ShopClues.com — non payment of refund | |||
Hi team, i am facing some really serious issues with shopclues, i had ordered for a product (order is[protected] on 6th november and the same hasn't been delivered yet, i even checked with the courier people but as per them the shopclues team has taken back the courier from them instead of sending it to me, i have sent across many mails to them but they aren't responding to any . I have one more issue with shopclues, as i ordered for a product (order id[protected] on 16 nov and on receiving the same i found it to be damaged and hence requested for return/refund, they accepted the same but the money hasn't come back to my cr card yet though its has been a month. in both the above cases i have sent atleast 15-20 mails but haven't received any revert. Was this information helpful? | |||
 2 Comments | |||
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shopclues team i received a rpl at 3 pm today from your customer support and they are still giving me the same rpl that the money has been credited in my account, though i had provided my bank statement, i had even spoken to my bank twice but the money hasn't come yet ... if you people have refunded the money then share the transaction details along with a screenshot.
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Terribly sorry for the experience you faced. Our team is working on this & will get back to you with updates on immediate basis.
Regards,
ShopClues Support!