is with reference...
Complaint comments Read comments Complaint category Electronics & Appliances

ShopClues.com - My order has been wrongly delivered to someone and not refunding my amount

User
 Anand Ganesh on Jul 14, 2014
I made credit card purchase for a samsung grand mobile worth 17599, on 21st june, they ahve debited amount from my account and delivered the product in wrong address( silugiri assam) i am in tamilo andu, when i contacted no reply from website, i made complaint nad asked for refund but also no reply from them, now i have contacted my bank, if i would ahve done in netbanking, that sol my money ig gone, please dont buy in shopclues.com, order no = 15412829...
Complaint comments Read comments Complaint category Online Shopping

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