[Resolved] Siemens Home India — Siemens dishwasher repair

Rajalm

from Bengaluru, Karnataka

Address:

560045

My dishwasher stopped working and I registered complaint with Siemens on 30th May 2016, reference [protected]. Their engineer visited and said parts have to come from abroad. Finally after many calls, they came and installed the very expensive parts only on 17th August (those who are thinking of buying from Siemens, please note the lead time for spares - they apparently do not stock anything in India!).
Within three days the front door of the dishwasher came apart, the service engineer obviously did not correctly re- assemble the machine after replacing the parts. As it was on the weekend, I waited till Monday 22nd August, and have called them every day since then (today is Friday 26th August), only to receive the same answer - very sorry for inconvenience, we will ask our service people to call you. Nothing happens thereafter, and one cannot blame their call centre, it is just indifference from their service team.

Am hoping this complaint would be seen by someone in Siemens who has interest in their reputation for servicing home appliances - right now I have to advise any buyer not to buy Siemens equipment, you will regret it later whenever service is needed.

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May 9, 2017

Complaint marked as Resolved

Siemens Home India customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2016

Siemens Home India Customer Care's response Dear Rajalm,
Apologies for the inconvenience caused. Thank you for sharing the reference number, our representative will contact you shortly.
Thank you.
Siemens Home Appliances Team

Sep 03, 2016

Updated by Rajalm Thank you for your response - someone who said he was head for Karnataka did call, and apologised and said someone from service team will contact you very shortly.

Nothing happened, so after a few days, I called him. He repeated his assurance, but till now no one from service team has called.

When Karnataka Head of Siemens cannot get anyone from his service team to make a phone call, what hope can a consumer client have of getting anywhere?

Verified Support

Sep 07, 2016

Siemens Home India Customer Care's response Dear Rajalm,

We are sorry to hear about your experience. Please be assured that the issue is being looked into and we will ensure a solution at the earliest.

With Regards,
Siemens Home Appliances Team

Sep 22, 2016

Updated by Rajalm Would advise that finally the dishwasher has been repaired and is working now. It took from 30th May 2016 till 20th September 2016 (from complaint date till final resolvement). Siemens really should look at their policy of not stocking spares in India, particularly for their high end models. I think that as my dishwasher is at the top end of their dishwasher offerings in India, they do not stock spares here, and to get spare parts they don not fly them in but wait for next container load coming by sea, resulting in customer waiting for 3 months or more.

Today my top end Siemens fridge has packed up. Let me see how long it takes to fix. One cannot manage without a fridge in India, so 3 month wait means one will have to buy a new fridge...

Oct 05, 2016

Updated by Rajalm Complaint[protected] dtd 21st September was filed for fridge not working. Siemens technician visited on 23rd, said parts are needed from Mumbai, he finally came back on October 3rd with the parts, tried out two different parts and concluded these are not the problem. He said the compressor gas level is low and so another technician would top it up. Today on 5th October the technician arrived, checked the fridge, now says the compressor is working ''weakly'', it is not a gas top up issue. Now someone else in Siemens will look into the problem.

Doing without a fridge for two weeks is not practical in India, so I had to buy another fridge (not Siemens, of course).

No idea when the fridge, which is a high end model from Siemens, will finally be repaired.

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Comments

suba manju

from Delhi, Delhi

An Irresponsible and idiotic response from the customer care

none of them visited my house even after giving complaint for 3 times from 17th aug onwards now its 24th aug still the machine is not repaired and they r giving a stupid reply that we have to wait for 2 more days

dont buy siemens product service is very poor

Siemens Home India Customer Care's response, Sep 14, 2016

Verified Support

Dear Sir,

We regret the inconvenience caused. Please share your contact and location details here so that the team can look into it on immediate basis.

With Regards,
Siemens Home Appliances Team