ShopClues.com — Wrong and Damage Product Delivered

Address:

Chandigarh, Chandigarh

Dear Sir/Madam I had ordered Mi Power Bank 10400 Mah vide Order No 58854153 issued by the Shopcles. I got the product on[protected], but when i opened the envelope of the product I found that the product was damaged and in bad condition. The second thing the product was not that I have ordered. I made call to customer care to solve the problem. They told me to solve the problem as soon as possible vide complaint No- 1654179, but after some time I got a mail responsing to my complaint that " Merchant rejected the return". I again called customer care to know about that Message but they showed irresponsibility to solve this problem. They told me that It is upto the Merchant that He replace the product or not. Dear Sir/Madam I had bought this product from Shopclues not from any Merchant, so it is their responsibility to solve the problem. I don't what is going on between the Merchant and the Shopclues, but I think Shopclues is not good for shoping, even I can it's shopping experience is horrible. Here Money is not a big issue, but it is most worriable thing how the companies are playing with the rights of Customers. At the time of promotion they made a lots of commitments, but after that they harash Customers. Dear Sir/Madam on the behalf of the every online customer I request you to solve the above said problem to avoid incovenience caused to customers.