[Resolved] ShopClues.com — product is not in stock refund process quikly process

abharamsanthosh

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

I Ordered two mobiles on this GOSF sales, at the time of ordering they have taken the order & next day I got the message as Pickup processing initiated but after 2 days I got the mail from shop clues as "We are unable to fulfill your order 29278801 & 29261359 as the product is not in stock with the merchant. We assure you that we have tried our best to source the product at the best price from other merchants. At this point, we are uncertain of its fulfillment and have therefore initiated the order cancellation process. If you have already paid for your order, we will update you on the refund process..

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Complaint marked as Resolved

Verified Support

Dec 16, 2014

Ms. Legal Page Writers Customer Care's response Dear Sir We have gone through your complaint. Please send us the details of handset Write us on : [protected]@filemycase.in We follow the following process to resolve your complaint: A. In the first step our legal team will write a complaint directly to the brand grievance team and ask them to reply quickly. B. In the next step we send an Intimation Letter Before Filing Consumer Complaint/Notice stating the details of your complaint along with the inconvenience caused to you. We ask them to respond to our Notice positively in 15 days else you shall be forced to go to consumer court. C. As a last option, we shall help you in approaching the consumer forum. We will draft the consumer complaint along with affidavit as per proper format. You just have to take printout, sign and get it attested and submit them in the Consumer court. We have resolved many complaints for several customers in the past. Please visit www.filemycase.in For more information you can call us on +91-[protected] Warm Regards, Mohit Popli