ShopClues.com — received old used dead phone

Address:

Mumbai City, Maharashtra

I bought vox triple sim mobile and received it 16 july 2014. When i unbox the phone it was old used phone and instead of this the imei no. Of the box and phone was not matching. Then i maild to shopclues about this matter mentioning the deatil of the received product. They reply me to upload the photo of mobile and box. I did it. Then they said me to upload imei no. Of mobile and box. I did it . Then they said me this phone is still in warranty period so please visit service centre & if phone does not get start then collect dead on arrival certificate and send to us. Then i replyed them this is not new phone this is a used old phone & someone changed it from packing side itself. So there is no question of DOA Certificate. After that thy stopped reply to this matter. Then i called them they just give assurance that within 48 hour you will get conormation. But i didnt receive any. I again called but they did the same thing. This is countinue last from 25 july to the present time. I have been frusterated by calling & maillin them. Now i dont get any reply from them. I have waisted my so much time and money in this matter. So its better to shop offline.