[Resolved] ShopClues.com — Showing delivered my product But I have Not Rcvd.

Karuppasamy Eswaran

from Tenkasi, Tamil Nadu

Address:

Tirunelveli, Tamil Nadu

Hi Sir, I have ordered a hard disk for Rs 6, 568 on June 12 in Shop Clues website. They've provided me the following as shipment details Shipping information : This order is shipped via PROF-BLR. The tracking number for this shipment is BLR[protected]. To track this package goto http://www.tpcindia.com and enter the tracking number shown above. I have checked in the above tracking site, and called to the respective courier and they've told no booking status available for that order id. I've called and asked them about the order, they've said that I've received the order and marked the order status as delivered. I've told them no I've not received my order and asked them to check with the courier partner. After that they've acknowledged the tracking id is not valid, and promised me to provide a solution in another 7 working days. Whenever I called them they've replied like your problem will be solved in another 2/3/7 working days. Following are the complaint numbers given from ShopClues 3443746 3304804 Request Id : 56332667 Thanks & Regrads, Karuppasamy E

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Complaint marked as Resolved

Finally after so much complaint and calls they've delivered my product after one month. They said the problem is with the delivery team from their side.

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Comments

vatsaldave007

from Anand, Gujarat

Hi,
I had purchased Double Bedsheet With 2 Pillow Cover & 10 Face Towel & 6 Mat
- Bs13 (code#[protected] from Shopclues.com(order#[protected] on 19 Jun 2015.
It was shipped through Shree Maruti - PNP with (tracking
number#[protected] and it was supposed to be delivered to me on 23th jun
2015. But i haven’t received the product even after 20 days of shipment of
product. I have been continously calling shopclues as well as Shree Maruti
Courier for the delivery of product but i am not getting any positive
response from them. Shopclues.com syas your order will deleivered to you.
Even i had called shopclues to proof of delivery order and refund my money
if they are not able to deliver the product. But still i haven’t got any
response from them.My money invested for the product is stuck for more than
20 days with shopclues with no product delivered. Shopclues team don’t
even reply on mail if i ask anything on email.I would like to escalate the
matter to higher authority of Shopclues.com and Shree Maruti Courier both
for this. I am totally fed up with the service that shopclues and Shree
Maruti Courier have given to me. Hope i get justice through
consumerforum.
My contact details:
Mob: +91 [protected]
Email: [protected]@gmail.com
Thanks,
Vatsal Dave

Karuppasamy Eswaran

from Tenkasi, Tamil Nadu

I talked with
Aarthi on last friday? She told I will get back to you on monday. There
is no any call back (I know :) ). Then again I filed with the support
people she again filed a complaint. What is happening with shopclues. I
am really frustrated about this. Few mins back I had received a call
from Aarthi and again She will have to co-ordinate with delivery team. I
asked for Conf call with delivery team. She said it is not possible,
Transfer the call who has authority. She said no one. How can I believe
you guys? I have given three choices for tomorrow,

1. Proof of Delivery is given. I can go for consumer complaints.
2. Deliver again the product.
3. Credit back that 6.6K to my account.

Please get back to me with the choices. I have been waiting for this
nearly two months. I don't want to wait anymore. Hate Shopclues
overall!!! Especially Support. Please do check FlipKart, Amazon, Ebay
support etc., . I have chosen it wrongly.

ShopCLues Hater,
Karps.