[Resolved]  ShopClues.com — provided the wrong size of the product

Address:

New Delhi, Delhi

BIG SIZE Magic Non Slip Sticky Mat Anti Slip Sliding Pad I have ordered this product on 03-Nov-2014 and after many followup with the Shopclues customer care call center, i have received the product on 20-Nov-2014 but with the small size 13cm by 8cm instead of 17cm by 11cm, in the shopclues website this it clearly mentioned the size as 17cm by 11cm. when i called the complained the shopclues customer care they told it will be replaced but till date (28-Nov-14) it is not done. There is no proper update is provided by the shopclues customer care. only diaglog " we will revert in 48hours" but that is not happening, i call for the more then 5 times but i receive the same dialog and i mention above. not only that i ordered 4 product in shopclues out of which 2 product has been cancelled by shopclues due to unavailability of the product. till date money is not refund and the order# is[protected]Car Auto Towing Tow Cable Rope Heavy Duty 3 Ton 3.5 Mtr (QTY:1)) &[protected]Anti Non Slip Car Dashboard Magic Mat Pad Black color 1 pc (QTY:1)) 1 product is provided as a wrong size and order# is[protected]BIG SIZE Magic Non Slip Sticky Mat Anti Slip Sliding Pad (QTY:1)) So please kindly take a action on the same.