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ShopClues.com Customer Care

Clues Network PVT. LTD.

Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:+91 124 441 4888 (Customer Support)
 +91 124 466 9777 (Merchant Support)
USA Office
Clues Network Inc.
530 Lytton Avenue
Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd.
B1 Pragati Chambers
15, Dutt Vihar Society
Jetalpur Road,
More...
 
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ShopClues.com Complaints & Reviews

ShopClues.com - Not getting refund, Poor customer care service

User
 Sachin Samsung on Oct 31, 2014
Hi, MySelf Sachin, I purchase a Ladies watch on 28 SEP 2014 . i got this after 10-15 days. WATCH has manufactured defect (date not update automatically) . so i return this product to shop clues. on 20 OCT 2014.Return requested for ShopClues order 21443719 They commit me u get refund in 3 or 4 days. I call many times given customer care no. 01244414888, i try this number approxi 100 times but always not reachable. only 3 or 4 times my call connect with customer care. but they do not provide any right information, always told me. it will take 3 or 4 days more, Pls wait or hold the call and told...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

ShopClues.com - I had ordered on 21st October still I had not received items

User
 possibleranjan on Oct 31, 2014
The Company is cheating their customer I had ordered four (4) Items on 21st October my order ID is 24238561, 24236811, 24195557 & 24085593. Daily ShopClues is sending SMS & Mail that Processing - Procurement Delay from Merchant and one Item #24085593 is in Transit with order is shipped via Dotzot courier. I got cheated. Their is only one Customer Care No. 0124-441 4888 that is not working. FAKE People FAKE Company...
Complaint comments Read comments [2] Complaint category Appliances

ShopClues.com - delivering defective products and refused to return

User
 mamtaharshit on Oct 31, 2014
i had purchased a Mini Portable Hand Sewing Machine-stapler Model vide order no 21968225 on dated 05.10.14 firstly they delivered it after the estimated delivery time. when i try to make it work on a cloth but it did not take a single step then i tried to make it return they said it cant be returned. i want they should return it and refund my payment or replace the product by taking it from me. thanking u...
Complaint comments Read comments Complaint category Appliances

ShopClues.com - No update about product even on expected delivery day

User
 aniruddha paul on Oct 31, 2014
I placed an order a week back (order id: 24820265) and it was supposed to be delivered today (31st Oct). Till date I could call the customer support number and could hear the update till yesterday that it's going to be delivered today. All of a sudden today when I was trying to reach customer support since I did not receive the courier details, the call immediately gets disconnected and it happened multiple times. I believe they have blocked my number since they don't have excuses. And all this when payment was done while booking. I have been buying online quite frequently but my first experience...
Complaint comments Read comments [1] Complaint category Appliances

ShopClues.com - PURCHASED ORDER NO 23680911 STILL NOT DELIVERED AFTER 2 WEEKS.

User
 prado8108 on Oct 31, 2014
TV not delivered for 2 weeks now Order no - 23680911 Item - Samsung 40H5100 TV Merchant - ONE STOP SHOP Order Date - 18th. October 2014 Payment - CREDIT CARD Complaint - I HAVE STILL NOT RECEIVED MY ORDER AFTER 2 WEEKS. I HAVE NOT RECEIVED ANY COMMUNICATION FROM SHOPCLUES OTHER THAN THAT THE ORDER IS DELAYED. I CALLED THE CUSTOMER SUPPORT PHONE NUMBER BUT IT SYAS THAT THERE IS NO ORDER WITH THIS NUMBER. NOW THE PHONE NUMBER DOES NOT EVEN CONNECT. I HAVE LEFT THEM NUMEROUS COMPLAINT VIA MAIL AND JUST GET AUTOMATED RESPONSES. THEY DONT EVEN TELL ME WHEN THE ORDER WILL BE DELIVERED OR IF IT WILL...
Complaint comments Read comments [1] Complaint category TVs

ShopClues.com - Return rejected by the merchant.

User
 vanipriya on Oct 31, 2014
Ordered MT Mini Bluetooth Speaker with Mic (Order no 23995671 ). Received the product with manufacture defect. I have send the return request the same day but my return request was rejected. I tried to contact them several times but their contact no was busy always....
Complaint comments Read comments [1] Complaint category Mobile Handsets

ShopClues.com - PRODUCTS DAMAGED AND NOT WORKING PROPERLY

User
 musnaidu on Oct 30, 2014
MY Order #23830605 NUMBER BOOKED ORDER DATE: 19 Oct 2014, 01:12 PM PAYMENT METHOD: Billdesk Netbanking PAID USING: Product Quantity Unit price Subtotal OEM Sony Ex088 Oem In Ear 3.5Mm Jack Earphone Headphone Code: 4411662 EAR PHONE IS NOT WORKING AT ALL IN LEFT EAR FROM THE DATE I GOT, SERVICE AND PRODUCTS ARE NOT UP TO THE MARK...
Complaint comments Read comments Complaint category Electronics & Appliances

ShopClues.com - 23214335

User
 wow.pankaj on Oct 30, 2014
i bought this product from ShopClues.com on 14 OCT2014 Laurels Original Men Watch (Option 18) (QTY:1)Estimated Delivery Between: Tue 21 Oct and Wed 22 Oct My Order No. 23214335 I haven't received my Product Yet. Even there no customer care no. in website & 1 number i found from google nobody attend this call no is 0124-441-4888...
Complaint comments Read comments Complaint category Products & Services

ShopClues.com - not getting my order delivery more than 14 days

User
 awadhkishore on Oct 30, 2014
team, i i placed order of ELLEE ELEGENT GOLD WATCH and more products also whose order no are - 23669637, 2nd order no - 23597533, order no-22780733 & 22525455 &22516183 & 22780733, its urgent, i tracked these order confirmation from blue dart also, but they are asking for delivery number which i didn't receive from your side, i tried to contact in your customer care also but my call was not attended by the customer care executive, you had very bad services, kindly tell me urgently when i received my pending orders ???? my contact details :- 9871411413 kawaljeet...
Complaint comments Read comments [1] Complaint category Jewelry & Watches

ShopClues.com - Not received my product , it has been 18 days

User
 Santhosh393 on Oct 30, 2014
Hi, As you mentioned your product delivery date is 5-7 days but it's has been 18 days and still i haven't received my product, i tried to call you several time but it seems always busy. Please reply me ASAP. Order #23147313 ORDER DATE: 13 Oct 2014 Thanks Santhosh...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

ShopClues.com - refund of Rs 877 as company has sent only one popcorn maker however i oredred & paid Rs1753-00 for two popcorn maker .

User
 AMITJAIN3024 on Oct 30, 2014
sir, i made order on 21-9-14 for two quantity of popcorn makers & paid Rs 1753-00 on 21-9-14 against order no.20812693 but shopclues delivered only one popcorn maker. since then i am writing continousily to shopclues to refund me Rs 877-00 for one popcorn maker which was not sent. but company is not understanding my grievance & taken request for return instead of refund of my amount of Rs 877.00.pl help me to get the refund of Rs 877-00....
Complaint comments Read comments [2] Complaint category Electronics & Appliances

ShopClues.com - ShopClues Delivery Issue

User
 Bhausaheb Gole on Oct 29, 2014
I had given order 22772393 on Shop Clues, dated 12.10.2014 and still i haven't received my delivery and company gave me expected delivery date on 22/10/14 and now complaint date is 29/10/14 but still my courier not deliver to me and COURIER IS UNTRACEABLE SINCE THAY SHIPPED TO COURIER COMPANY (DATE 18/10/14) & e-mail to company but no satisfactory answer from company. This issue is very serious for us. Please take immediate action....
Complaint comments Read comments Complaint category Products & Services

ShopClues.com - Shopclues fooling customers

User
 Adok on Oct 29, 2014
Hi, I had ordered the below items (Order ids) in their Sunday flea market on 12th of this month and have still not received any of these. Its been 17 days and I am unable to contact their customer care as their customer care number had automatically disconnected my call after 9 minutes of hold. 22726777 22726651 22726841 22726741...
Complaint comments Read comments [1] Complaint category Home & Garden

ShopClues.com - order not shipped within given time limit

User
 Lalit Kapadiya on Oct 29, 2014
I had gave my order on date 13/10/14 on ShopClues and company gave me expected delivery date on 22/10/14 and than 28/10/14 but still now my courier not deliver to me and COURIER IS UNTRACEABLE SINCE THAY SHIPPED TO COURIER COMPANY (DATE 18/10/14) I call & e-mail to company but no satisfactory answer from company. Plz help me. Thanks...
Complaint comments Read comments [1] Complaint category Online Shopping

ShopClues.com - Product not delivered even after 15 days ( Order No.23022435 )

User
 rsathish2020 on Oct 29, 2014
I have order my product on 13.10.2014. The same product has been shipped only on 18.10.2014 only. But still the product is not yet delivered ( till 29.10.2014 ). I am getting reply from shopclues that It will be delivered soon. I contact the courier guy and they are not properly replying to my mail. I tried to contact Shopclues customer care No.as well. but that is not working always. It is a fake number only. Not receiving proper any call from Shopclues and Ecom courier regardig my product issue. Can any one help me to resolve this issue...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - octroi charges

User
 ansari.zakir@yahoo.co.in on Oct 29, 2014
Hi, I have purchased TV and it is courier to Mumbai by Bluedart. Bluedart courier person called me that I have to pay the octrio charges. It is not intimated me before order that I have to pay octroi charges. I have already paid the shipping charges. Please let me know who have to bear the octroi charges. Regards, Zakir. 9967155659...
Complaint comments Read comments Complaint category TVs

ShopClues.com - ORDER CANCEL AND CUSTOMER CARE NUMBER NOT WORKING

User
 rawatbasant on Oct 29, 2014
On 25th Oct 2014 I had booked the Blackberry D-x1/dx1 1400mah Li Ion Battery For Storm 9530 in your site. Order No. is 24505193. Its completed three days but in track order nothing is updated. I call Your customer care number but its not working. If Your site is not working properly and customer care number not work than why should you sale the products in your site. Today I received a message and mail your order has been cancelled due to non- Serviceability. Why should You at order booking time to provide a service after that you canceled the booking. Pls refund My full amount and dont waste...
Complaint comments Read comments Complaint category Electronics & Appliances

ShopClues.com - Refund mony

User
 rakhi siwach on Oct 29, 2014
hi my name is rakhi before 1 month i perched 2 blazer purchase( order number 21752423) Women Tweed Blazer (Jacket) Stylish ( Mix Colour & Design) but i received wrong order before 20 day's i return my order but we cant received my payment no buddy response me, Order details: Order number: 21752423 Order Date: 03 Oct 2014 Products: Women Tweed Blazer (Jacket) Stylish ( Mix Colour & Design) Merchant: BestDeal335...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

ShopClues.com - Pending Product Delivery

User
 Kapil Latiyan on Oct 28, 2014
I am really very sick about this and not sure how long I have to wait to get my product. It seems like some doesn't want to deliver it deliberately. I am not happy with at all. I placed the order on 15th Oct and received the confirmation SMS on 18th Oct that it has been dispatched to SAFEXPRESS to deliver it but since then I have been reaching out to the courier company and they reply with same excuse every time that it will be delivered to you by today itself but nothing seems to be going in the positive way. ShopClues Order Number : 23307531 Safexpress tracking Number: 82111957....
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Order #21808117/Return req# 511143 : Frustating behavior of Shop clues on Retun request.

User
 Kshitish Mohanty on Oct 28, 2014
Hi ShopClues Team, This would be a very dissatisfactory experience with you. From last one month I am struggling for an update on my return request# 511143. But at the end my return request was denied without any comment on the closure note. Every time customer care executive is saying this will be taken care within 2 days. I want the reason why my return request was denied. Every time customer care is saying to get in touch with micromax care to repair the faulty mobile phone. This would be my question to Shop clues why should we go to micromax. We bought this from shop clues, this is your...
Complaint comments Read comments Complaint category Mobile Handsets

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