[Resolved] ShopClues.com — Not shipping the product | |||
I ordered this product during GOSF, It took them around 15 days to ship the item, when they finally did ship it, they sent it through the most unheard of, most ridiculous courier company they could have found. The product came to my city but was never attempted to be delivered. It was then sent back to shopclues. I called shopclues to reship it and the customer care person said they'll send it back once they receive it. But then I get an email from them saying that since the product was a deal, they can't ship it again! I honestly feel harassed by shopclues, they took almost 20 days, I was patient and waited for the product to arrive but all in vain! Let me also tell you that along with this item I had also bought 2 other items that were very ardently promoted by shopclues, but they cancelled it! I wasted my time and money and they cancelled the order! I want them to reship the item that has been returned to origin by the unprofessional courier company. Please arrange for it, I'll thankful. Order number is[protected]. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
Don't just apologize for your fault, do something about it. I have again sent an email to you, I have also raised a ticket. Please arrange for it to be reshipped as soon as possible, I don't want to drag this matter any further, but if the item is not shipped I am going to do everything I can to make sure you guys get to understand that you should not take your customers for fools.
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+91 12 4441 4888 (Customer Support)
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We sincerely apologize for the inconvenience caused to you. We request you to share the order details with us so that we can get this checked & revert. For other assistance, reach us at shopclues.com/help.
Regards,
ShopClues Support!