ShopClues.com — payment done but product not received

Address:Hooghly, West Bengal

I have ordered a Digital Display 200g Mini Pocket Weight Scale Measurement Weighing Machine (Code: 4449330) on the 23.08.2014 by prepaid system. The amount was already paid and Rs. 299/- has got already deducted from my account. Today (30.08.2014) at the afternoon I have received an email that my product has been delivered though I have not received anything yet. Either you do something about it or I have to move towards the Consumer Protection Forum.
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I had ordered one item (Grabito Watch) from the website shopclues.com on 1 Oct 2014 having order no. 21660207.
Then I received a mail from them saying that the product had been shipped via ecom express having tracking no.[protected]. When I tried tracking on ecom express it says invalid order no. Then I called the customer care of ecom express and they told me that no such product is received by them yet otherwise the order wont be shown invalid.
Now I tried calling shopclues again but they are not answering.
In conclusion, Shopclues claims that they shipped my product to ecom express and I will receive it on 10 or 11 Oct. And the ecom express people says that they have not received any such product.
Please help me in this regard.

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