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ShopClues.com Customer Care

Clues Network PVT. LTD.

Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:+91 124 441 4888 (Customer Support)
 +91 124 466 9777 (Merchant Support)
USA Office
Clues Network Inc.
530 Lytton Avenue
Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd.
B1 Pragati Chambers
15, Dutt Vihar Society
Jetalpur Road,
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ShopClues.com Complaints & Reviews

ShopClues.com - product returned but still payment is not refunded from 1 month

User
 parthlove on Apr 22, 2014
I purchase product samsung battery pack power bank black color from shopclues.com...they send me white product with bill of black..color product...then i go to service centre with bill and product...they said me this product is duplicate...because prduct have data cable of samsung but they send china made data cable...and product is also totaly duplicate...so they return the product but when its retuern then they again tell me we cant do refund..and all...my product ad bill is not with me..and they dont give.me.any assistence for it...so please help me for my refund of 1999 rupees.....
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Glass of the product has been brokened...

User
 Pradeep Kumar D on Apr 22, 2014
This is Pradeep Kumar from Shimoga, Karnataka. i have ordered for macrame with mirror and my order number is 12819343. Today that is on 22-04-2014 my order has been delivered at 1.30pm. when I opened the box the mirror has been brokened. Kindly look in to this issue. Please solve this issue as soon as possible....
Complaint comments Read comments [1] Complaint category Other

ShopClues - account disabled or deactivated

User
 aniketchari219 on Apr 22, 2014
Fake & fraud company, shopclues have disabled or deactivated my account without informing me and my order 12616103 which i had placed was cancelled, I called them 10-15 times regarding this issue and for activating my account again as it is having 50 clues bucks plus 14 clues buck which i will get for refund. Now 2-3 weeks has been passed and they are not activating my account again. When ever i call them they say that request have been forwarded and the query will be solved within 24-48 hours, But NO use, till now my account is not activated. So i request all the online buyers not to shop...
Complaint comments Read comments [1] Complaint category Other

ShopClues.com - Regarding order id 12998495

User
 varun balodia on Apr 19, 2014
Dear Sir,

ORDER ID: 12998495
ORDER TIME: 14 Apr 2014, 08:53 PM
PRODUCT ORDERED: Samsung Galaxy S4 Mini I9192
PRICE: 14610 RS.
I ordered Samsung Galaxy S4 mini from Shopclues.com.
After 4 days of order my order status was showing "order cancelled" without any cancellation request from my side.
On enquiring with customer care the reply was "there is pricing error hence order cancelled".
I was cheated from Shopclues.com.
If there was pricing error from merchant side, doesn't Shopclues.com has the authority...
Complaint comments Read comments [1] Complaint category Online Shopping

ShopClues.com - duplicate product and wrong size

User
 Sandeep Doshi on Apr 16, 2014
This compny is making fool to everyone I have purchased product Nike air max but they have delived duplicae product with wrong size... when i make call to customr care they have blocked my phone no i can not reach to customer care from my mobile phone no . so i called up from other phone no they are not ready listen anythig just keep on delying and asking for photo which i have already sent it to them... I would sugget dont buy from from this company... my order no is 12631529...
Complaint comments Read comments [1] Complaint category Online Shopping

ShopClues.com - Refund of money against the returned product

User
 udayaabhi on Apr 15, 2014
Against my return request # 223449 & 225937 initiated after sending back the consignments through the DTDC delivery boy against Order #s 11344083 &; 11343463 Set of 3 Zadine Collection Cotton Dress Materials PC2-1111_1112_1117 QTY:1- 2 orders, on 25/02/2014. I have received refund of Rs.975/- only against order 11344083. However my refund of balance Rs.975/- not processed even today. Request to refund the same as it is nearly 50 days since the product returned back Regards, Udaya Narasimha A...
Complaint comments Read comments [1] Complaint category Online Shopping

ShopClues.com - Fraud by shopclues.com defective bag with faulty chain.Order Number: 12269137

User
 Pritesh Patel on Apr 13, 2014
20 day passd i have received the Samsung AA-BP2NM5B For 15.6 inch Laptop bag yesterday, but this is a defective bag with faulty chain, i don't want this type of defective bag, i want my money back..please help me immediately Order Number: 12269137 Return Number: 244771 Product: Samsung AA-BP2NM5B For 15.6 inch Laptop Reason: Manufacturer Defect...
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

ShopClues.com - Item not delivered in spite of paying in advance

User
 agarwal_mannu on Apr 12, 2014
I have placed an online order #12582829 with Shopclues.com on 2nd Apr 2014. This order consisted of 3 items and hence 3 sub-orders were generated i.e. 12582831, 12582833 & 12582835. All the payment was done via credit card. All the 3 orders were supposed to be delivered at below address. Rishit Jain c/o Arun Jain, House no 12, First Floor, Road No 5, CH Area (North), Jamshedpur, Jharkhand 831001 India Order 12582831 & 12582835 were delivered on 6th and 7th Apr 2014 respectively. However, the remaining one #12582833 is untraceable till now. Shop clues status says that it...
Complaint comments Read comments [2] Complaint category Online Shopping

ShopClues.com - shopclues sent me dirty smelled item and refused to replace or refund

User
 bj64 on Apr 12, 2014
my last complaint to shopclues:
why are you not helping me ?
even after reading my complaint?
the doormats emitting too dirty smell from it and quite wet hence even i have thrown it out in dustbin,
this is my request to you to provide me refund for this
my complaint::::
what is this ?
how can you send dirty item?
received door mats are quite wet and coming too bad smell from it!
i cant bear this item anymore please arrange pick up and take back this dirty doormats, and provide me refund please...

BUT STILL SHAMELESSLY...
Complaint comments Read comments [1] Complaint category Online Shopping

ShopClues.com - Fraud by shopclues.com defective bag with faulty chain

User
 Pritesh Patel on Apr 12, 2014
20 day passd.. i have received the Samsung AA-BP2NM5B For 15.6 inch Laptop bag, but this is a defective bag with faulty chain, i don't want this type of defective bag, i want my money back..please help me immediately Order Number: 12269137 Return Number: 244771 Product: Samsung AA-BP2NM5B For 15.6 inch Laptop Reason: Manufacturer Defect http://www.grahakseva.com/complaints/191350/fraud-by-shopcluescom-defective-bag-with-faulty-chain http://www.grahakseva.com/complaints/190870/defective-bag-with-faulty-chain-from-shopclues http://www.grahakseva.com/complaints/190572/defective-bag-with-faulty-chain-by-shopcluescom...
Complaint comments Read comments [1] Complaint category Computers & Accessories

ShopClues.com - Wrong / duplicate product

User
 Md Mujtaba Siddiqui on Apr 11, 2014
I am facing a problem with ShopClues.com. i have ordered Lenovo A269i Cover on 2nd April 2014 and my order no. is #12602533 but they have sent me the wrong(may be duplicate) product in which my phone is not at all getting adjusted. So i request the Team to do the needful please....
Complaint comments Read comments [1] Complaint category Mobile Handsets

ShopClues.com - dead product shipped

User
 shiv om sharma on Apr 10, 2014
Shopclues.com sent me a dead camera on prepaid. when i made a return request, they replied to contact VOX service center instead of replacing or refunding for the camera. No one picks the Phone at VOX service center the number given by shopclues...
Complaint comments Read comments [3] Complaint category Digital Cameras

ShopClues.com - Defective product, horrible service, huge delay to start return/refund process

User
 Soumen P@l on Apr 8, 2014
I ordered a Micromax A210 canvas 4 flip cover on www.shopclues.com with order no. #12361439.
They delivered me on 31st of March, 2014. I raised a return request on the very same day of
the delivery of the product as the product is defective(not fitted well with my phone, It produces a gap between phone and back cover near the camera section) and also the delivered product was not same (the picture shown in their website) with the product I have ordered. The return request #246023 is still pending till date.
I have put the return request with the proper picture of deffective...
Complaint comments Read comments [1] Complaint category Online Shopping

ShopClues - Refund not done but many days passed

User
 Sourav9 on Apr 7, 2014
Refund not done by shopclues.com after sending fake/faulty/low quality products of the following orders with order numbers :- 11979257 ; 12276761 ; 12277593 ; 12277717. They are imposters. Take actions against them. Whenever I contact them they say the process is on. But the process never ends! Whereas snapdeal.com gives refund within 3days. www.shopclues.com is probably the worst online shopping website....
Complaint comments Read comments Complaint category Online Shopping

Shop Clues - tampered and fake product

User
 srii31 on Apr 5, 2014
I ordered ON serious mass from shop clues, order no.12547591.and I received a tampered product, powder was out of pack, and few ants on it.its so worst to shop from shop clues.I dint no whether they refund my amount or not.thinking to take them to consumer court.Its just time waste....
Complaint comments Read comments Complaint category Other

ShopClues.com - no customer care at all

User
 nitingoel2 on Apr 5, 2014
i am a regular customer of shopclues from almost a year now and i ordered from this site many times and evreytime i got the product as shown and on time but this time i ordered a aa battery charger and 4 aa batteries order no. 12285567 and like always i paid for them in advance through net banking, after 5 days i received the aa batteries only and a email was sent to me that the charger is not available and i will have to wait few days more and now after almost 11 days the order for the charger is showing cancelled and they have not refunded my money or sent me anything and after calling the customer...
Complaint comments Read comments Complaint category Electronics & Appliances

ShopClues.com - Money taken, Order Not Delivered

User
 niks7979 on Apr 5, 2014
I had Placed an Online Purchase Order with Shop Clues.com on 1st April' 2014.
The Money was given in Advance as the Order Did not have Cash on Delivery Service.

From Day 1, when the Tracking Number for Blue Dart Courier was given the Tracking Number was
Not Applicable or Found on Blue Dart Website !!

However the Company Website & also the Customer Care Number Now Proclaims, the Order to be Shipped But Lost in Transit & Hence they have No Control over the Shipment.

They also Claim, they Can't Refund the Money, as the Shipment...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Stay away from these cheaters

User
 oldmonk on Apr 5, 2014
An item with order #11624471 was delivered to me on 6th of March. I raised a return request on the very same day of the delivery of the product as the product delivered was not the product I ordered. The return request #225507 is still pending till date. No intimation or acknowledgement has been initiated from their side regarding the matter. I shopped online regularly and this is the worst online shopping company I came across. Are they duping the consumers openly?? These cheaters and those associated with it should be booked and penalized....
Complaint comments Read comments [1] Complaint category Online Shopping

Shop Clues - Product Damaged - No refund issued

User
 Titus Andrews on Apr 3, 2014
I placed an order with Shop Clues during the last week of Feb'14. The product that I received was damaged. I sent pictures of the damaged product as requested by Shop Clues. I asked for a replacement initially but they did not respond. So I had to get that product from a local store. I have been asking Shop Clues for a refund and take the damaged product from me. There has been no action taken yet. It is more than a month now. Customer service is pathetic. I asked for a supervisor. They said the supervisor is busy and he will call me later which never happened. The last agent to whom I spoke is...
Complaint comments Read comments Complaint category Health & Beauty

ShopClues - Substandard flip cover delivered without MRP

User
 Sourav9 on Apr 2, 2014
I ordered a samsung galaxy y plus flip cover on www.shopclues.com with order no. 12276761. They delivered me a totally substandard product. Even the product doesn't have any manufacturing date or MRP printed on its packet. The front cover is really soft which is probably made of paper & cotton mostly. No model name is written on the flip cover as it is in their website. The flip cover is so light that it gets open with a little air flow in the room. It cannot be used as a flip cover as it is not enough to protect the screen....
Complaint comments Read comments [1] Complaint category Online Shopping

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