ShopClues.com — Product not yet delivered after 12 days

Address:	New Delhi, Delhi, 110045
Website:	shopclues.com

Dear Sir,

My name is Pradeep and I have unfortunately purchase one product from shopclues[protected] on 8th Nov
The estimated date of delivery is 16th Nov but till date I have not received it nor I have the information regarding the status. The product has already been dispatch on 13th Nov but I have not received it yet.
I don’t understand being a good name in ecommerce why you have sent it from one of the pathetic
Courier company. I tried to contact the courier but there number keep on ringing but there was no response. AFTER TRYING SEVERAL TIMES THEY FINALLY ATTEND MY CALL AND TOLD ME YOU NEED TO CONTACT ON OTHER NUMBER AS THEY ARE NOT HANDLING THE ECOMMERCE. THEN THEY PROVIDE ME THREE NUMBER AND LUCKILY ONE PERSON NAME NAKUL PICK UP MY PHONE AND TOLD ME TO CONTACT ON ANOTHER NUMBER OF BRANCH MANAGER. I DON’T UNDERSTAND IS THIS KIND OF SERVICE YOU ARE PROVIDING TO THE CUSTOMER. I EVEN PAYING FOR THE SHIPMENT AND YOU COURIER FROM THE WORST ON DOT COURIER SERVICE. IT WILL ALSO HAMPER YOUR IMAGE AND I ASSURE YOU I WILL NOT PURCHASE A SINGLE PRODUCT FROM YOUR WEBSITE IN FUTURE. I HAVE ALREADY REGISTER THE COMPLAINT WITH YOU BUT THERE WAS NO FOLLOW UP FROM YOUR END.
I LIKE ONE DESIGNER HELMET FROM YOUR WEBSITE AND YOU NEED TO DELIVER IT WELL BEFORE THE ESTIMATED DATE. YOU NEED TO PRIORTIZE THE PRODUCT AS HELMET IS ONE OF THE MOST IMPORTANT ITEM. I DON’T EXPECT SUCH A REDICULOUS SERVICE FROM SHOPCLUES. I AM ALSO FILING THE COMPLAINT IN CUSTOMER FORUM AGAINST IRRESPONSIBLE BEHAVIOUR AND CUSTOMER HARASSMENT.
I have spoke with shopclues as well but they told me to revert me back with the status. They are not even arranging the call back from there senior. Every time I call on there customer care all there supervioser are busy. I called them 5 times but I am not getting any response.