[Resolved]  ShopClues.com — Unable to get my money back from shop clues

Address:Ahmedabad, Gujarat

Hello Sir/Madam, Below is our email conversation between me and shopclues Subject: Re: [ShopClues.com] Re: Re: Manufacturing Defect[protected] From: satvik_123 patel ([protected]@yahoo.com) To: support+[protected]@shopcluescom.zendesk.com; Date: Tuesday, August 26, 2014 2:05 PM still I didn't received the money and also I cant reopen my request. On Friday, August 22, 2014 3:48 PM, ShopClues.com wrote: ##- Please type your reply above this line -## Your request (#922095) has been solved. To reopen this request, reply to this email or click the link below: http://shopcluescom.zendesk.com/requests/922095 ShopClues Support, Aug 22 03:47 PM: Dear Mr Patel, Greetings from ShopClues.com. We apologize for the inconvenience. We would like to inform you that the refund for your order # 14778265 has already been initiated on 21st Aug, via NEFT to your provided account. We request you to kindly check the amount in your account for the same. For further assistance, kindly refer to www.shopclues.com/help We look forward to your shopping with us again! Best Regards, Customer Support Team Sonal Sinha ShopClues.com satvik patel, Aug 20 06:39 PM: Still I didn't received my money.now I will take strict action towards you . On Tuesday, August 19, 2014 8:56 PM, Satvik wrote: Sent from my iPhone satvik patel, Aug 19 09:00 PM: Sent from my iPhone satvik patel, Aug 19 03:19 PM: now I am forwarding this mail to consumer forum court. On Wednesday, August 13, 2014 5:36 PM, satvik_123 patel wrote: satvik patel, Aug 06 07:09 PM: satvik patel, Aug 18 07:39 PM: ##- Please type your reply above this line -## Account Holder Name: Satvik Devendrabhai Patel Account Number: [protected] Account Type: Savings Bank Name: HDFC Branch Address: GF PANCHARATNA PANCHAVATI CIRCLE C G ROAD AHMEDABAD AHMEDABAD 380006, GUJARAT, Con[protected] IFSC Code : HDFC0001567 Branch Code : 1567 On Wednesday, July 30, 2014 9:21 PM, satvik_123 patel wrote: [protected][protected]---- On Wed, 7/30/14, ShopClues.com wrote: Subject: [ShopClues.com] Re: Re: Manufacturing Defect[protected] To: "satvik patel" Date: Wednesday, July 30, 2014, 12:58 AM ##- Please type your reply above this line -## Account Holder Name: Satvik Devendrabhai Patel Account Number: [protected] Account Type: Savings Bank Name: HDFC Branch Address: GF PANCHARATNA PANCHAVATI CIRCLE C G ROAD AHMEDABAD AHMEDABAD 380006, GUJARAT, Con[protected] IFSC Code : HDFC0001567 Branch Code : 1567 Your request (#922095) has been solved. To reopen this request, reply to this email or click the link below: http://shopcluescom.zendesk.com/requests/922095 ShopClues Support, Jul 30 10:28 AM: Dear Satvik, Thank you for shopping with ShopClues.com. This is with reference to your refund request against order #14778265. Kindly share details as below to process your refund at the earliest. Account Holder Name: Account Number: Account Type: Bank Name: Branch Address: IFSC Code (as per the cheque book): Your refund request would be initiated as soon as we get the above details and it will reflect in your account in 6-7 working days. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Atul Rawat ShopClues.com s::s ShopClues Support, Jul 29 10:56 AM: Dear Satvik, Thank you for shopping at ShopClues.com. We regret for the delay in resolving your concern. Kindly be informed that we have received the product back. Your concern regarding refund has been forwarded to our concerned team and we will try our best to get you a resolution on priority. However, sometimes our response may get delayed due to the nature of the issue. We make you assure that soon we will get back to you regarding the same. We appreciate your patience and understanding in this matter. If you have any further queries, feel free to contact our customer support team. Here is another useful link to get further answers to your questions: http://www.shopclues.com/return-or-replacement.html For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Dharam Sharma ShopClues.com satvik patel, Jul 17 08:40 PM: Sent from my iPhone On Jul 16, 2014, at 12:40, Satvik wrote: I Am putting this case in consumer court as I am not proper feedback for this order consider this as warning . Sent from my iPhone On Jul 8, 2014, at 13:02, "ShopClues.com" wrote: satvik patel, Jul 16 12:40 PM: I Am putting this case in consumer court as I am not proper feedback for this order consider this as warning . Sent from my iPhone ShopClues Support, Jul 08 01:01 PM: Dear Satvik, Greetings from ShopClues.com. We regret for the delay in resolving your concern. As per update on your order, we are yet to receive the product. We have instructed our logistic team to arrange the delivery of the return parcel on priority basis. As soon as we receive the product back in our warehouse, we will be able to proceed further for refund/replacement. You are always a valued customer to us and we are looking forward to serve you better. If you have any further concern or queries, please feel free to contact our customer support team and we will be happy to assist you further. Best Regards, Customer Support Team Wasim Khan ShopClues.com Inbound, Jul 05 04:34 PM: on customer behalf :- reverse pick up has been done for my order on 28th june but still i did not get any update from your side regarding replacement or refund, kindly confirm that returned product has been received or not and provide me proper resolution as soon as possible. (Manoj Kumar) Cheers, ShopClues Support Team. Message-Id:EHM2J55Z_53d87b692e54_55dd3fea32cb332c5549435_sprut satvik patel, Aug 13 05:39 PM: satvik patel, Aug 06 07:09 PM: ShopClues Support, Aug 07 01:02 PM: Dear Mr. Patel, Thank you for shopping with ShopClues.com. With reference to your order no. 14778265, we have forwarded your bank details to our accounts team for processing the refund. The amount will be credited into your provided account within a week. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Sonal Sinha ShopClues.com s::s satvik patel, Aug 06 07:09 PM: ##- Please type your reply above this line -## Account Holder Name: Satvik Devendrabhai Patel Account Number: [protected] Account Type: Savings Bank Name: HDFC Branch Address: GF PANCHARATNA PANCHAVATI CIRCLE C G ROAD AHMEDABAD AHMEDABAD 380006, GUJARAT, Con[protected] IFSC Code : HDFC0001567 Branch Code : 1567 On Wednesday, July 30, 2014 9:21 PM, satvik_123 patel wrote: [protected][protected]---- On Wed, 7/30/14, ShopClues.com wrote: Subject: [ShopClues.com] Re: Re: Manufacturing Defect[protected] To: "satvik patel" Date: Wednesday, July 30, 2014, 12:58 AM ##- Please type your reply above this line -## Account Holder Name: Satvik Devendrabhai Patel Account Number: [protected] Account Type: Savings Bank Name: HDFC Branch Address: GF PANCHARATNA PANCHAVATI CIRCLE C G ROAD AHMEDABAD AHMEDABAD 380006, GUJARAT, Con[protected] IFSC Code : HDFC0001567 Branch Code : 1567 Your request (#922095) has been solved. To reopen this request, reply to this email or click the link below: http://shopcluescom.zendesk.com/requests/922095 ShopClues Support, Jul 30 10:28 AM: Dear Satvik, Thank you for shopping with ShopClues.com. This is with reference to your refund request against order #14778265. Kindly share details as below to process your refund at the earliest. Account Holder Name: Account Number: Account Type: Bank Name: Branch Address: IFSC Code (as per the cheque book): Your refund request would be initiated as soon as we get the above details and it will reflect in your account in 6-7 working days. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Atul Rawat ShopClues.com s::s ShopClues Support, Jul 29 10:56 AM: Dear Satvik, Thank you for shopping at ShopClues.com. We regret for the delay in resolving your concern. Kindly be informed that we have received the product back. Your concern regarding refund has been forwarded to our concerned team and we will try our best to get you a resolution on priority. However, sometimes our response may get delayed due to the nature of the issue. We make you assure that soon we will get back to you regarding the same. We appreciate your patience and understanding in this matter. If you have any further queries, feel free to contact our customer support team. Here is another useful link to get further answers to your questions: http://www.shopclues.com/return-or-replacement.html For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Dharam Sharma ShopClues.com satvik patel, Jul 17 08:40 PM: Sent from my iPhone On Jul 16, 2014, at 12:40, Satvik wrote: I Am putting this case in consumer court as I am not proper feedback for this order consider this as warning . Sent from my iPhone On Jul 8, 2014, at 13:02, "ShopClues.com" wrote: satvik patel, Jul 16 12:40 PM: I Am putting this case in consumer court as I am not proper feedback for this order consider this as warning . Sent from my iPhone ShopClues Support, Jul 08 01:01 PM: Dear Satvik, Greetings from ShopClues.com. We regret for the delay in resolving your concern. As per update on your order, we are yet to receive the product. We have instructed our logistic team to arrange the delivery of the return parcel on priority basis. As soon as we receive the product back in our warehouse, we will be able to proceed further for refund/replacement. You are always a valued customer to us and we are looking forward to serve you better. If you have any further concern or queries, please feel free to contact our customer support team and we will be happy to assist you further. Best Regards, Customer Support Team Wasim Khan ShopClues.com Inbound, Jul 05 04:34 PM: on customer behalf :- reverse pick up has been done for my order on 28th june but still i did not get any update from your side regarding replacement or refund, kindly confirm that returned product has been received or not and provide me proper resolution as soon as possible. (Manoj Kumar) Cheers, ShopClues Support Team. Message-Id:EHM2J55Z_53d87b692e54_55dd3fea32cb332c5549435_sprut satvik patel, Jul 30 09:21 PM: [protected][protected]---- On Wed, 7/30/14, ShopClues.com wrote: Subject: [ShopClues.com] Re: Re: Manufacturing Defect[protected] To: "satvik patel" Date: Wednesday, July 30, 2014, 12:58 AM ShopClues Support, Jul 30 10:28 AM: Dear Satvik, Thank you for shopping with ShopClues.com. This is with reference to your refund request against order #14778265. Kindly share details as below to process your refund at the earliest. Account Holder Name: Account Number: Account Type: Bank Name: Branch Address: IFSC Code (as per the cheque book): Your refund request would be initiated as soon as we get the above details and it will reflect in your account in 6-7 working days. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Atul Rawat ShopClues.com s::s ShopClues Support, Jul 29 10:56 AM: Dear Satvik, Thank you for shopping at ShopClues.com. We regret for the delay in resolving your concern. Kindly be informed that we have received the product back. Your concern regarding refund has been forwarded to our concerned team and we will try our best to get you a resolution on priority. However, sometimes our response may get delayed due to the nature of the issue. We make you assure that soon we will get back to you regarding the same. We appreciate your patience and understanding in this matter. If you have any further queries, feel free to contact our customer support team. Here is another useful link to get further answers to your questions: http://www.shopclues.com/return-or-replacement.html For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Dharam Sharma ShopClues.com satvik patel, Jul 17 08:40 PM: Sent from my iPhone On Jul 16, 2014, at 12:40, Satvik wrote: I Am putting this case in consumer court as I am not proper feedback for this order consider this as warning . Sent from my iPhone On Jul 8, 2014, at 13:02, "ShopClues.com" wrote: satvik patel, Jul 16 12:40 PM: I Am putting this case in consumer court as I am not proper feedback for this order consider this as warning . Sent from my iPhone ShopClues Support, Jul 08 01:01 PM: Dear Satvik, Greetings from ShopClues.com. We regret for the delay in resolving your concern. As per update on your order, we are yet to receive the product. We have instructed our logistic team to arrange the delivery of the return parcel on priority basis. As soon as we receive the product back in our warehouse, we will be able to proceed further for refund/replacement. You are always a valued customer to us and we are looking forward to serve you better. If you have any further concern or queries, please feel free to contact our customer support team and we will be happy to assist you further. Best Regards, Customer Support Team Wasim Khan ShopClues.com ShopClues Support, Jul 05 04:34 PM: on customer behalf :- reverse pick up has been done for my order on 28th june but still i did not get any update from your side regarding replacement or refund, kindly confirm that returned product has been received or not and provide me proper resolution as soon as possible. (Manoj Kumar) Cheers, ShopClues Support Team. Message-Id:EHM2J55Z_53f718d8c0ada_19583f8abaab[protected]_sprut
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Satvik,

We sincerely apologize for the inconvenience caused. As per our records, the refund is already processed from our end. We are arranging the Refund Reference No. (RRN) from the Payment Gateway to assist you in contacting your bank. Do check your registered mail for the same.


Regards,
ShopClues Support!
We have ordered a trimmer and returned it back too but I have requested to add the money in the clues bucks account but till now also its not there??????...

It is going to be 1 month !!!...😒😒😒😒😒😒😒😩😩😩😩😩😩

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