ShopClues.com — Incorrect Product delivered and no refund processed

Address:

Bangalore, Karnataka

On 11 July 2015, I had placed an order for Samsung Galaxy A7 mobile phone on Shopclues.com - order number 60461031. I received a package on 16 Jul 2015. However, the product inside the package was an incorrect product - it was a Micromax Fire 4 mobile phone. The same day, I raised a complaint with the customer support asking for a cancellation of the order and refund my money. It has been two weeks and I still haven't received my refund. I had received e-mails stating that shopclues is working with the merchant to process the return of the incorrect product. Every time I call the customer support, they just say they will get back to me in 48 hours, but I haven't received any update yet. Then on 27 July 2015, I received an sms from shopclues that the return request for the order 60461031 has been disapproved! This unacceptable. I just need my money back!! Sithal Surendran.