ShopClues.com — Non delivery of products

This is my order no: 32892865. Ordered on :[protected] It's been more than a month since I had ordered the products on shopclues.com. But, still I haven't received the products. The date of delivery varies at the shipping partner India post and shop clues. Shop clues shows that the order got delivered on 27th of January sometimes and 6th February sometimes. India Post shows that order got delivered on 19th January. But, I haven't received the order on these dates. I had raised a complaint at India post 4 weeks back for the proof of delivery and even shop clues customer support told me that POD will be sent in a week time. But, its been more than 5 weeks now since they promised on that but, no proof is sent till now. I had complained on this issue many times, every time I complain customer support calls me and asks whether the product got delivered or not, I tell them no, they reply okay, and nothing fruitful happens later. I even wrote in the complaint that I will take this issue to consumer forum but, they are not at all bothered.