[Resolved]  Shopping. Indiatimes.com — Did not get my refund

Address:

Pune, Maharashtra

I had ordered a product name lotus herbals orange&peel &alpine salt + lotus herbals safe sun absolute anti tan scrub, quantity is two on 3rd of oct but the product I received is lotus shampoo.I asked the customer care to exchange my product with the one I ordered.a person from the site had come on 25th of oct and take away the delivery and gave us the pick up sheet/receipt and he told us that we will get our product in next 7 days but after 7 days we didnt receive any products.So I called them again for the enquiry of my delivery then he said that they dont have that product so they will refund me my money within 7 days.But again after 7 days I didnt get any transaction in my account so i again enquired to them about the refund on 18th of nov then again he said the same thing.Now on 12th of dec when I am calling the customer care about my refund he told me that he refunded the amount on 19th of oct bt till now I didnt get any money.