ShopClues.com — Product not delivered not cancelled no update of status

Address:

Bangalore, Karnataka

I ordered a product on 19th April 2015 and and till now i didn't receive the product (i.e 14/05/2015) Order id[protected]. They gave me tracking id as well on 21st April( Air Waybill No :[protected]. it was not showing any status. I called Shopclues more than 10 times i will be on hold more than 1 hour every time. I will get the same response that they are looking into it with high priority and they will update me in 2 days and will arrange a cal back. Till now i didn't get any cal back. I spent almost Rs 300 to just cal them. Even they lodged a ticket (ticket no-). shop clues opened a ticket- 2843054 I got really frustated with their customer service. They are just bluffing and cheating. I told them to cancel the product. They are saying they cannot cancel the product and even not able to deliver the product I spoke to their customer representatives. They will tell that they will give a cal back but they won't. when i call them back asking them to connect to person (srivastav, rachan yadav, Ahmed). They will tell that they are busy and tell us to cal back after 1 hour. If i cal them again after 1 hour they say that they are not available today. Please do needful