ShopClues.com — Order Related Issue

Address:

New Delhi, Delhi

This is regarding the order I have placed on Shop Clues on 17th of July. I have been informed my order has been shipped or dispatched on 18th of July 2015 via blue dart courier Company. However, I have assigned with wrong tracking id or number as a result I am not able to track my order. Tried calling them but they were not able to resolve my complain. =========================================================== Attached is the mail trail RE: [ShopClues.com] Re: Unable to track the shipment[protected] karan sharma 18:30PM To: ShopClues.com I have not heard anything related to my complain. Your customer service is pathetic. This is my last order from shop clues. I will strongly recommend not to order anything from shop clues. Your customer care executives are ill literate. They don'y even spoke in Hindi properly. I asked for the supervisor, they replied either he is busy or they don't have any supervisor. or in worst scenarios they disconnected my call. In one mail you agreed you provided me wrong tracking id and in another mail you asked me to track my order on courier website. Stop running this company or stop fooling around people. My request. Thanks for worst ever support Karan Sharma Date: Sat, 25 Jul 2015 12:48:39 +0000 From: [protected]@shopcluescom.zendesk.com To: karan.m.[protected]@hotmail.com Subject: [ShopClues.com] Re: Unable to track the shipment[protected] ##- Please type your reply above this line -## Customer Support, Jul 25, 6:18 PM: On behalf of customer, I am waiting for the product and it showing shipped, the tracking id which you have provide is invalid, either your delivered my product else refund my money as soon as possible. kindly do the needful. Regards Prakash bharti shop clues.com ShopClues Support, Jul 24, 1:19 PM: Dear Customer, Thank you for shopping with ShopClues.com. We regret for the inconvenience caused to you. Based on your query, we would like to inform you that your order is out for delivery to your shipping address and will be delivered to you within 24-48 hours. Please note, you may also track your order on courier website by using the tracking details which you have received against your order. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Amit ShopClues.com ShopClues Support, Jul 22, 3:37 PM: Dear Karan, Thank you for shopping with ShopClues.com. This is with reference to your query regarding order no. 61557113. We sincerely apologize for the inconvenience caused to you. We have forwarded your concern to the courier company. We are following up on your concern on high priority and we are trying our best to get the resolution as soon as possible. We will contact you by email or phone with a proper resolution shortly. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Kalpana ShopClues.com ShopClues Support, Jul 22, 9:59 AM: Dear Customer, Thank you for shopping with ShopClues.com. We sincerely apologize for the inconvenience caused to you. As your order is untraceable on the courier website, we have forwarded your concern to our courier partner and we are following up with them. Once we receive any information from them, we will update you with the same. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Amit ShopClues.com KaranSharma, Jul 21, 4:56 PM: I am not able to track this order. Kindly help me out. Cheers, ShopClues Support Team.