[Resolved]  Siemens Washing Machine — No service person coming even after 48 hours despite numerous calls

Address:

Pune, Maharashtra

Our Siemens washing machine IQ700 broke down with an F57 error and even the door could not be opened. The clothes are sitting in it. We called the service centre on 28/8/14 at 1.30 pm, explained the situation. Were told that the standard time was to send someone within 48 hours, but will someone on urgent basis and the call centre 'escalated' the complaint. Today it is more than 48 hours, we have made numerous calls to their service centre and every time the same promise that someone will come, but nobody has turned up as yet. We sent E-mails to them, with cc to the global siemens address. Only automated replies come from the global centre, and not even that from the local Indian address - but no person replies or does anything. When asked to speak to a senior person twice, both occassions there is a same standard reply that they are on other calls and they will call back in 2 hours - but no one ever calls back. Seeing below in this forum, I realise that I am one of numerous dissatisfied Siemens customers. Just regretting why at all I went for a Siemens product. I had thought that Siemens was a very good and reputed company; associated with Bosch; German company etc. etc. - but now I realise that just an international repute is of no use when it comes to India. Indian Managers can ruin any company of whatever repute.