[Resolved]  ShopClues.com — Manufacturing defect & no replacement

Address:Puri, Odisha

Dear sir, The shopclues is not providing me the original woodland leather wallet as I ve applied for replacement. I purchased a woodland leather wallet from shopclues & my order id is 16147865. But the product delivered to me is not the original woodland leather wallet.The quality of the leather too worst . So I applied for replacement & Shopclues arranged a pickup through bluedart courier. I ve sent that product to Clues Network (P) Limited Plot Number- 648, Bijwasan, New Delhi - 110061 The way bill no # [protected]. The product has already been delivered. But still there is no response from shopclues. I ve mailed them many times to provide me the new original woodland leather wallet but they are not responding & not providing me the original woodland leather wallet. The company is simply cheating & harassing the customers. Its my humble request to take proper action it & provide me the original woodland leather wallet. Pls do the need full & provide me the original woodland leather wallet with warranty card . The product should be properly inspected from quality aspects. Looking forward for your positive response. Regards Satyabrat Baral [protected]
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Customer,

We are very sorry for the experience you had. We are processing the refund of your order. Please expect the credit within 2 weeks in your bank account.


Regards,
ShopClues Support!

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ShopClues.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    26%
    Complaints
    6999
    Pending
    47
    Resolved
    1672
    ShopClues.com Phone
    +91 12 4441 4888 (Customer Support)
    +91 12 4466 9777 (Merchant Support)
    ShopClues.com Address
    Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
    View all ShopClues.com contact information