Siti Cable — Unwillingness to repair or resolve an issue

Address:	Kolkata, West Bengal, 700104
Website:	www.siticable.com/CustomerCare.aspx

Hi,
This complaint is against citi cable. My father mr chirananda dhali is an elderly gentleman & a widower who is the only one to watch tv. However everyday from around 5.30 pm the line goes dead (No signal) & on contacting the local cable operator he says directly that there is nothing he will be able to do. Hence on contacting their customer care on[protected] they directly told us that there is nothing they can also do & that is the service we will receive. So on saying that in that case we would be switching service providers they started quarreling & also abusing verbally even though that was a customer care. This shows the un professionalism of a company which is unwilling to either resolve the issue or provide the service for which they are being paid for. Looking forward to your co operation in this regards & expecting help in resolving this issue.

Warm regards,
Sambid dhali