[Resolved]  Shopmantra Epay — Credit card swipe

Address:Kollam, Kerala, 600045
Website:Shop mantra epay

I have sbi credit card, i received a call from this mob no. ([protected]) verification department at sbi on jun 27 2016 he (Executive) told me that sbi bank will issue a new master micro chip card on behalf of my existing credit card. So first bank debit the charge of rs.-9000 (Same is already been debited) but he assured that it will be adjusted through reward points and the same amount will be credited to my account before generating my bill. I was hesitating to provide otp but somehow i given otp. Immediately my account got debited with rs.9000. I immediately realized somthing fraud happened and i reacted quickly to reach sbi. I given the whole scene to them and got my card blocked. The transaction is yet to be claimed by the merchant. They sbi told me that i would raise complaint when the transaction is caimed for settlement. I wonder how they (Frauds) get my details. Please guide me what should i do further?
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Aug 8, 2021
Complaint marked as Resolved 
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Dear Customer,


We would love to get in touch with you and address the issue, request you to please mail us your issue and contact or card details at [protected]@sbicard.com mentioning reference number 010112 in your mail to enable us to address your concern on priority.

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    Keralapuram
    Kerala
    India
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