Siemens — faulty Fridge

Address:

Ernakulam, Kerala

Dear Siemens, The fridge that we have taken for our flat is not in a working condition. It's installation was done by Siemens engineer Mr.Prajith on may 21st a day prior to our house warming. On may 22nd the fridge functioned in the morning, but by 5pm I noticed the reduced cooling in my fridge. Thinking it could be the children opening n closing the fridge I had let the fridge set for an hour. The children had complaint that the ice candy they made wasn't getting frozen despite over a 3 hour wait. Even the kids found it funny how a fridge couldn't meet their little requirement. Things grew worse as i noticed the food i had kept starting producing a foul smell and hence all the party food was spoilt causing a lot of inconvenience on a very important triple celebration day. Within no time the freezer too failed, followed by malfunction in the dispenser. I had over 20 guests that night and I was embarrassed I couldn't provide them ice or cold water. After great difficulty I had moved all my food to my house 20 minutes a drive through the city. I had to pick things driving in and out of the city thanks to the fridge. I had to borrow space from my neighbour for my quick needs causing an unnecessary inconvenience for them too. After reporting to siemens, the engineer was sent over next day for checking the fridge. After resetting the fridge I was proposed a positive outcome. Within 1 hour of resetting by the engineer I switched on my fridge and 12 hours post leaving the fridge to re cool and function, I found the fridge working fine. But yet again on may 29th, 2 days after the "brand new" fridge being fixed I am going through the same problem. The ice failed at the beginning I reported it to Mr.Anish and the engineer Mr.Prajith. Immediately followed by the dilute of cooling in the fridge. The freezer seems to act like a fridge, with a cooling temperature of 2 or 3 degrees Celsius. Mr.Kenneth, our interior designer had also requested the problem be fixed. My husband has had a word with Mr.Vinod Nair. I haven't received any followup and solution, leaving me clueless on how to solve my fridge problems. During purchase discussions I had mentioned clearly about how important the fridge with an option of ice and water dispenser is for me. I regret having cancelled the order of my Samsung fridge much to the confidence of the Siemens. I am very disappointed that the appliance failed to meet my minimum requirements. It is quite improbable a situation like this happen to a Big brand like Siemens. I appreciate ur speedy response and willingness to help. But i want to return the product as I am through with its troubles. The fridge is a 100% fail and I am very unsatisfied with it. I don't want to have technicians walk in n out examining it like a laboratory test machine. Looking forward to Siemens team solving my problem. I don't deserve this nonsense and my valuable money and time being wasted. Regards Rekha Roy Cochin Sent from Samsung Mobile Sent from Samsung Mobile