[Resolved]  ShopClues.com — no reply after sending defective products...more then 45 days over

Address:

Srinagar, Jammu and Kashmir

Sir I have purchased one advik speaker from shopclues.com.I ordered for the same last month around 26 Nov.I received the order approx after 10 days .as soon as, i received the order i checked it and found defective.Immediately, i called back to the sender, he told me that he can not do anything and i have to contact to shopclues.com. I told them my problem then he registered my problem.and assured in 48 hrs action will be taken. After 6-7 days I received an email saying we cannot collect parcel from your location so you parcel it to us. Then I parceled it to the address which they have mentioned in their email. I shared the parcel slip with them as they told me that they will refund it. Now after complete 3 weeks i have received my parcel back, as those people have not received it.I have given my phone number to them, but they have never bothered to contact me and they have not given me their number . sir my order no : 8878985 Sir please take necessary action against these fraud people who are unnecessarily troubling their customers and sir please help me to get my money refunded.i will be thankful to you.