ShopClues.com — order no 39095037

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi, My order no 39095037 for a flexible mobile back cover on 22 feb 2015 was for a printed Rajasthani print. I received a 3d disco dancing boys cover, which is highly unsuitable for me . I contacted the customer support immediately and was assured that it would be exchanged and to upload images, which I did. I received an email from a Mr Supratim also. Today I see that the complaint has been closed without any intimation to me. The customer support person upon calling, told me that the item delivered is absolutely ok, hence the complaint is closed. There were 5 to 6 options of designs available and even if any other shown on the option list was sent to me I would make do . But a set of dancing boys..? This is indeed offloading a product design which is not selling onto unsuspecting customers and amounts to cheating and violating trust a customer places upon your website while shopping online. I wish you take up the matter and provide me with a decent looking cover or refund the amount in cash or shopclues points. please provide me an answer else for a small sum, I will lose trust on your website. Preeti jaimal [protected]