ShopClues.com — Shopclues cheating customers by offering discount

Product is not in position to use

I purchased a product(SHIRT) from SHOPCLUES my order no: is 90181133
product look like someone already used. I tried to RETURN it back but they disabled the option.
This product given from "Punjab Traders".
This is the real cheating ...

Shopclues i[censored] have product availability then only show it on your website other wise dont waste time showing product in discount and after ordering you say product is not available & delay ...its complete waste of time ...i m never gonna use this website again its disgusting !!!...

Dear Nickey | Arati Singh | Vinay Saklani | Abhishek (L2) | Swati Vashistha | Amrit | Minakshi Yadav, aman, Prasun, Prasun
_._


You said you would send me TAX INVOICE - Till date you have not sent.

I have been asking to speak with a Responsible Senior Manager, and you people have not

given contact number for my informing grievances

Since you are not providing TAX Invoice, I want you to send your courier person to collect the broken AC.


Seems like I need to approach consumer court to get JUSTICE.


Yesterday from your office your staff said you would call me at 6 pm. No call from your end


I spoke for 4 hours to get a TAX INVOICE.check your call records. each time your staff put me on hold then they would cut the line. Nirala Gaur. put me on HOLD on Phone for 30 Minutes and then no answer. Make MOCKERY out of a customer who has paid Rs. 25, 000.


Then I spoke with


________________________________________
From: sam siny
To: ShopClues.com
Sent: Sunday, 1 May 2016 7:26 AM
Subject: ShopClues Request #6638382: How would you rate the support you received?

Dear Nickey, Abhishek, Swati


Nickey please call back with latest update


Since April 11th I am begging to you to take back your your broken product-AC that you had sent to me and refund my money
Till date you have not done so. Courier company Gati is asking 5 different document to accept package. Original invoice. form 18 f form 5 f. declaration. document from your side with TIN number. I have asked these details to you 11 times and till date you have not provided a single document.
Please Note. Till date you have not provided TAX INVOICE for this purchase, which I have been asking since April 11th 2016
you are all so lethargic and clueless in this matter, meanwhile my money Rs. 25000 is stuck with you and your are enjoying. You have received my payment and holding it for 30 days, and i have broken product which you refuse to take back. I was not told by anyone that I am responsible for returning the product if delivered broken or damaged condition. THIS PURE CHEATING CONSUMER. Refund my Money and take your sweet time on taking back your damaged product. why should I suffer for a damaged / broken product which I have no use.


I am fed up and planning on approaching CRDF consumer forum court to get HELP on this.

I feel that you are just prolonging this so you keep my MONEY and I get stuck your your broken AC

Here is my Final plea

* Please refund my money within 24 Hours
* Send a person and collect your damaged product


Totally FED up Customer With Regards

Siny Sam

________________________________________
From: ShopClues.com
To: Siny Sam
Sent: Saturday, 30 April 2016 6:52 PM
Subject: [ShopClues.com] Re: ShopClues Request #6638382: How would you rate the support you received?

##- Please type your reply above this line -##


________________________________________

ShopClues.Com, Apr 30, 6:52 PM:
Hi team,
customer said that is pickup is available to any other pin code from Kochi then please confirm me to which pin code the pickup is available. kindly revert.and customer want the invoice copy and the customer want the 18F form to send the product in our ware house because the gati surface want the 18 F form so please check it and resolve this issue
Regards,
Abhishek (L2)
Shopclues.com
Attachment(s)
order-details[protected]_12-[protected].pdf
________________________________________

ShopClues Support, Apr 28, 12:59 PM:
Dear Siny,
Greeting from ShopClues.com.
We request you to share the scanned copy or clear images of courier receipt for further correspondence. We appreciate your patience and understanding in this matter. We will refund the courier charges 2750 in the form of Clues Bucks.
Kindly find the invoice for your order attached with this e- mail.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Swati Vashistha
Customer Support Team
ShopClues.com
Attachment(s)
order-details[protected]_12-[protected].pdf
________________________________________

ShopClues Support, Apr 28, 9:14 AM:
Dear Customer,
Thank you for contacting ShopClues.com.
We sincerely apologize for the inconvenience caused.
Based on your request, we would like to inform you that we have forwarded your concern to our respective department. We request you to allow us some time to provide the resolution as soon as possible.
We appreciate your patience and understanding in this matter.
If you have any further concern or queries, feel free to contact our customer support team and we will be happy to assist you further.
Best Regards,
Amrit
Customer Support Team
ShopClues.com
________________________________________

Siny Sam, Apr 26, 8:03 PM:
This is a follow-up to your previous request #6638382 "Damaged/Tampered[protected]"
Dear Nickey
I received your mail on No reverse pick up from your company. The AC ( Air Conditioner ) returning to your office in New Delhi has to be arranged from my side. Can you once again check if any pick up is there from Cochin Kerala. I was shocked to see the amount Rs. 300 in maximum you would refund for returning AC to Clues Network (P) Limited, at New Delhi - 110061
Thereafter I tried calling you and got Sahil from your office online. He asked me to get a quote on courier charges and he would get it approved. I went to office of Gati to inquire the rates. The cost for sending the AC unit to New Delhi is Rs. 2750. Kindly approve this amount and revert back, so I can send the AC to you. This is taking too long. I have received the ac on Apr 11 and the same day I had reported the damage, and till date the same not collected and my money not refunded.
Also Please Note : I do not want any CLUESBUCK, or any other type of credit, ONLY Money back
Please keep in mind, I am returning this product because it was received in damaged condition. I could not use it. now I am put through a lot of trouble for returning the same. I need you to refund the total amount that I paid Rs. 24, 589 plus the courier charges of RS. 2750 = Total Rs. 27, 339
Please Note : Courier team is asking for following documents for them to accept the AC and to send through courier
1- Form 8 F Kerala Commercial taxes 2- Original Tax Invoice
Please reply back
Thanks...Sam
From: sam siny
To: ShopClues.com ; ShopClues.com
Sent: Friday, 15 April 2016 1:38 PM
Subject: [ShopClues.com] Re: Damaged/Tampered[protected]
Dear Team
I am most fed up with your service. This mail is further to my conversation with NIKKI RAJ. Sending 3 photos as requested. I received the AC on April 1th with damaged condition. I have informed on the same day and made more than 10 calls to your office for REFUND. Kindly send your team to collect the same and refund my money within 24 Hours.
With Regards
Siny Sam[protected]

----- Forwarded Message -----
From: ShopClues.com
To: Siny Sam
Sent: Tuesday, 26 April 20166:17 PM
Subject: NSS - courier chargingme more than Rs.[protected]


Cheers,
ShopClues Support Team.


[JPYLP8-3LLJ]


----- Forwarded Message -----
From: ShopClues.com
To: [protected]@yahoo.com
Sent: Tuesday, 26 April 2016 12:55 PM
Subject: Return Request for Order 89169136


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Hi Siny,

Greetings from Shopclues.com.

This is to notify that the return request for your order 89169136 has been accepted.

Here're your Order Details:

Order Date: 29 Mar 2016, 02:36 PM


Image Product Quantity Unit price Discount Subtotal
Voltas 1.5 Ton 3 Star 183 DYA/CYE/CY Split Air Conditioner White
Code: 88160037
Merch Ref: cac35 1 Rs.37, 620 Rs.13, 630 Rs.23, 990


Subtotal :
Rs.23, 990
Shipping Cost :
Rs.599
Total :
Rs.24, 589

Shipping Address:
Siny Sam
37 / 3075 D Azhakanthra Lane
Ponoth Road, Kaloor, Erankulam
Kochi, Kerala 682017
India


What happens NEXT?

- We are getting this checked and will share the timely communication on your registered contact details.
- Your purchase is 100% secure under Buyer Protection Rights.

You can also check MyAccount on ShopClues.com.

Need any help?

For further query, write to us at shopclues.com/support

Cheers,
Team ShopClues!


ShopClues Support, Apr 19, 12:07 PM:
Dear Siny,
Greetings from ShopClues.com.
We apologize for the inconvenience caused to you.
With reference to your order no. 89169136, we request you to fulfill the requirements as mentioned below and send it to us within 48 hours so that we may assist you accordingly.
1. Image of outer box with shipping label pasted and clearly visible.
2. Image of inner packaging and box.
3. Image of product clearly showing the damaged part / section.
Please note that your request will be forwarded further, once all of the above mentioned requirements are fulfilled.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Minakshi Yadav
Customer Support Team
ShopClues.com

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