[Resolved]  Skoda — Free service fraud

Address:

New Delhi, Delhi, 110092

When I bought skoda rapid car I was given information that I will be given free service and 5 year parts guarantee but there false claims do not end.When I sent them my car in the first year they said the amount of kms have not reached the limit before we can service your car and said that you need to complete 15000kms before we service your car, so I said okay I will send it when it will reach 15000kms, now when I was booking for the free service the lady on customer care said that you free service is exhausted due to non delivery of the car in the desired time, I was amused to hear that they have been hiding this until now and then I registered a complaint with them which has not been resolved uptill now.I was waiting for there answer from the past three months untill my car stopped in a parking lot where I thought using the road assistance which they have been claiming might come handy, the technician was on time and said the fuel pump is faulty and they need to tow it to the nearest service center which I agreed and now after one day the service center has replied that your fuel pump is faulty and due to not following proper service your guarantee has been rejected.This is totally fraud as they do not give proper information and want to snatch money from customers by giving false information. I have a very bad experience untill now and want to take action against these authorities.