[Resolved]  Skoda — Gurudev motors are downright in spoiling skodas remuneration!! Beware skoda!!

Address:

Chennai, Tamil Nadu, 600118

I, Suresh, am hailing from Chennai. I own a Skoda Octavia Reg. No.TN 01 AB 5000. Last November 6th I had taken my car to gurudev motors (Arumbakkam Br.) for some specific jobs to be attended.They made it a half day affair by saying that they had to check upon the availability of the specified spares & give an appointment. Well, i recieved an appoinment on 12th..saying that the required spares are ready ..i took the vehicle there that day itself and those people there promised me to give a quotation the very next day..After that episode there was absolutely no response from them so I started calling them for updates ..which they said that they are inspecting the car and that a detailed quotation will reach me in say 24hrs., Even after a week since i did not get even a SINGLE CALL ...i once again called them up and compelled for the delivery of my car...to which they send me a quotation through mail on 20th...for which i approved to the jobs i specifically needed immediately on that day itself...(you should note a point here that while they took my car on 12th and put up a jobcard that day..they had promised me a delivery on 16th)They again promised me a delivery on 23rd..
On 23rd till evening there was no response from their side..so I started making frequent calls to them..regarding the position of the car..each and every day I called these wretched people said 24th..25th..26th...and so on till they said finally on 28th saturday that my car is ready for delivery that evening...When I went there the bill amount was half of what had been promised to me...which means half of the jobs which was to be done was not even attended..When i enquired about this to the Asst.Mgr., ..he retaliated as though he was dumb and deaf..this itself angered me to the core..that there was no point in me waiting for half a month with half jobs unattended...I was totally upset at this..and at this juncture.. after paying the bill...they introduced me to a rather dusty..unkept and filthy car..promising me that it is mine..and i confirmed it with the help of my No. plates..the next humour was that my car was in the idling state when i was taken to it..i asked them for an explanation..to which those mongrels said that the bettery charge was down and that they had jump-started my car...I was flabberghasted and fuming...I got into my car ..put on my head lights...nothing was working..i tried reversing my car ..put the reverse gear..but behold..i couldnt move my gear at all and take a note..they had changed my gear selector assembly..wonder for what??? by this time there was a heavy smell of diesel around..and when i came outside to check what the matter was...I was stunned to see diesel leaking in a continuous manner...By this time i was fretting and fuming with anger!!! when I bundled up the wee little patience i had and asked them as to why this diesel leak.. they said FIP problem (Fuel Injection Problem)...See...thats the limit...my car DID NOT have any such problem while i brought it to this gurudev motors..and note this that the quotation that they send too had nothing specified about this...after having my car for nearly 15days ...no response!! and after umpteen times of me calling them...they finally came up with such drastic work!!
so i just paid the bill..said to them to attend to the jobs which they had neglected...and to deliver my car AS I HAD GIVEN IT TO THEM..to which they cooly nodded.. I left in despair!! Even that day the Asst. Mgr., said that he would respond to me on the following monday about the position of my car...Again NO RESPONSE!! So by monday evening...I again started my calling procedures...This went on till the 5th of december...On 5th evening one Mr.Magesh (advisor) informed to me WHEN I CALLED HIM...that the problem is NOT FIP...but the diesel fuel filter...that its getting choked and so needed replacement...and that the leak would be rectified if changed...I gave the job GO immediately and these people promised me a once-again delivery on monday.
On monday evening i went in person to take delivery. the first person whom i met was the so-called Asst. Mgr...(mark my words sir/mam whoever is reading this..this asst.mgr., is all-out to spoil your brands name..and the Mgr...He is never fit to be one!!) and he asked me whether my car was ready or so?? the most funny situation i had been in my last 40yrs on this planet!! he then informed me that magesh was waiting for an approval from my side to change the fuel filter...back to pavilion!! they again said that they would inform me yet another delivery date...to which i got angry and again returned back home without my car...Again there was no response from those rascals side... so when i called them they informed me that 9th is the so-called NEW DELIVERY DATE. When I went there for delivery by evening ...once again these people came up with BRAND NEW EXCUSES saying that ther are wiring faults!! I am DEAD SURE by now whoever it is who is showing such good patience in reading my plight...you yourself would have got FED UP of my saga story..then plzzz kindly think of my real situation..anyway thank you and plzz kindly read on..its coming to an END!!(by all means)
they again promised me a delivery the very next day... this time to my surprise THEY CALLED ME and informed that my car is ready for delivery...along with my total bill amount...Since i was out-of-station that day i assured them that i will take the car on 12th.
again on 12th when i went in there for delivery...i asked them i wanted to see my car to which that not-fit-for Asst. Mgr again asked me that insane question..whether my car is ready eh????I said magesh had informed me that my car is ready ...and thats why i had come there...then they took me to see my car... i could see from far that somebody was cleaning my car...and that process took nearly 20mins to have a closer view of my car...I STARTED MY CAR AND BEHOLD ..THIS TIME DIESEL WAS POURING OUT WITH GUSHING FLOW!! AND THOSE RASCALS HAD NOTHING TO EXPLAIN TO ME... i started shouting at the so-called Asst.mgr., to which he did not even budge...And the mgr...was peacefully sitting in his cabin..even though he could hear to all the commotions below...
i left the place saying to them to deliver my car to my address...how will i take a car when the diesel is gushing out????what if it catches fire????? are you people there for service of skoda cars or vincent parkers????
i myself am the proprietor o[censored]niversal car service centres with 4 branches in and around chennai..., the only mistake i did to my skoda car was leave it into gurudevs hands thinking that it would be attended to with genuine spares...as its genuine spares are not easily available in the market and to make the situation worse you people dont have counter sales too...and you people believe gurudev motors does a good job???????? mark my words 25 yrs into this profession...i have more remuneration and standing than these idiotic GURUDEV people!! well these apart ... i know what has happened to my car...its pure cheating and forging these gurudev people are doing out here...they have taken my pump and fitted it on some other car...i dont believe these people...and they have guts!! you know why?? because all three service centres in chennai...is under a single owner?!???! will any branded company do that??? i cant believe it!! its ridiculous!!and pathetic too!!!
see if you skoda company people want a permanent stand in this thriving car market...you ought to cancel this sickening deal with this gurudev service centres...the whole chennai skoda owners are gushing out with anger over these people...the proof is the no. of complaints you have received in your complaint cell!!
anyway i have decided to quit using skoda and will see to that i refrain everyone from doing so...because its not only the quality that matters as far as car is concerned...the after service is the lifeline for any branded car for that matter !!
i am not sure whether i'll receive my car.. as promised by them by tomm with that PUMP LEAKAGE FAULT ...meanwhile plzzzzz take the necessary action immediately...failing which you people will JUST lose a DIE HARD FAN of SKODA!!

thank you for your wonderful patience!!
Mrs.K.Suresh Kumar
Mb:[protected]..
am expecting a call from you at the earnest!!