ShopClues.com — Product not delivered, not providing refund

Address:Gurgaon, Haryana
Website:www.shopclues.com

I am order Himachali Topi via Order No 56425585 from shopclues.com on 15 Jun, 2015. On 18th of June, 2015 product status shows as delivered. On 19th of Jun, I called customer support and they asked that they will look into it and wait for 2-3 day, it will be delivered to me. No ordered was received nor any courier person called me. On 24 Jun, I again called helpdesk and asked for the status. They informed me that product is delivered to you but I never received this product, On 29, Jun they closed my request and asked that they did not received any communication from myside, so closed this request. I again called on 13 July for status but they did not provide me response asked that they will follow up with logistics team. Same response on 19 July, 02 August, 2015. Till now I haven't received this product also shopclues is not processing refund. Nowdays, they even don't want to bother about customer product/money. Kindly look into this. Feel free to contact me incase any proof is required. I do have all the emails with me. Regards, Jitender Kumar +91-[protected]
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Received a fraud call from "[protected]" where person say he is from shopclues and want to process your refund.
So he said that I can provide my bank details to him and he will refund money along with compensation of 699 rupees.

Asked him for his authentication. He said his name is "udit mittal" and employee Id is "spq146960"
As I asked him that I will not provide him my card details then he asked me to opt for other option.
i.e, Go to ATM, choose transfer money and then enter voucher details for refund.
Voucher No: sbi0002582


This all happens with in five minute of posting this complaint.
So guys please be aware of such fraud call.

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    ShopClues.com Phone
    +91 12 4441 4888 (Customer Support)
    +91 12 4466 9777 (Merchant Support)
    ShopClues.com Address
    Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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