[Resolved]  Skoda India — Absolute lack of customer service and unfair practices of gurudev motors chennai

Address:

Chennai, Tamil Nadu

I am the owner of Skoda Fabia for the past 5 years and in none of the past years, i repeat, NONE of the past years have my experience at their Service Centers in Bangalore or Chennai been anything but a NIGHTMARE.
To quote a recent example, I recently went to get my car serviced due to some issues with the breaks at their Guindy service center, Chennai. This too after following up with their guys for 6 MONTHS. Before the floods as well as after, even after booking my interest to get service done on their website ( the showroom called me and said they will confirm in sometime. That was 6 months ago. I had yet to receive a callback). The one fine morning, their lady calls me and says we have special offers for service. WHAT happened to the initial call back? DO the guys not track your customers mails?

Even after that I was willing to get it serviced and fixed a date for 2 weeks later. The day before the service, their office calls and says can you shift your date as facility is full. SERIOUSLY??? I refused and again they said they will call back. And they didnt call back. They keep their customer waiting for their phone call really long. Absolutely Zero customer Service. I anyway went next day and gave my car for service. Quotation given was 13K including spare parts and labour.
Next day their mechanic calls me and says battery is faulty. Will replace. I said OK. Day after that, he called again and said Sensors are faulty and will cost 8k to replace but the battery is OK. I again said OK. He also mentioned to small wire change to be done with the side mirror. I said ok.

So you can imagine my surprise when I received their bill for approx. 40k instead of 13k. Their guy changed the battery, sensors and the entire side mirror which I was not informed about. Quotation given was way off the initially given amounts.

When we went and asked their service guys he said I approved everything?? Really? They give a wrong quotation, charge higher and then they say I approved? This is absolutely daylight robbery.

And to add fuel to fire, I never ordered any Value added Service from them. Yet I was charged for that again. This is really not acceptable.

On taking up the issue further with them(after I was forced to pay the entire 40K), they apologised, said there was a miscommunication between the customer and the service rep, said they will internally have a meeting and try to fix the problem etc. But they never once said it was their fault and would rectify. I am sure I am not the only guy they have duped this way.

Please help me resolve this issue ASAP.