ShopClues.com — Courier charges and worst customer care resolution

Address:	Bangalore Rural, Karnataka, 562114
Website:	ShopClues.com

Hi,

I am not sure why shop clues customer care is so worst where they cannot resolve any issues either product or courier issue or call back resolution.
Here are the problems where i sorted my self personally to my samsung led tv order number:[protected]Rs 52994):-

1. Delivery address changed asked by me on next day of order placement but no support from shop clues where each customer care guys explain a different solutions with 48 hours resolution with different ways, finally no help on delivery. Dtdc still didn't deliver to actual address.

2. Since dtdc not delivered the led to my address i went 72 km up and down to collect the product but i have raised this issue almost last 4 times to customer care guys but each time shop clues says wait for 48 hours and ticket updated. But till now i have not got any call from shop clues to my mobile [protected]. Shop clues any contact number (Example:[protected] is not a toll free and i spent rs 200 to call-up and follow-up on this.

3. I think shop clues customer care guys have taken these things personnel rather official, then each and every time i am calling them and asking for sorting out these issues but shop clues is not taking care of buyer/customer where customer is least bothered. One customer care guy

4. In anywhere in the world no business sustained if buyer/customer help/insupportableness does not exist in e-commerce business.

5. Finally i spent rs 3000 to get the product from dtdc (See attached mail) where i am yet to get the refund of this money from shopclues, i have installed the product by help of seller devi corporation by mr. Mahajan, but product is good and worst customer support from shop clues.

Finally i have taken 1.5 day leave to office and i took the product and i installed but shop clues has not provided my transportation charges.

Last 10 calls i have spoken to shop clues customer care[protected] guys every one tells same that this is high priority issue we will resolve but till now i have not got any call to my mobile [protected] from shop clues.

[protected] is the number i have dialled several time from my office and mobile, till now i have not got my courier charges rs.3000.

Because fo this have have lost my leaves + extra risk + money + time = for this i need the resolution how shop clues will pay back my money what i have lost

Because fo this have have lost my leaves + extra risk + money + time = for this i need the resolution how shop clues will pay back my money what i have lost

I need shop clues to pay the fine of rs 20, 000 for this or else let them call me to my mobile and sort this issue here or i will take legal action on this.

Many thanks and regards
Ravindrakumar mr
[protected]

Below is the communication details,


From: ravindrakumar m r
Sent: 07 july 2016 15:18
To: 'shopclues.com'
Subject: re: [shopclues.com] re: return requested for shopclues order 94318758

Hi,

Till my issue gets resolved you keep this return open and shop clues is a good online e commerce site. But i have seen first time there is an authentic issue of product where service cost becomes major.

Tv wall mount cannot be done since the wall mount plate configuration not matches, so devi corporation manager has agreed that he will sending a person to wall mount the product also to replace the bottom stand of same sides.

Regards,
Ravindrakumar mr

From: shopclues.com [mailto:[protected]@shopcluescom. Zendesk.com]
Sent: 07 july 2016 12:04
To: ravindrakumar m r
Subject: [shopclues.com] re: return requested for shopclues order 94318758

#- please type your reply above this line -#


_

Shopclues support, jul 7, 12:04 pm ist:
Dear customer,

Greeting from shopclues.com.

This is with reference to the concern raised against your order.

Please note, we are working towards the resolution and expecting the same in 2-3 days. At shopclues, we ensure customer’s satisfaction. Please treat this incident as exception.

Inconvenience caused to you in this matter is deeply regretted.

For any further assistance, please write to us at shopclues/support.
Warm regards,
Supratim
Team shopclues
_

Ravindrakumar mr, jul 6, 11:28 am ist:
Comment: our family was dreaming of this samsung led to see and much awaited. Yesterday i took a day leave and went directly my self to collect from dtdc yelehanka worried dtdc guys response i had discussed many guys on delivery like raised complaint to shop clues, dtdc, divya corporation. After putting so much effort here are the below points to be considered to return this product.
1. Cannot use/install the product in my home wall mount, wall mount plate not matches and authentic product since it is made in egypt foreign manufacture. No wall mount board matches and bottom stands are given both are same i cannot use this product.
2. Stand issues i have discussed and told to devi corporation executive mobile number [protected] what's up the pics of stand.
Below points are for your information
3. The product is not having any service or spares available in india and service pay for this product cost more example per service it cost minimum rs 5000 service charge + extra cost for spares.
4. No free installation only for indian brands it is free installation applicable. Since it is foreign product and since it is no where mentioned in shop clues that this is indian/foreign brand.
5. Iwant to shop clue to talk to divya corporation and take proper action on this and i have spent almost rs 500 mobile currency to get this product finally i cannot use it.
Finally want i want to say is i want this refund as soon as so that i can go for good product in shop clues with proper authenticity of indian brand which i should able to use it.
Many thanks and regards
Ravindrakumar mr
[protected]
Order number: 94318758
Return number: 2948930
Product: samsung 48j5200 full hd smart tv with 1 year seller warranty
Reason: quality
Action: refund


Cheers,
Shopclues support team.,