Sikkim Manipal University — Degree certificate not received

Address:	Udupi, Karnataka, 576104
Website:	smude.edu.in

I have not received my degree certificate yet. i had approached to university as well as learning center. but they are not taking the responsibility. i am in problem due to this. my roll no is [protected]. university told that the degree is dispatched last year june 2015 to study centre and now the university has removed all the study center. hence, no appropriate response.
Please help.