ShopClues.com — Item damaged on arrival

Address:

Ernakulam, Kerala

I had placed an order (order No.[protected] for the purchase of an Inverter (SU-Kam brand), costing Rs. 12025.00 on the 8th of January 2015. This order was shipped via ARAMEX on 10.01.2015, bearing tracking No.[protected]. The parcel reached me on 13.01.2015 in a damaged condition. The damage became visible only after the parcel was opened by me. I immediately send off an email, within 10 minutes, reporting the same, to the Shopclues customer support email address. Here is the copy of this message: (IgnatiusFrancis, Jan 13 03:08 PM: I received the parcel just 10 minutes ago. On opening the parcel, I see that the inverter has a big dent mark on its side, which looks like a heavy impact and there could be internal damage. Therefore I did not attempt to power up the unit. Also, I like to inform you that I have had a VERY BAD experience with ARAMEX, just a few days ago, while receiving a shipment from AMAZON India. ARAMEX staff was very rude, insolent and to even though I raised a complaint to the very top management of ARAMEX, the action looked very complacent. I also witnessed (just now) the guy who unloaded this (Inverter) unit from the truck rear. He literally rolled out it on to the road from the truck, which was about 2 feet in height from the ground. I need URGENT action on this issue. Francis.1503 HRS) Following the above message, I was contacted by Shopclues and informed that I may place a returns claim, with the photographs of the outside carton as well as the damaged product. This was also done and Shopclues message of for the same is copied below, dated 14.01.2015 (Hello, Thank you for contacting ShopClues.com.This is to acknowledge your return request. Your request has been logged with ticket number 1838193, please use the same email for further communication.We are committed to provide you a satisfactory resolution. Our returns department is working on it and will take 3-4 working days to proceed further.We look forward to resolving your request as quickly as possible.Thank you for your patience.Team ShopClues.) Next message from Shopclues, received on 19.01.2015, copied below: Shopclues Support, Jan 19, 5:41 PM: Dear Ignatius, Thank you for shopping with ShopClues.com This is with reference to your query regarding return for order no. 32790997. We apologize for the inconvenience caused to you. We have forwarded your concern to merchant and once we will receive an update we will inform you. It usually takes 3-4 business days, however, due to non–availability of merchant it might take 1-2 days longer. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support TeamSurajShopClues.com Today is the 29th and till date I have not received any information regarding the status of this order. Is this what Shopclues CUSTOMER CARE is all about????? Francis. [protected]