[Resolved] Skoda — Bad service for skoda rapid | |||
I own a skoda rapid car( purchase date 25/09/2014). First service was on November 2015. On 16th January 2016 it faces some problem with air conditioner and after sometime it got breakdown and with the help of service battery the problem of breakdown got solved...next day morning the same happens then also from workshop someone came with service battery and solved it. I reported skoda marikkar office and insisted upon them for checking the vehicle as I want to go for long trip on 22nd January. On 17th January someone from skoda service came and took the vehicle (complaint was regarding battery and air conditioner). On 18th January evening I called the service consultant Mr. Lijo and he reported the problem is due to battery and they will replace it. till 20th evening they repeated the same thing and on 22nd morning when I asked for vehicle they told me there was no problem for battery and can take my vehicle back but I insisted upon replacement and atlast they changed it. I took the vehicle back and went for long drive then also air conditioner problem persists and reported and gave the vehicle back on 25th February. But till today(3/3/2016) they didnt find the problem and they are lagging the service saying they have to get the consent from skoda for part change since the vehicle is under warranty. I fed up in calling them every day for the vehicle. Was this information helpful? | |||
Oct 7, 2016 Complaint marked as Resolved Skoda India customer support has been notified about the posted complaint. Verified Support Mar 04, 2016 Skoda India Customer Care's response Dear Sir, kindly share your car registration number and contact details. Accordingly we will have our service representatives will connect with you. Regards, SKODA India.
Verified Support Sep 06, 2016 Skoda India Customer Care's response Dear Customer, We understand that your concern has been resolved to your satisfaction. Please get in touch with us on our Toll free Helpline No.[protected] or write to ŠKODA customer care at [protected]@skoda-auto.co.in for any further assistance. Regards, Skoda Auto India | |||
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