ShopClues.com — wrong item received without bill and warranty card.....no proper response since 4 month of purchasing the item

Address:

Ranchi, Jharkhand

Hello Grievance officer, This is Mohit Sharma purchased Morning walker from Shopclues.com on dated 25 Aug 2013 with order no #6225349 . I have ordered a digital morning walker with one year warranty but they sent me the analog morning walker without bill and without warranty. When I asked to the merchant then he refused to return and said that he has not sent any bill with this item so I cannot do anything against him. After that I complaint to the shopclues.com support they took some time and give a permission to return the product. And they will return only 300 bucks in the form of shopclues bucks but the product was bulky which is having courier charge is around 1200 Rs. I was continuously talking with shopclues supervisor (Little Paul). He has promised me that he will refund my amount but it was fake and he blamed me that one courier boy come to me and I refused him for pick up, In real there was no such person met with me (As I want to resolve this issue as soon as possible so why I will refuse to any one). After that he never talked with me and they started one new policy that I cannot call supervisor directly through the customer care (note that I was talking to the supervisor through the customer extension and now they refusing to transfer the call to his supervisor ). This was totally frustrating and I was not able the concentrate on my study due to this. On 8th oct 2013 one call came to me that If I want any compensation and she said that she will call me within one hour and till now she never called me back, on 13 nov 2013, I called again to the customer support the he promised me that his supervisor will call me before 6PM but no one call me and again (I have recorded the call for the showing that how they are harassing me) (Next day 14 November 2013) I call to customer support he cut the call, again I called (customer support name Vaibhav ) but there was no conclusion. Eelier they were saying that Ranchi is in their serviceable area and after some time they said and changed the statement that Ranchi is in not in their serviceable area for return pick up. So I am totally disturbed and frustrating with this service as there is no solution till now after 4 months. So this is my last mail to you and requesting you if you could help me within one week then it’s ok today is 14/11/2013 and finish this issue before 25/11/.2013. Otherwise I have to move to the consumer forum. I hope you will help me in this issue. Thanks Mohit Sharma