ShopClues.com — Charged More than the announced Price and No Refund for Cancelled orders | |
Although I have placed one order Number 19012851 but immediately I found the Shoopclues has charged more than the price claimed in their website hence I have cancelled following orders:19012865, 19012913, 19012907, 19012899, 19012879 & 19012875, although I have paid for these orders through my credit card in the refund section they shows its a COD order, and I dont know when my money will be refunded back.
For the said problem I have registered complaint vide ticket number 1052249, 1052247, 1052243, 1052238, 1052235, 1052232 but Nothing I have received other than a bunch of Ticket Numbers.
Secondly in the same order number after making payment I came to know that most of the orders are being overcharged than that of the price claimed in their website for the order number19012887, 19012883, 19012893, 19012905 and registered complaint vide ticket number 1046940, 1046943, 1046954, 1046972 but again No response for the Shopclues although two days has been passed.
I didnt found any email ID of the customer care in their website and also I hold the line for about 15minutes but could not got connected to the So called Customer Care Executive on[protected]. Was this information helpful? | |
 2 Comments | |
Comments
I am very happy to know that somebody from Shopclue is really reading the complaints, as I have left all the hopes to get back the money.
For your information I have received the Refund for the cancelled orders but till not received any communication or confirmtaion for the orders those are being charged more than the claimed price(Rs.504 more than the order value) for order numbers 19012887, 19012883, 19012893, 19012905 for which I have raised complaint vide ticket number 1046940, 1046943, 1046954, 1046972.
Requested to confirm when I will get back Rs. 504 for the said orders as already 8days had been passed after raising the complaint.
For your information I have received the Refund for the cancelled orders but till not received any communication or confirmtaion for the orders those are being charged more than the claimed price(Rs.504 more than the order value) for order numbers 19012887, 19012883, 19012893, 19012905 for which I have raised complaint vide ticket number 1046940, 1046943, 1046954, 1046972.
Requested to confirm when I will get back Rs. 504 for the said orders as already 8days had been passed after raising the complaint.
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+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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We deeply regret the inconvenience caused. We are working on your concern wherein some of your orders are processed for complete refund, while some are marked for urgent delivery at your doorstep. Please wait for approx. 2 weeks to settle the funds in your bank account. We will also keep sharing the communication via mail/call.
Regards,
ShopClues Support!