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ShopClues.com Customer Care

Clues Network PVT. LTD.

Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:+91 124 441 4888 (Customer Support)
 +91 124 466 9777 (Merchant Support)
USA Office
Clues Network Inc.
530 Lytton Avenue
Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd.
B1 Pragati Chambers
15, Dutt Vihar Society
Jetalpur Road,
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ShopClues.com Complaints & Reviews

ShopClues.com - No response to return request

User
 Rajesh_J on Mar 3, 2015
I have ordered the following 2 items from ShopClues and the products delivered are different and cheap, so i raised a return request and sent many mails to customer support, but still they is no reply or any kind of response from them. Its more than a month and even after complaint they are not responding, Order no: 35316239 Order date: 26 Jan 2015, 08:53 PM Order no: 35316237 Order date: 26 Jan 2015, 08:53 PM Request to resolve the issue and stop ShopClues from cheating people....
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Shop Clues - Short Quantity Received from courier

User
 MTHO on Mar 3, 2015
Dear Sir, As per order no. 38644841 I was placed order for three pairs sandel (₹65 x 3 Pairs = ₹195.00) but received only one pair. So please suggest me what to do. Please find attached photos. Please do the needful. Regards Bapan Roy...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

ShopClues.com - giving harasiment to costemer

User
 mohdaslam077 on Mar 3, 2015
i have ordered the product(samsung led tv of 28500) on 27/01/2015 but i got the product very very lat on 18/2/2015 but it was defected so i placed the request for refund on 18/2/2015 but still now no one has arrived to take the product what the hell my order no is 35427783....
Complaint comments Read comments Complaint category Electronics & Appliances

ShopClues.com - Order No:38756209,for combo of 7 elegant watches ,i revived the pack with 5 watches only

User
 jsenthilmuruganmtech on Mar 3, 2015
Order No:38756209, for combo of 7 elegant watches is shipped by aramex with tracking no:40860555750. Note: i revived the pack with 5 watches only and, one watch is broken.no digital watch. Kindly follow the subject, kindly send me the digital watch and a analog watch, to my address. J.senthil murugan No:8 parthasarathy 4th cross st, chinnasekkadu, manali, chennai 600068., 9940460447....
Complaint comments Read comments [1] Complaint category Online Shopping

ShopClues.com - The product send by the merchant is not correct and shopclues saying thery will not return, what to do? please help

User
 Rats2107 on Mar 3, 2015
I have orderd Tupperware Water Bottle Set Of Two (1000Ml). But the product which I have received is cheap quality product. The bottels which I have received from merchant have MRP of Rs 79 Each. I have orderd the Tupperware Water Bottle Set Of Two (1000Ml) in 280 Rs. So I am receving the product which is not correct as well as have MRP less then the amount which I have paid. I am attaching the screenshot of the product which I have orderd as well as the photos of the actual product which I have received. This is the second time I am facing this cheating by merchant and shopclues. The merchant...
Complaint comments Read comments Complaint category Appliances

ShopClues.com - MY shop clue order no 39314787 untracable

User
 ttmani007 on Mar 3, 2015
My order no 39314787 was couriered by BLUE DART which shop clue claims with tracking number 69233506624. I could not track my order as the tracking number is wrong, even though i had complained with the customer care there is no proper response....
Complaint comments Read comments Complaint category Computers & Accessories

ShopClues.com - Not Received product yet

User
 Akshay Jariwala on Mar 3, 2015
Hi, I Akshay Jariwala had order a Samsung charger from your site and i had done online payment still i had not recieved delivery for the product ..Check the detail SAMSUNG MICRO USB WALL CHARGER- BEST QUALITY-OEM Code: 73371180 Merch Ref: samsung charger order number: 39248509 . Please contact me on :akshayjari01@gmail.com, mobile no:91 9028501641 Please let me know soon ..-...
Complaint comments Read comments Complaint category Electronics & Appliances

ShopClues.com - Pathetic service and Disgusting delivery.

User
 drs2015 on Mar 3, 2015
I ordered a pair of white slippers. It was mentioned color can be different that picture, which like all other sites.I thought the whiteness may vary because usually picture and original colors have some shade difference. But they delivered me a black pair. Where one of the slipper did not had a piece attached. And above all, the slippers belong to different sizes. When I mailed the pics to the customer care, they reply saying the vendor has already mentioned color can be different. And, they say these pics are not clear enough, are you ppl also not able to see these pic, showing different...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Shop Clues - Manufacturing defective product

User
 vinu_grsl@yahoo.com on Mar 2, 2015
Dear sir, I have perched new 32″‘ LED TV on 04/01/2015(order no-32009311) but manufacturing defective product received. Screen is half blank and not Visible.i Have raised the complained regarding the refund/replacement however i am not getting any Response of shop clues. I Visited 3 time to LG service center of Mundra.They told me that is resale product it is already Used product and not agree to repair and replace. That say me contact to shop clues.Sir I have file the return request from a long time Ago and from last 1.5 month i am follow Process but till yet i did not get any resolution...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Refund not provided even after several calls and mails

User
 sakshi.g on Mar 2, 2015
Hi, I had ordered a Blackberry phone from shop clues with order ID :34268903. After several days of return they mailed me on 16th February that the refund will be provided within 6 working days. On calling to inquire about the same they tell me the status is replacement of the product and not refund. After clarifying that i want the refund due to faulty product, they tell me they will get back to me and finally on 27th February there executive gets back to me saying refund will be provided max by 2nd March. On calling on 2nd March to enquire about the same, they have no answer. Please help...
Complaint comments Read comments [1] Complaint category Mobile Handsets

ShopClues.com - Delivery not happen

User
 Divya Chandran on Mar 2, 2015
Hi shopclues, I have order 2 feet sitting teddy on 18-02-2015 expect delivery on 27-02-2015 but still i couldn't receive my product i never seen this kind of worst online service my order number is (38466485) for shipment it is taking morethan 20 days that is not fair. Regards, Divya S...
Complaint comments Read comments [1] Complaint category Other

ShopClues - Not pick the damaged items

User
 Noohu123 on Mar 1, 2015
Hi Team, I have Ordered ( Order # 31960223 & 31960215) the below two materials on shopcules on Jan 1st 2015. DESIGNER ANARKALI READYMADE SUITS WITH DIGITAL PRINT DUPATTA(OFF -WHITE) (QTY:1) - Rs.999 Gorgeous Attires Designer Maroon Georgette Anarkali Suit (QTY:1) - Rs.1350 And i received the same on Jan 8th but that was damaged item so i returned the product through shopcules webiste on Jan 11th 2015 and from that date keep on sending mails to shopclues.com till now but i am getting only automatic responses. Nobody has come and pick the product. I lost my time and money due to this...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Shop Clues - not delivered the product

User
 Mohammed Faisal 333 on Mar 1, 2015
i am md faisal i had bought a white board of 242 rupees on 18 january 2015 . the money was deducted from debit card till today 1 march 2015 i did not got my product and i contacted customer service they said they delivered it .. my order number: 33741193...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - Product not delivered-Shopclues, Worst customer service

User
 P.Jayakrishna on Mar 1, 2015
I placed an order for Intex travel air Comfort pillow at Shopclues on 8th Feb 2015 and paid through SBI debit card, the order number was 37187163, it's a part of combined order 37187113. I received the order confirmation message, that my order is shipped by Professional courier Mumbai with the tracking number KUR680752494. I tracked the status of the package in the Professional couriers website, The status in that website shows that the product is still in transit and the details were.. Date/Time From TPC Station Activity Feb 17 2015 20:00:47 Chennai Bag Despatched to Chengalpattu Feb 17 2015...
Complaint comments Read comments [1] Complaint category Online Shopping

ShopClues - Buyer Shivam Gupta from NOIDA is a CHEATER

User
 killthecheaters on Mar 1, 2015
This is to inform that a customer named Shivam GUPTA with address G-517 ALPHA 2, NEAR MOTHER DAIRY GREATER NOIDA, Uttar Pradesh 201308 India is a CHEATER, he buys items online and changes them with other product and says that he receiving wrong product, then he asks for refund and shopping websites approves his refund without helping us the sellers.. BEWARE of this buyer, never deal with such cheat persons, his name and address should be blacklisted. we have also registered an cheating case against him and will take strict action against the buyer....
Complaint comments Read comments [1] Complaint category Computers & Accessories

ShopClues.com - FRAUD AND CHEATER SITE

User
 bheemsinghsaini on Feb 28, 2015
This is regarding order no 38160373 .I made this order on 14 February of SIYARAM SAFARI SUIT LENGTH and I got delivery on 19 February . I received delivery of wrong product and as well as an defective product which is already expired . After that I made a return request / complaint regarding the product on shop clue customer support . Every time a complaint id is generated but my problem is not solving by the customer support . previous complaint id are #2241275 Re: ShopClues Request #2184271 .Since 10 days are passed to this issue, their is not a appropriate solution comes . I Contact 3 times...
Complaint comments Read comments [3] Complaint category Clothing, Shoes & Accessories

ShopClues.com - rotten experience of Not receiving product

User
 rajneeshpandey2109 on Feb 28, 2015
Dear shop clues customer support and logistic, I have booked an order on 18 th feb. 2015 with id-38396165, it was expected to deliver 0n 26.02.15 but still no update found and delivery found...such a pathetic service is not acceptable in competitive market...you have taken 10 days to deliver product(still not delivered)?????? How could??? Customer care executive MR, Siddhant explaining that"within 48 hr i will be notified by mail that when it will deliver to me"... Is this the customer value and service which you want to continue in market, where in ecommerce within 2-3 days delivery happen and...
Complaint comments Read comments [1] Complaint category Mobile Handsets

ShopClues.com - WRONG ITEM RETURNED NOT REPLACED

User
 ramrajpala on Feb 27, 2015
Sir, I have booked sony power bank (10, 000 MAH). Received item is not sealed, not working propersly, colour is different than i booked. I have returned the same item. But till to date the item was not replaced and shipped to me the original pice. please send immediately....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

ShopClues.com - order not delivered 17 days past- status shows - procurement delays from merchant

User
 ashwin3375 on Feb 27, 2015
i booked samsung 48 inch led tv order ref - 39418165 on 12 feb by paying the amount using credit card product expected delivary - 22 feb today is 27 feb no confirmation for shipment, status on site shows - procurement delay from merchant no communication from customer support team after payment...
Complaint comments Read comments Complaint category Online Shopping

ShopClues.com - payment deducted

User
 gajularajkumar98 on Feb 27, 2015
according to my bank records on 26.01.15 4 transactions got failed in the shopclues site and amount deducted from bank the transaction id are pos012570545538 pos012570546386 pos012570550932 pos012670021128 are of value nearly of 1800 rupees got deducted from a/c no 62325477166 of sbh bank...
Complaint comments Read comments Complaint category Online Shopping

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