ShopClues.com — Unauthentic product sent, request for return, but package was never picked up and money not refunded yet

Address:

Kolkata, West Bengal

Order No : 42386901 Return Request No : 1088907 Order date : 16 Mar 2015 Return Request Date : 23 Mar 2015 I purchased a Original Nokia BL-4J battery from shopclues.com but the product wasvery far from original NOKIA product. Currently I am using the original one, so I can see the difference. Even the company packaging is fake. The battery is of 1200 mAh, same printed in the battery, but the packet says 1020 mAh. I have highlighted in the attached pic. I called customer care 5/6 times, each time they said they will resolve this by 48 hours, but the package was never picked up and the money was not refunded. every time they say the status they got from the courier is "The shipment was not ready", But I packed it as per their instruction on 23 rd march, 2015 and the package is still at my home in the same condition. Please help me to get the money refunded.