ShopClues.com — Cheating with fake products and unresponsive support

Address:Hyderabad, Andhra Pradesh

I happened to purchase a headset on 28-Aug-2014 which was projected as Monster Beats Headphone With Mic.The order reference is:19276109. I have received the product already on 01-Sep-2014 but the status in shopclues portal is yet to be dispatched. At this point of time, it seems to me that the status update is being delayed intentionally so that the buyer will be frustrated and will not complaint against the received product. Regarding the product quality, It is a roadside cheap quality product and the audio experience is horrible. It's MIC is placed on a plastic body whose colour is faded after the testing of the headset. I tried calling shopclues customer care on:[protected] to initiate return but I was kept on hold for nearly 14 mins without any response. Considering all of these incidents it is evident that they are not at all ready to server the customers regarding the refund/replacement. Please guide me to a channel where I can get my issue addressed.
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Sep 04, 2014
Updated by Praveen Raj Kumar
I am really pissed off with your support.
I have a valid account through which I have ordered this product.
You have closed the complaint by stating above response. When I tried re-opening it it says I have to login though I logged in already and the session is active on the other tab of the same browser.
When I key in my credentials it says that user-id/password doesn't match with your records.
When I tried to reset the password there is a tab to keyin my registered mail id. After keying in my mail id neither there was a link sent to my mail id to reset nor redirected me to reset it.

If I summarize this, you are quite reluctant to answer the queries raised post sale. You don't bother what kind of product is delivered. You intentionally sell fake products.

Please let me know if you think and act otherwise

Thanks
Praveen
91-[protected]
Complaint comments 

Comments

Dear Praveen,

We sincerely apologize for the inconvenience caused. We have noted your concern & getting this checked. The timely updates will be shared on the registered contact details.


Regards,
ShopClues Support!
Dear Shopclues,

I don't want you to share your response to my registered ID.
Whatever you have to say, say here.

I don't want to receive and read your automated emails to which I can't reply.

BTW, share the progress that was achieved throughout these 10 days. I am sure you haven't progressed at lease an inch.

Thanks
Praveen Raj Kumar
I have neither receive your response on my registered email id nor here.
This is how you are deceiving the customers.

You neither sell original products nor support post sale promptly.
It is waste of money buying anything from you. You don't either save our time by responding promptly.

People who have plenty of money and time will buy anything from you just to waste their money and then run behind you to kill their time.
Now you have chosen to keep calm.
So pity. I am writing a petition in change to close shopclues. Let us see how far it goes.

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