[Resolved]  ShopClues.com — shopclues sent me dirty smelled item and refused to replace or refund

Address:

Navsari, Gujarat

my last complaint to shopclues:
why are you not helping me ?
even after reading my complaint?
the doormats emitting too dirty smell from it and quite wet hence even i have thrown it out in dustbin,
this is my request to you to provide me refund for this
my complaint::::
what is this ?
how can you send dirty item?
received door mats are quite wet and coming too bad smell from it!
i cant bear this item anymore please arrange pick up and take back this dirty doormats, and provide me refund please...

BUT STILL SHAMELESSLY THEY REFUSED TO HELP ME