ShopClues.com Logo

ShopClues.com Customer Care

Clues Network PVT. LTD.

Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:+91 124 441 4888 (Customer Support)
 +91 124 466 9777 (Merchant Support)
USA Office
Clues Network Inc.
530 Lytton Avenue
Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd.
B1 Pragati Chambers
15, Dutt Vihar Society
Jetalpur Road,
More...
 
Go to ShopClues.com:    Twitter  Facebook  Google+      

ShopClues.com Complaints & Reviews

Shop Clues - not returned my money still

User
 kumar0701 on Jan 27, 2015
sosshopclues did not return my money.firstly they given less quantity than i returned parcel same time same courier boy.and written also on courier paper parcel refunded and i took photo also of that paper. I am attaching of that paper blow the attache file. request to all shopclues buyer don't purchase anything from shopclues.it is totally wrong and fake site. so please dear customer if you want know realty of shopclues you can see my order no. And complaint no.they are cheating with many customer . If you purchase after that don't do any payment online. Keep payment cash on delivery. my...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - NON RECEIPT OF REFUND DESPITE REPEATED APPROACH

User
 Gurvinder Singh comboj on Jan 27, 2015
THE FOLLOWING ORDER WARE CANCELLED AND REFUND WAS APPROVED BY SHOPCLUES WITH REMARKS SHOWN AS STATUS. RETURN ID ORDER ID PRODUCT QTY STATUS 736161 31023039 Mega Spin Magic Cleaning Mop 1 Return Request Complete 724661 31023059 Rechargeable LED Torch 1 Request Approved - No Pickup Required 724683 31023049 Citiizen Calculator - CT512 : 1 Request Approved - No Pickup Required TILL DATE NO REFUND GIVEN IN MY CREDIR CARD ACCOUNT DESPITE OF REPEATED APPROACH. ON EVERY CALL I AM ASSURED OF SOLVING THE CASE IN 48 HRS....
Complaint comments Read comments Complaint category Credit Cards

Shop Clues - fake product supplied and returned on 2/12/14

User
 Marella Subba Rao on Jan 27, 2015
i purchased one hp cartritriges combo21&21 from shop clues with order no27155611, whe i recd the product, w i found it to be fake product with a different name, ultimately it was reversepicked up fro me thru NUVO EX REVESE PICK UP ON 2-12-*14.I HAVE SENTSO MANY MAILS FOR REFUND, THE SHO CLUES WERE ASKING FO MY BANK DETAILS, WHICH I REPEATEDLY SENT AND I ALSO SPENT LOT OF MONEY WHILE TALKING TO TRHE ON THEIR NO 0124-4414888, AND EVERY TIME THE CUSTOMER CARE SAID THE REFUND WILL BW SENT BACK SHORTLY.I JUST SPOKE TO SOMEONE AGAIN I.E ON 27/1/15, HE STILL SAYS HE HAS FORWARDED MY COMPLAINTS.I THINK...
Complaint comments Read comments Complaint category Printers

ShopClues - THE CLOCK IS DEFECT

User
 debjitb90 on Jan 26, 2015
CLOCK IS DEFECT & THEY TOLD US THE BODY IS ALUMINIUM, BUT THE PRODUCT IS NORMAL PLASTIC.THE WATCH IS NOT SHOW THE RIGHT TIME.WHEN THE WATCH DELIVERED BY COURIER SERVICE AND GET BACK TO HOME.OPEN CLOCK THE WATCH IS DAMAGED.I COMPLAINED AS FIRST AS POSIBLE BUT THEY NOTHING RESPONCE.PLEASE TAKE ACTION....
Complaint comments Read comments [1] Complaint category Online Shopping

Shop Clues - NO refund

User
 zoheb900 on Jan 26, 2015
I ordered Antivirus from shop clues but the CD was blank and was not working So i requested return and refund They took product from us but its more than 15 days i didnt get my refund i called them more than 5 times no proper service from them....
Complaint comments Read comments Complaint category Computers & Accessories

ShopClues.com - Product damaged

User
 asathishkumar09@gmail.com on Jan 26, 2015
Hi, This is Sathishkumar Adepu, I placed order watch in shopclues.com and today I got but watch display had broken. I want replace product and I didn't get warranty card also. Product ID: 6189862 Order No: 34292993 Styldx Men's Multicolor Dial watch Buyer's Name & Address: Sathishkumar Adepu 1-11-110/39/1 2nd floor Tatachary colony Shamlal Buildings begumpet Hyderabad 500016 Contact: 8099903285...
Complaint comments Read comments [1] Complaint category Products & Services

ShopClues.com - Sent defective product

User
 MohitJ12 on Jan 26, 2015
I have ordered 2 LED bulb (Order Num : 33470501), When i opened the packaging i found, One bulb was already fused, and when i try to use second one, Just after 2 Min that one also fused.

I have raised return request and selected Shop Clue collect that product and give me refund, after almost 7 days Now i got the confirmation that i suppose to ship that product to company and bear that shipping charges.
Shopclue.com mention something else on their website and selling something else.

Please take appropriate action against it as am facing very inconvenient from...
Complaint comments Read comments [1] Complaint category Online Shopping

ShopClues.com - product replacement

User
 sanjaykmr on Jan 25, 2015
i purchased a phone samsung galaxy s4 active dated on 14 dec 2014, due to some problem i request for replacement to shopclues and he agree to replace my phone and phone picked up my phone, shopclues receved my 8 jan 2015, byt now shopclues not delever my relaced phone i am call many times shopclues customer team bt no result till date...
Complaint comments Read comments [4] Complaint category Mobile Handsets

ShopClues.com - Shipment related issue (Shipped - Possible Delay in Transit + can not track)

User
 sachin.sng on Jan 25, 2015
Respected Shopclues, With reference to My Order: 33073769 on Sunday Flea Market Sale. The order has been shipped on 15 Jan 2015 but from that day the status is showing 'Shipped - Possible Delay in Transit', or nor it is been able to track at your courier partner's website. So i request you to please cancel the order if you are not able to deliver the product....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

ShopClues.com - Refund Payment

User
 Shubham Dharam on Jan 25, 2015
I have regular customer for shopclues. but my recent order for Men's T-shirts - Pack of 7 has completed but problem is that payment for Rs. 444 has been debited my bank account twies. Thereafter i was call on shoupclues customer care no. But i dont satisfied on his answer. So right now what i do for refund my money. Thierafter i was call customer care but no reply on his side. Pl z. help me.. My Order Details: Order No. 27852065 Order Date:27/11/2014 Registered email Id. shubhamdharam1212@gmail.com Registered Mob. No. 08484996484...
Complaint comments Read comments [1] Complaint category Online Shopping

Shop Clues - DEFFECTIVE BAG RECIVED

User
 swapnil2371990 on Jan 25, 2015
MY ORDER NUMBER IS 32555091...AMOUNT IS 383...ACCER BAG...I HAD RECIVED FAULTY BAG FROM SHOPCLUES...IT IS DAMAGE BY PACKING DUE TO TIGHT PACKING...I HAD GIVEN RETURN REQUEST TO SHOPLCUES...TO SOLVE THAT PROBLEM BUT SHOPCLUES IS REFUSING MY COMPLAINT...I HAS SOWN THEM IMAGE ...BUT THEY HAD TAKEN 10 DAYS...AFTER THAT THEY ARE TELLING...U R 10 DAYS RETURN PERIOD IS OVER...NO ACTION IS TAKEN BY SHOPCLUES...WE ARE CLOSING U R RETURN REQUEST OF U R PRODUCT...EVERYDAY I M INTIMATING THEM ABOUT DEFAULT PRODUCT BUT NO RESPONSE FROM THEM...SO WHAT SHOULD I DO...NOW I HAD KNOCK THE DOOR OF COMPLAINT FORUM...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - defective product received....and not taking action to solve

User
 swapnil2371990 on Jan 25, 2015
THIS IS MY ORDER NUMBER OF TWO PRODUCT32511673 AMOUNT OF RS 475...TOSIHBA BAGANOTHER OORDER NUMBER IS 32168155 AMOUNT OF RS 479...LAPTOP BAG...AMOUNT OF RS 475 + 479=954I HAD RECIVED THIS BAG ON SAME DATE...SHOPCLUES HAS DELIVER ME THE PRODUCT DEFFECTIVE AND DAMAGE...OF BOTH PRODUCT...I IMMEDIATELY GIVEN REQUEST FOR RETURN...BUT SHOPCLUES HAS TAKEN 6 DAYS TIME AND AFTER THEY TELL ME SENT PROPER IMAGE SO WE COULD CONFORM FROM MERCHANT...I HAD SHOWN THE DAMAGE AREA OF 3-4 PIC...AND AFTER THAT NO RESPONSE FROM SHOPCLUES...AND THEY HAD CLOSE MY COMPLAINT...AND SENT M, SG NO ACTION TAKEN BY CUSTOMER...EVRYDAY...
Complaint comments Read comments Complaint category Online Shopping

ShopClues - ITEM NOT RECEIVED AFTER ONE MONTH AND MONEY NOT REFUNDED

User
 gauravboy1 on Jan 25, 2015
Dear Sir, I had given an order of Samsung neo tablet on 25 Dec 14 from shopclues.com. On their website it was shown the item delivered on 27 Dec 14 to SO Model colony in Mumbai via indian post. I ordered the item to be delivered at Air Force station bhuj Gujarat. The order no. Is 31259247. I made several mails and phone calls to them. They have not resolved the complaint yet. It has taken more than one month and i dont require this product now. So it is requested to help me to get my money refunded back as soon as possible. Amit Huda 9313093200 gauravboy1@rediffmail.com...
Complaint comments Read comments Complaint category Online Shopping

Shop Clues - Money deducted but not able to track.

User
 Ramakrishna Anumolu on Jan 25, 2015
Hi, I have purchased a pair of shoes from shopclues portal, after payment was submitted i got error from portal that order creation failed due to technical reasons. I checked with bank and got confirmation that transaction was successfully submitted to portal, when i enquired about the same through shopclues support they did not track my order. I have transaction details shared by my bank regarding this. I do not have any other details except mail ID used for booking. my mail ID: ark.anumolu@gmail.com...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Shop Clues - shopclues did not refund my money after one month also.

User
 kumar0701 on Jan 24, 2015
Todear sir shopclues given me wrong quantity shoes. I returned parcel to same courier boy at same time and written also on courier paper parcel refunded and took photo of that paper. I am attaching that photo also parcel refunded.they sent no of one quantity shoes but i placed order no of two quantity shoes. please stop this site quickly this is totally cheating site caution to shopclues buyer to shopclues otherwise next customer you would be there my order no. 30116451 complaint no.1686943 regds Rahul Kumar 9818573960...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - i am not satisfied from your services

User
 ramthakkar on Jan 24, 2015
sumitbuddhdev, Jan 24, 12:01 AM: helmet was not approved by ISI and the helmet is not as per the details given by merchant i am not satisfied by your service and the customer care services are also very poor and your agents are not solving the queries of customers hence i am not satisfied from your services...
Complaint comments Read comments Complaint category Other

ShopClues.com - Non-refund of money collected

User
 Sharaschandra Lotlikar on Jan 24, 2015
I had ordered mobile cell on 17/10/2013 with ShopClues.com per Order # 23637629 and paid Rs. 6598/-. As I found the mobile ordered was not suitable for me, as per their policy I asked for cancellation of the Order. However I was informed that I should refuse the delivery and on receipt of the product by the seller I will get the refund and gave me Ticket # 1540721. However now more than three months have passed and on one pretext or other they have not refunded my money. They firstly informed me that they have refunded my money on 29/11/2013 per Bank transaction # 2014 10 17 1799721 which in fact...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Damaged iphone

User
 Priyanshu Chhabra on Jan 24, 2015
Order no. - 33502931 on 15th Jan 2015 dear sir i ordered an Iphone 5s few days ago and when i opened the box i was shocked because of the poor condition of the phone (2nd hand ) . I spent 37000 money on this and got a damaged phone . the customer service guys are saying that it will see to it but no action has against this . please reply as soon as possible my email id - priyanshusoccer@gmail.com thank you...
Complaint comments Read comments Complaint category Mobile Handsets

ShopClues.com - invoice is attached order no: 32382671 for refund of amnt 748 ,,Product Description : VOX V3100 Triple SIM Mobile Phone with whatsapp (Black)

User
 NISHANTRAI444 on Jan 23, 2015
Order No: . 32382671 Customer Name : NISHANT RAI Customer Address : NISHANT RAI C/O AJAY MITTAL 1867, VIKAS VIHAR KALKA DISTT PANCHKULA PANCHKULA, HARYANA 133302 India Pin Code: 133302 Mobile No.:9992318079 > Product Description : VOX V3100 Triple SIM Mobile Phone with whatsapp (Black) Code: 6659924 > > Merchant (Online Website Name) : Alpha Radios 1900, Chandni Chowk Old Delhi, Delhi 110006 India FOR LAST 10 DAY DAILY I CALL on cut care but not got any resolution, i waste my 300 rs to call on cc.. if it is possible then resolve else i...
Complaint comments Read comments Complaint category Electronics & Appliances

ShopClues.com - Withdrawing shop clues points without informing me.

User
 Harindersi on Jan 23, 2015
Dear Sir, This is to inform you that I am your esteemed customer and place regular orders with shop clues. I want to register complaint with you regarding my cluebucks accounts balance. I had some 1240 cluebcucks point in my account, on 21stJan 2015, I wanted to order few things and when I saw my clue bucks accounts it was showing just 5, to my surprise when I called your customer care, and spoke to Mr Aditya, floor supervisor, He talked to me very rudely and inform that they got expired yesterday, when I asked them that I did not received any mail or notification about expiry...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Share this page with others

  
  

Recently Discussed
14 hours 52 minutes ago
ShopClues.com
product replacement
15 hours 44 minutes ago
ShopClues.com
Refund Payment
15 hours 46 minutes ago
ShopClues.com
Shipment related issue (Shipped - Possible Delay in Transit + can not track)
15 hours 49 minutes ago
ShopClues.com
Sent defective product
15 hours 58 minutes ago
ShopClues.com
Product damaged