[Resolved]  ShopClues.com — Defective and fake protein supplement received by shopclues.com

Address:

Gurgaon, Haryana

Dear Team,

This is to inform that I had ordered for Dymatize ISO 100 / 5 lbs / gourmet Chocolate(protein supplement) on 16th Feb (Order Id:[protected] from Shopclues.com and I had received it on 20th Feb 2014.
After unpacking the item(outer cover), It was found that the jar’s inner seal was open and the protein supplement was scattered on the top of inner seal and some part of it was out of the box as well.
It has also been noticed that the manufacturing date mismatch; on front (main) jar's label was Jan 2014 and the bottom label shows 05.06.2013 which says something else. Also, the bar code was not getting scanned at the time of authenticity check through application.
After looking at these defects, I have filed a complaint against these defects to shopclues.com for reverse pickup of the product and refund of my amount (5099 INR) at the earliest. But, despite making multiple calls and sending reminder mails, still there is no resolution. On every call, i have told that the issue will be resolved within 48 hrs and not returning my money. This shows the poor and fake commitment level of shopclues.com, the kind of response i am getting, forces me to approach consumer forum and take legal action against them.
Kindly understand, I am a working professional and it is very difficult for me to keep a close track on a daily basis related to my refund.

Please find attached herewith those images that have been captured on product receiving day.

Would request you to look into matter and help me to get my money back. Thanks!

Regards,
Nishant Sinha
Mob:+91-[protected]