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ShopClues.com Customer Care

Clues Network PVT. LTD.

Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:+91 124 441 4888 (Customer Support)
 +91 124 466 9777 (Merchant Support)
USA Office
Clues Network Inc.
530 Lytton Avenue
Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd.
B1 Pragati Chambers
15, Dutt Vihar Society
Jetalpur Road,
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ShopClues.com Complaints & Reviews

ShopClues.com - Order Shipment Delay for over 10 days

User
 Anurag on Mar 31, 2015
This is regarding my order # 42840353. From the day I booked the item (Air conditioner) it is showing that it is in processing and there is procurement delay from the merchant. Till today it has been 10 days shwoing this status. It is constantly showing IN STOCK on the shopclues website with the same merchant. It looks like shopclues is letting customers book the item and keeping their money with them although the product is not available with the merchant. Contacting the customer care I always get to hear that they do not have much information other than what is displayed in the status of the order....
Complaint comments Read comments Complaint category Electronics & Appliances

ShopClues.com - bad quality & wrong design products

User
 mukeshbarik on Mar 31, 2015
Order Number: 42877871 Return Number: 1110143 Product: Sania Face towel - 6 Pcs Reason: Wrong Style Action: Replace item or refund Order Number: 42877875 Return Number: 1110223 Product: Kitchen King Pack of 12 multi Color Kitchen Napkin Reason: Quality Action: Replace item or refund Merchant-Shopclues.com When I received the item I found that it was not as in describe in product image design it is very bad quality, delicate products, It is like cheating to online customer, I received is not as per price and it is bad quality product. As there has been a breach of contract and cheating...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Order Not shipped as already delaye order by 6 days

User
 amritansh mandloi on Mar 31, 2015
Dear Sir, I have placed online order for Book Name The Secret whose order no is 42625305 on 18/03/2015l. As per their website it must be shipped by 25 March. They has put fake shipment reference number 118039237 in website as its shipped.I confirmed the same from there shipping partner Ecompress and they told me that the tracking no given to you by shopcues is not generated yet . I have been contacting with customer support of shopclues continousley to provide correct reference no but they not giving me the status of the order. Request you to help me out on this. Thanks, Amritansh Mandloi 9752927326...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Wrong Material Received

User
 Preeti Kashyap on Mar 30, 2015
I placed an order of Sunglass (Golden Frame) but I was delivered wrongly a steel frame sunglass. You r requested to replace the same according to my order. My mail id is preetikashyap6@gmail.com and my Mob No is 9899615255. Pls take necessary action Thanking u Preeti Kashyap...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

ShopClues.com - Not delivered My oder item

User
 SANJAYBEAWAR on Mar 30, 2015
sir/madam my ShopClues.com order is 42134551 yah oder maine 15 march 2015 ko diya tha.lekin mujhe yah item abhi tak nahi mila hai.but mere shopClues acount me yah Delivered show kar raha hai.esliye maine shop clues ko mail kar mang ki mujhe shipment status bataye.ya mujhe mera refund diya jaye. is subject par maine shop clues ko pahale date 20 march ko bhi suchit kiya tha .lekin aap tak koi kaewaahi nahi hui.jab call karata hu to bolate he ki 1-2 din me hum hal kar denge.but aaj date 30 march 2015 tak tak koi hal nikala.plz help me FROM sanjay 9887078549...
Complaint comments Read comments [1] Complaint category Online Shopping

ShopClues.com - I have recently purchased a helmet unfortunately there is some issue with my parcel.

User
 Mashihuj Jama Khan on Mar 30, 2015
Dear Sir/Madam, I am writing to express my dissatisfaction with my recently purchase from your website. I have recently purchased a helmet from your website, my order number is 42729881. My parcel is arrived, unfortunately there is some issue with my parcel. Firstly, the color of my helmet, Secondly the helmet is broken. Finally, I saw some scratch on helmet. When I complain to shopclue representative first he says I have take my parcel myself, & money will refund to you, when not taken any action by shopclue I again call him back he says, “You have to send parcel yourself”, sir I...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

ShopClues.com - no delivery in my watch

User
 cola on Mar 30, 2015
Respected sir I have purchasing new gesture classic steel belt watch on this month 14-3-2015, u delivery of my watch on 23-3-2015, but stil my watch not delivery, my order number:41769373, shipped by PROFSNL-BJW WITH TRACKING NUMBER GGN 40046036...
Complaint comments Read comments [2] Complaint category Online Shopping

ShopClues.com - ShopClues are frauds!!

User
 Yeruva Bala Rohit Reddy on Mar 29, 2015
I have ordered(order-42381697) for "Davidoff Coolwater Men Deodorant Spray - 200ml" on March 16th. After about 12 days(28th), I was surprised to receive a mail saying that my order is finished and that they would like to hear from me about the product review. The reason for my surprise is because I don't know when the order was finished because I DIDN'T RECEIVE THE PRODUCT!!! Then I have contacted the local courier service in Hyderabad and according to them they haven't received the package yet from ShopClues. I then wrote a mail to their support and I received an automated mail saying that they...
Complaint comments Read comments [1] Complaint category Online Shopping

ShopClues.com - Order was cancelled with out knowledge and amount not returned

User
 vprakasharmy on Mar 29, 2015
Dear Sir/Mam, I ordered for the F1 Car Multi Purpose Lacquer Spray Paint with order number: 42698177 with tracking ID 118003491. I paid the amount. Now you have sent a message that I have asked for refund, which I did not request. I am in need of the product. Or kindly clarify whether my money will be repaid. Thanking you. Prakash Venkataraman. email: vprakasharmy@gmail.com...
Complaint comments Read comments [1] Complaint category Cars, Parts & Vehicles

ShopClues.com - Bought tata swach for 13000,they sent old item, returned it still delaying refund

User
 Arka Prava Bandyopadhyay on Mar 28, 2015
Order no. - 38719687, order dt.- 21 feb 2015. They sold me something very old tata swach with someone other's name in the invoice.. Then i requested for a replacement, and returned it, Still the seller is selling the item but they said due to unavailability they r not able to replace, then then they said refund is in process... But not refunding ... So, what they r simply doing is running business on my money... Please do the needful.....
Complaint comments Read comments [1] Complaint category Online Shopping

ShopClues.com - Incompetent Shopclues.com... Beware very bad service!

User
 jn.pravesh@gmail.com on Mar 27, 2015
It has been more than 30 days and I am yet to receive my product. Beware of Shopclues.com. They are highly inefficient and incompetent. I ordered a spectacles frame on 27th of February (order ID 39611707). In the world where e-commerce websites are delivering the product in a single day, shopclues.com delivered the product in 10 DAYs!. The product got delivered to me on 8th March 2015. And on top of the delay, they delivered me the incorrect product. I called them for the return of incorrect product and for delivery of correct product, but they said they need to check whether the product is actually...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Amount Not Refunded

User
 maths on Mar 27, 2015
Dear Sir/Madam, We purchased 5 Pcs Non-Stick Induction Safe Cookware & 5 Pcs Skimmer Set through Shop Clues.com and our order no is 39329235 dated 25 Feb 2015. Still the item is not delivered and also the amount is not refunded.We gave a compliant to shopclues many times but there is no response from them. Please clear the issue. Thanks & Regards Dr. P.Kalpana...
Complaint comments Read comments Complaint category Products & Services

ShopClues.com - No one is now replying me on that Complain -

User
 Tirthak Shah on Mar 27, 2015
Hi, My Complain Number is : 2431310 related to OrderID 42880757. When I placed order it was showing me that payment failed although payment was successful and amount had been already deducted from account. As I required that item, I again ordered which successful and it has delivered to me. Now, I already put complain regarding failed payment and I also mentioned that as I have already ordered again I don't require this order any more. Suddenly after 2-3 days I got to know that Payment was successful and your Order is ready. And So I again put complain explaining above case within...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - wrong information

User
 swapnilvagare on Mar 27, 2015
I have ordered 4 sets of thali they mentioned that weight of each set is 2.5 kg but actual weight of it is only 100gm iwant to refund my money my order no is42572943 and i have got only 1 set of it please give my money refund and call me on 9503423361...
Complaint comments Read comments [1] Complaint category Appliances

ShopClues.com - Very Low Standard Product

User
 Sunil13101971 on Mar 26, 2015
I purchase two badminton racquet from your site vide Order no. 42686743. At the time of receiving the same from your side, it is found that the frame and wire is very low quality. I requested for returning the same, but you declined the same. As per your return policy, it show clearly breach of terms and conditions. I purchase the product under “Buyer’s production clause” and requested for refund within two days, hence it cannot be refused by the Shop Clues. The quality of product is beyond expectation with lot of quality issue. You yourself inspect the quality once you get the product return...
Complaint comments Read comments [1] Complaint category Online Shopping

ShopClues.com - company not refunding money of my cancelled orders

User
 smita roy pattanayak on Mar 26, 2015
EgiI am smita roy. My registered I'd is smitaroy.hr@gmai.com I have placed 9 orders total on 27/1/2015and on 28/1/2015. Out of which I got only 5orders. But 4orders were cancelled by the company itself as they have problem wth their courier partners. The Oder no of the cancelled orders are 35551149, 35590065, 35590057, 35590053. I have paid the shipping charges which are extra for all products. I have got massages that refund procedure of three orders have been successfully done and money will be transferred with in 10days. But it is almost 2 months. I have not my money back till date. The company...
Complaint comments Read comments [1] Complaint category Online Shopping

ShopClues - Fake third class product delivered

User
 ankitsinghca on Mar 26, 2015
Dear Sir / Madam, My Shopclues cash on delivery Order # 42752683 it was delivered me on 25th March 2015. I placed an order for Jockey mens vest pack of 3 of size L with measurement 100-105 but I received a fake Jockey product of size XL with measurement 95-100. It's a very cheap copy of Jockey neither product quality nor size is up to the Jockey mark. I report this matter to ShopClues and they told me to make a request for return and I did the same but merchant rejected to replace fake product. This is very serious matter they charged us full amount of original product but delivering...
Complaint comments Read comments [2] Complaint category Online Shopping

ShopClues.com - My order not delivered till now.

User
 partha saarathy on Mar 25, 2015
Hi sir, I ordered a Sony Power Bank on 6th Feb 2015 and my order number is 40621557. The full amount has been paid with online transaction. Till now my order not delivered to me and no updates regarding this. Please take all the necessary actions to maintain a good relation ship in future. parthasarathy....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

ShopClues.com - Faulty material deleivered against order no 42144583

User
 SACHIN.AVATADE@larsentoubro.com on Mar 25, 2015
I had placed order for following item: Pari Beautiful red & white neck less with earrings (EY-9) I had received items with properly packed condition however4 to 5 numbers diamond balls (mani) were got detached. They were lying loose in the box. Request to arrange for replacement...
Complaint comments Read comments [1] Complaint category Jewelry & Watches

ShopClues.com - the product has changed

User
 Gireesh vidya sagar on Mar 24, 2015
my order 42172621 Here Order Details: Order Date: 15 Mar 2015, 09:33 PM Sai Arpan's Beautiful Designer Single Bed AC Blanket-Assorted Colours Code: 1306196 Shipment Information: Tracking Number 117690748 Shipping Address: gireesh sagar d.no:1-2-9, vivekanada colony akkiredyypalem BHPV POST, vizag vizag, Andhra Pradesh 530012 India...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

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