[Resolved] ShopClues.com — Product is not good

ankurt74

from Kota, Rajasthan

Address:

Kota, Rajasthan

I have online purchase a watch for shop clues. Order Number: 53799953 Order date: 26 May 2015, 08:53 AM Return: 1474377 Return Request Date: 04 Jun 2015, 12:07 PM Action: Refund Status: Return Request Closed Luxury Men Watches Rs.2, 350 1 Authenticity I am not happy with the product quality. Scratches are visible in the dial . I have already submit a return request but no action is taken.

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Complaint marked as Resolved

I talk to coustemer care but no response. Shopclues Support, Jun 10, 1:44 PM: Dear Ankur, Thank you for shopping with ShopClues.com. This is with reference to your query regarding order no. 53799953. We apologize for the inconvenience caused to you. We have forwarded your concern to merchant and once we will receive an update, we will inform you. It usually takes 3-4 business days, however, due to non–availability of merchant it might take 1-2 days longer. For further assistance, kindly refer to www.shopclues.com/help. Best Regards, Customer Support Team Akhil ShopClues.com Customer Support, Jun 10, 11:09 AM: on behalf of customer i have placed an order for Luxury Men Watches however product is having scratches so i want to return/replace it. please do the needful asap. Regards, Preeti shopclues.com