Comments
Sir,
I was ordered a Home+car vacuum cleaner 800w on 14-12-14 order number 29869043, and it will dispatched on 22-12-14 via professional courier with tacking number RRK[protected].
They gave a commitment that it should be delivered to me between 31-12-14 and 2-1-15. After that i cant able to track professional courier with that tracking number, later it shows me the status of parcel on 1-1-15 Onwards. On 8th jan 2015 I track with the waybill number it shows me, the parcel delivered at MADURAI on 6-1-15 @ 8.00pm.
Then I raise a complaint to shopclues about this issue. Mr.Deepak sharma replied on 9th jan 2015,
" ShopClues Support, Jan 09 12:14 PM:
Dear Giridharana,
Thank you for shopping with ShopClues.com.
This is with reference to your query regarding order no. 29869043.
We sincerely apologize for the inconvenience caused to you. As your order is untraceable on the courier website, we have forwarded your concern to our courier partner and we are following up with them. As soon as we receive any information from them, we will update you with the same.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Deepak Sharma
ShopClues.com".
So i sent a reply with Professional courier report on 12th jan 2015. For that i get a reply from Mr. Amandeep singh,
"ShopClues Support, Jan 13 03:29 PM:
Dear Giridharana,
Thank you for shopping with ShopClues.com.
We sincerely apologize for the inconvenience caused to you. We have forwarded your concern to the courier company. We are following up on your concern on high priority and we are trying our best to get the resolution as soon as possible. We will contact you by email or phone with a proper resolution shortly.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Amandeep Singh
ShopClues.com".
In mean time we spoke with Madurai branch manager(The professional courier), He reply me this parcel booked from ROORKEE to Madurai not for Trichy. After that i put mails again and again they dont reply me. They create a report about this order, it is totally contradict. That is,
" Confirmed - Sun, 14 Dec
Processing - Thu, 18 Dec
Quality Check - Thu, 18 Dec
Dispatched - Mon, 12 Jan
Delivered - Fri, 23 Jan".
Till now i dont receive my product. Kindly verify and reply me.
Thank you.
note: I'm the regular shoper for shopclues. This is not my first order.
I was ordered a Home+car vacuum cleaner 800w on 14-12-14 order number 29869043, and it will dispatched on 22-12-14 via professional courier with tacking number RRK[protected].
They gave a commitment that it should be delivered to me between 31-12-14 and 2-1-15. After that i cant able to track professional courier with that tracking number, later it shows me the status of parcel on 1-1-15 Onwards. On 8th jan 2015 I track with the waybill number it shows me, the parcel delivered at MADURAI on 6-1-15 @ 8.00pm.
Then I raise a complaint to shopclues about this issue. Mr.Deepak sharma replied on 9th jan 2015,
" ShopClues Support, Jan 09 12:14 PM:
Dear Giridharana,
Thank you for shopping with ShopClues.com.
This is with reference to your query regarding order no. 29869043.
We sincerely apologize for the inconvenience caused to you. As your order is untraceable on the courier website, we have forwarded your concern to our courier partner and we are following up with them. As soon as we receive any information from them, we will update you with the same.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Deepak Sharma
ShopClues.com".
So i sent a reply with Professional courier report on 12th jan 2015. For that i get a reply from Mr. Amandeep singh,
"ShopClues Support, Jan 13 03:29 PM:
Dear Giridharana,
Thank you for shopping with ShopClues.com.
We sincerely apologize for the inconvenience caused to you. We have forwarded your concern to the courier company. We are following up on your concern on high priority and we are trying our best to get the resolution as soon as possible. We will contact you by email or phone with a proper resolution shortly.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Amandeep Singh
ShopClues.com".
In mean time we spoke with Madurai branch manager(The professional courier), He reply me this parcel booked from ROORKEE to Madurai not for Trichy. After that i put mails again and again they dont reply me. They create a report about this order, it is totally contradict. That is,
" Confirmed - Sun, 14 Dec
Processing - Thu, 18 Dec
Quality Check - Thu, 18 Dec
Dispatched - Mon, 12 Jan
Delivered - Fri, 23 Jan".
Till now i dont receive my product. Kindly verify and reply me.
Thank you.
note: I'm the regular shoper for shopclues. This is not my first order.
Sir,
I was ordered a home + car vacuum cleaner 800w on 14-12-14, and it will dispatched on 22-12-14 via professional courier with tacking number RRK[protected]. They gave a comittment that it should delivered to me between 31-12-14 and 2-1-15. After that I cant able to track professional courier with that tracking number, later it shows me the status of parcel on 1-1-15 Onwards. On 8th Jan 2015 I track with the waybill number it shows me, the parcel delivered at MADURAI on 6-1-15 @ 8.00pm. Immediately i raise a complaint to shopclues support. Mr. Deepak Sharma replied for that mail on 9-1-15 as follows
ShopClues Support, Jan 09 12:14 PM:
Dear Giridharana,
Thank you for shopping with ShopClues.com.
This is with reference to your query regarding order no. 29869043.
We sincerely apologize for the inconvenience caused to you. As your order is untraceable on the courier website, we have forwarded your concern to our courier partner and we are following up with them. As soon as we receive any information from them, we will update you with the same.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Deepak Sharma
ShopClues.com
Then i sent them the Professional Courier report on 12-1-15. For that Mr.Amandeep singh replied on 13-1-15 as follows
ShopClues Support, Jan 13 03:29 PM:
Dear Giridharana,
Thank you for shopping with ShopClues.com.
We sincerely apologize for the inconvenience caused to you. We have forwarded your concern to the courier company. We are following up on your concern on high priority and we are trying our best to get the resolution as soon as possible. We will contact you by email or phone with a proper resolution shortly.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Amandeep Singh
ShopClues.com
In mean time we spoke with The Professional Courier Madurai Manager, he check those details and reply me that, 'the parcel booked from ROORKEE to MADURAI'. So after that we put mails again and again to them nobody care for that. Till now i dont receive my parcel.
Note
For your information they create a report in their site, it is totally contradict. The details are as follows,
29869043 Order Order Date 14 Dec 2014, 01:59 PM
Confirmed Sun, 14 Dec
Processing Thu, 18 Dec
Quality Check Thu, 18 Dec
Dispatched Mon, 12 Jan
Delivered Fri, 23 Jan
I was ordered a home + car vacuum cleaner 800w on 14-12-14, and it will dispatched on 22-12-14 via professional courier with tacking number RRK[protected]. They gave a comittment that it should delivered to me between 31-12-14 and 2-1-15. After that I cant able to track professional courier with that tracking number, later it shows me the status of parcel on 1-1-15 Onwards. On 8th Jan 2015 I track with the waybill number it shows me, the parcel delivered at MADURAI on 6-1-15 @ 8.00pm. Immediately i raise a complaint to shopclues support. Mr. Deepak Sharma replied for that mail on 9-1-15 as follows
ShopClues Support, Jan 09 12:14 PM:
Dear Giridharana,
Thank you for shopping with ShopClues.com.
This is with reference to your query regarding order no. 29869043.
We sincerely apologize for the inconvenience caused to you. As your order is untraceable on the courier website, we have forwarded your concern to our courier partner and we are following up with them. As soon as we receive any information from them, we will update you with the same.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Deepak Sharma
ShopClues.com
Then i sent them the Professional Courier report on 12-1-15. For that Mr.Amandeep singh replied on 13-1-15 as follows
ShopClues Support, Jan 13 03:29 PM:
Dear Giridharana,
Thank you for shopping with ShopClues.com.
We sincerely apologize for the inconvenience caused to you. We have forwarded your concern to the courier company. We are following up on your concern on high priority and we are trying our best to get the resolution as soon as possible. We will contact you by email or phone with a proper resolution shortly.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Amandeep Singh
ShopClues.com
In mean time we spoke with The Professional Courier Madurai Manager, he check those details and reply me that, 'the parcel booked from ROORKEE to MADURAI'. So after that we put mails again and again to them nobody care for that. Till now i dont receive my parcel.
Note
For your information they create a report in their site, it is totally contradict. The details are as follows,
29869043 Order Order Date 14 Dec 2014, 01:59 PM
Confirmed Sun, 14 Dec
Processing Thu, 18 Dec
Quality Check Thu, 18 Dec
Dispatched Mon, 12 Jan
Delivered Fri, 23 Jan
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We sincerely apologize for the inconvenience caused. We are getting this checked with the courier partner & resolving it on priority. Be assured of receiving the plausible resolution from us asap.
Regards,
ShopClues Support!