[Resolved] ShopClues.com — Item not received despite repeated reminders | |||
I have ordered Samsung 40" LED TV vide order no. 49768271. The consignment was shipped from Delhi to Agra vide Safexpress docket no. 82121631. The docket no. is wrong as it is not showing on Safexpress website till date almost one week after the goods were dispatched. Till date TV has not been delivered. I have called helpline number 3 times and also sent reminders. If I don't get a response within 24 hours with the status I will advise my bank to hold the credit card payment. Distance from Delhi to Agra is just 180km and the merchant is based in Delhi. All previous orders have come within 3-4 days. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support May 19, 2015 Safexpress Customer Care's response We apologize for the inconvenience.Kindly provide your contact number to allow us to resolve your query asap. Thanks.
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 8 Comments | |||
Comments
my no is [protected]
This is highly unprofessional. You claim that the item was quality checked before dispatch. The TV has arrived in broken condition. Looking at the breakage and the intact packaging I am pretty sure that the merchant himself is responsible for sending damaged goods. I am putting a hold on the credit card right now.
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Why have you disapproved my pickup request after so many days?? This is really slow and unprofessional. The TV came in a wooden crate. No damage was there on the crate. If you look at the broken TV you will notice that the breakage is at the bezel. This part is always protected by the thermocol packing. So it was neither my fault or the logistics. This was the mistake of the merchant. He has sent the broken TV.
my order no 28664571 payment not credited my bank account
my order no 28664571 payment not credited my bank accountClueBucks
I had around 1500 as cluebucks in my account but they expired without my knowledge, they said that they have informed me over mail but truth is that they never told me about that...Did not receive product
I ordered two products[protected],[protected] on 15 oct 2014, but still waiting to receive . There is no communication or information from you. Kindly let me know when can I receive this order, It has been already 15 days .Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 12 4441 4888 (Customer Support)
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Terribly sorry for the experience you faced. Our team is working on this & will get back to you with updates on immediate basis.
Regards,
ShopClues Support!