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ShopClues.com Customer Care

Clues Network PVT. LTD.

Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:+91 124 441 4888 (Customer Support)
 +91 124 466 9777 (Merchant Support)
USA Office
Clues Network Inc.
530 Lytton Avenue
Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd.
B1 Pragati Chambers
15, Dutt Vihar Society
Jetalpur Road,
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ShopClues.com Complaints & Reviews

ShopClues.com - provided the wrong size of the product

User
 Ayubkhan T.A. on Nov 28, 2014
BIG SIZE Magic Non Slip Sticky Mat Anti Slip Sliding Pad I have ordered this product on 03-Nov-2014 and after many followup with the Shopclues customer care call center, i have received the product on 20-Nov-2014 but with the small size 13cm by 8cm instead of 17cm by 11cm, in the shopclues website this it clearly mentioned the size as 17cm by 11cm. when i called the complained the shopclues customer care they told it will be replaced but till date (28-Nov-14) it is not done. There is no proper update is provided by the shopclues customer care. only diaglog " we will revert in 48hours" but...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

ShopClues.com - suffering alot didn't received refund waiting from one month

User
 paisa Srikanth on Nov 28, 2014
My order number is 10666461 it was htc mobile of 15499 it has one year warranty and under Shopclues buyer's it was not working so I claim to return or replace and it took 1 month for pick up the order and again 1 month for initiate of return or replace and due to the unavailability of product they told that refund is been given and aslo asked bank account details on Oct 30 I've sent details immediately and I've waited for 8 working days but refundwas not done I've been calling the customer care so many days they are telling the sane thing wait for 8 working days but today is 28 Nov but till now...
Complaint comments Read comments Complaint category Mobile Handsets

ShopClues.com - Order not delivered after more than a month. not able to cancel order. no refund given

User
 Priya Ganesh Bhatt on Nov 28, 2014
Order number 24273345 was placed on 22 Oct 2014, 01:04 PM. estimated delivery was updated as Between: Mon 3 Nov and Tue 4 Nov. I checked after 10th Nov on the website(both Shopclues & Ecom express) and the status was shown as "Undelivered - Returning to Origin" Since both Shopclues & Ecom express have a HORRIBLE CUSTOMER CARE SERVICE, I AM NOT ABLE TO CANCEL THE ORDER, NOR IS THE ORDER DELIVERED, NOR IS THE ORDER REFUNDED Around 8th of Nov, after much googling & multiple phone calls, I was able to reach to an ECOM express customer care representative & he said they have a backlog of 50thousand...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - deeply hurted shopping at shopcues.com

User
 chitresh jain on Nov 28, 2014
return for the order id - 26545039 and 26031525 has not been processed by them even after 25 days...they are giving me no response regarding this...i have been fraud ...every time i mailed to them they replied that they are coordinating with courier partener...in this era of phones noone takes 25days for contacting a courier man...kindly take a beneficial action against them...deepy hurted shopping at shopclues.com....
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Shopclues favor only for merchant not for Customer

User
 Dinakaran Ramamoorthy on Nov 28, 2014
Return product(23319777) has been send to the merchant at time, But my refund money not send to me 3 weeks past.no action about my issue ?.File your complaint here. Immediate action on your complaint.But no Action about my issue! all your actions are closing and solved without any action.I cant get any refund to shopclues but they said all the complaint are solved and closed.when you solved? what action you take?.Daily i write a complaint no action cant taken by you! Shop clues only favour for merchant only not favour for customer !...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - No Product Delivery and No Refund of the order

User
 Adwait on Nov 27, 2014
ShopClues order 25580371 Delivery commitment was latest by 15th November, 2014. But product is not received at all and company sends mail that the product is successfully delivered at my home address. No contact details of customer service is given anywhere on site. Only E-mail address is given for support. They send nice emails and just wants to close the case. But no one is talking about refunding the money for the product not at all delivered. The site also does not have any option where consumer can complaint about non-receipt of the product. They only have return product or re-order...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Checkout Incomplete shows on status column

User
 alsdurgarao on Nov 27, 2014
My lo gin account: als.durgarao@gmail.com, my order number 27850747, status column shows "checkout incomplete", i have paid amout through netbanking amount 318 Rs., please verify and delivered the items, netbanking transaction proof attached, please favour positively....
Complaint comments Read comments Complaint category Appliances

ShopClues.com - Refund of Money amounting to 998 + 998 = Rs 1996 /

User
 Gour Mohanty on Nov 27, 2014
I am a regular buyer from your concern . In the month of Octoberon the 9th I placrd rders for Track Suit costing Rs 998 / and the same has been transferred from my Andhra Bank Manglabag Cuttack Branch through my VISA Card . Again the same amount of Rs 998 / has been transferred from my Above AndhraBank Account on the 18th October 2014 . Actually the Track suit has not been supplied by you, the Order must have been cancelled at your end due to Non-availability of Required Size etc ; and the Amount has been deducted from My Bank Account TWICe on the 9th and the 18th October Respectively . When...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

ShopClues.com - product yet not recieved

User
 Rohini Motwani on Nov 27, 2014
My oder no. is 27293725. I havenot yet recieved it yet.this is really rediculous .I have to gift it to someone.Tommorow my frndz bdy is there still my product is not dispatched...Please reply soon.This site of yours is reaally have bad services.Earlier also happened the same.I will not suggest any one to use your site. Rediculous......
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

ShopClues.com - order cancel.

User
 srk12 on Nov 26, 2014
My order no is 26477913 I am not booking this order in 27 nov 2014 .please cancel my order .and please refund the money in my account. once last 20 days i had been booked one order .repeatedly booking booking how many times booking that oreder please stop that order id is26477913 plese cancel this order...
Complaint comments Read comments [1] Complaint category Health & Beauty

ShopClues.com - Amount deducted from the account but didn't recd any confirmation email and msg

User
 Jiaaa on Nov 26, 2014
Dear, Today the 26 th of nov I recieved email offer to reemkon@gmail.com and I have ordered insulated tifin for 109 with spipping charge 19 already 128 was deducted frfrofrom my sbi account I paid it thru netbank ing but still I havent recd the confirmation email and msg plz do tthe neended action....
Complaint comments Read comments [1] Complaint category Banks

ShopClues.com - Forwardimg wrong product of lower quality and taking full cost of standard high quality.

User
 Dattaram dessai on Nov 26, 2014
I had booked a easy mop 360 degree rotating with steel basket. i paid Rs 2598/- for two mops. however I got plastic bucket mop. I complain t on call center who has advised me to return the same. Order no#24489825, I spent Rs. 40 on mobile phone. I requested them to send the correct product but so far I have not got original product. I have ordered sevaral product/ they have told me to go to suvidha centers however these centers do not exist in Goa.I strongly protest against company....
Complaint comments Read comments [1] Complaint category Utility Services

ShopClues.com - ITEM NOT RECEIVED AND INVALID TRACKING DETAILS !!!

User
 sur444 on Nov 26, 2014
I ordered two items where I got tracking details of both the products, one of the product I received which was having valid tracking ID, but the other was not showing any details and till date I did not receive it.I had paid for both the products. My order no is 27338087 .Please look into that and deliver my product as soon as possible....
Complaint comments Read comments [1] Complaint category Cosmetics

ShopClues.com - Received BLANK DVD

User
 neerjasingh on Nov 26, 2014
Sir/Madam, I have ordered Adobe Illustrator Video Tutorial DVD on 17th Nov 2014, My order number is 27096085 and today I got a BLANK DVD from SHOPCLUES. I am trying to call customer support but nobody is picking up the phone. I request you to change this DVD otherwise I will take some strict action....
Complaint comments Read comments [1] Complaint category Computers & Accessories

ShopClues.com - item received broken : order no. 27206571

User
 thind123 on Nov 26, 2014
i placed a order of antique pendulum wall clock vide above quoted order no. and received it today. I paid Rs. 929/- as a cash on delivery. while ordering it was shown that the wall clock is wooden where as it is of plastic and also broken from so many places that it cannot be used. You are requested to take it back and send my money back to me. thanks Fateh Singh Thind Sri Ganganagar mb no : 9414506834...
Complaint comments Read comments [1] Complaint category Appliances

ShopClues.com - Either deliver the product in a day otherwise return my money!!!

User
 anilgoyalp on Nov 26, 2014
Hi, I am frustrated with your, non responsible behaviour. My biggest mistake was when i saw your site and decide to buy the product from your site. Please, either deliver my product within next 24hrs or revert back my money in same time frame. Order Date: Nov 12, 2014 Order No: 26504449 Shipment Date: Nov 21, 2014 (As per IVR, Site, etc...) But still not shipped. Also, the worst thing is no one have any information where the package is? Thanks, Amit Goyal +9198971675222...
Complaint comments Read comments [1] Complaint category Weight Loss Products

ShopClues.com - Please refund my money

User
 Dinakaran Ramamoorthy on Nov 26, 2014
I ordered the product (23319777)on 15 Oct 2014 and return the product on 8.Nov.2014 due to some issue on the product.43 days left and your time for refund 2 weeks(14 days)on 8.Nov.2014 but 19 days left.You didn't refund my money !.No information about the refund .you are wasting my time ....
Complaint comments Read comments [1] Complaint category Online Shopping

ShopClues.com - NOT ABLE TO GET PRODUCT

User
 @raj on Nov 25, 2014
Hi, Order #26438645 for this status is the same . i have ordered this at 9 nov but still i didnt get the product, when i call the customer support but i didnt get proper answer . pls just confirm the order and deliver to appropriate address. call me for any concern Regards, Vijay kumar 8867236520...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

ShopClues.com - items not delivered

User
 asimda on Nov 25, 2014
my 2 orders viz. order no. 26771089 dated 15 November 2014 and order no 26744532 dated 15 November 2014 ( original order no 25363213 dated 1 November 2014 ) are yet to be delivered. Items are also not tracked in Bluedart couriers' s web site. I think shopclues are not capable of handling orders.I do not know what is the fate of my order and money...
Complaint comments Read comments [1] Complaint category Other

ShopClues.com - Non Delivery of Order no. 26762513 till date

User
 LORDLY on Nov 25, 2014
I have ordered F1 Car Multi purpose Lacquer Spray Paint on 15-11-14 and got the confirmation through SMS.While checking through IVRS the status was despatched on 18-11-14 and expected to deliver on 21-11-14 but not received till date (25-11-14) Please Check. Regards CYRIL...
Complaint comments Read comments [1] Complaint category Other

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