Skoda India Customer Care

Skoda India Customer Care

Skoda Auto India Private Limited

A-1 / 1, M.I.D.C., Five Star Industrial Area, Shendra
Aurangabad
Aurangabad District
Maharashtra
India - 431 201

Customer Care Phone Numbers and Contacts

Phone:1800 209 4646
1800 102 6464
Mobile:+91 240 6631 111
+91 240 6631 222
+91 240 6631 333
Fax:+91 240 6631299
+91 240 6631199
Satisfactory Rating
6%
Complaints
427
Resolved
26
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Skoda India Complaints & Reviews

Skoda India - My Car is Lying in Workshop from past one year

User
 Achal0405 on Sep 1, 2015
I am writing this complaint with highest level of DISSATISFACTION and DISAPPOINTMENT from Skoda. With high expectations, I bought Skoda Rapid believing it will be a car with highest level of standards, quality and satisfaction being from the House of Audi & Volkswagen, the brands which are synonym with the same. But soon I got hit with the reality and came to know why so many people tried to stop me from buying this car. On 21st August 2014, I had collected my car from Giriraj Motors Workshop, Sector – 15, Gurgaon, after a replacement of brake pads and brake cleaning. On 23rd August 2014,...
Complaint comments Read comments Complaint category Cars, Vans & SUVs

Skoda India - Car not delivered and refund cheque got dishonoured.

User
 yomeshshah1 on Aug 26, 2015
I had booked a Skoda superb from Senator Motors Pvt. Ltd. (Goregaon west) on 15th May, 2015. I was assured a delivery date of 1st July 2015. I paid the full amount for the car at booking and yet the car was not delivered on time. I coordinated with the dealer several times regarding delivery of my car, I was only given back to back assurances and promises. Finally I requested for cancellation on Aug 3rd 2015 and sought to get the payment back. After much hardship and back to back calls I received my cheque From Senator Motors. Thinking that my problems were finally over...
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Skoda Auto India (p) Ltd - Non-reliable Car and poor and expensive service

User
 Gem Marketing (P) Ltd on Aug 20, 2015
I own a Skoda Superb which has driven around 40, 000 kms. Last month the car was sent to resolve a air conditioning issue to Nawab Motors in NOIDA. They took three days to diagnose the problem and another 4 days to rectify. Bill was Rs.52000/- for changing coil and gas and some other parts. After another 15 days, similar problem was encountered with air conditioning. Again it was sent to Nawab Motors. They took two days to identify the problem. Suggested change of compressor with an estimated cost of Rs. 70000/-. My concern is : Is the company selling such expensive cars designed with critical...
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Skoda India - Continuous Battery Drainage

User
 yashgarg17 on Aug 19, 2015
The most unreliable car - Skoda Superb I think the company itself is the most untrustworthy. I can write a book on "why not to buy a Skoda". Now coming back to the problems which I have been facing since I became the PROUD OWNER OF SKODA SUPERB. Simply Clever :):):) The list is pretty long so I like to talk about the recent problems which I have been facing after the car was serviced at Saga Automotive, Jaipur. Problem#1 Battery started draining pretty fast. After getting serviced, battery was discharged more than 4 times over a span of 2 months. Out of 4, 2 times it was discharged in the...
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Skoda Superb - Instrument cluster lights not working

User
 abhiahuja on Aug 15, 2015
I am facing this issue past 6 months as my cars skoda superb instrument cluster LED's are not functioning properly.when i went to service station they said they will replace the instrument cluster which costs around 70k. this car is just 4 years old and it has this issue.i have faced numeral issues in this car but i thought it was wear and tear with every car though in this car wear and tear is quite more than others. but i don't think this instrument cluster is not wear and tear ..i have owned many cars even 10 years and i haven't faced problems of instrument lights ever..they are pretty well bright..why...
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Skoda India - Poor servicing at JMD Skoda Bhandup - Skoda Rapid

User
 Samit Salian on Aug 10, 2015
1.) After servicing my cars bonnet got suck and the service station was not able to open it even after struggling for 2 hours and kept me waiting. 2.) My brakes were perfectly OK, before I submitted my car for sevicing. The service advisor called me for a brake pad and disc plate change, but I refused to do, as they were not giving me any issues. But after receiving the car back from servicing, the car was making hell lot of noise while braking. Now the service advisorr persists that the noise is because of brake pads and disc wear out and charging a good amount money for it. 3.) My car has white...
Complaint comments Read comments [2] Complaint category Cars, Parts & Vehicles

Skoda India - Why People not purchase SKODA Car (4 year total Maintenance 2.18Lakhs for base model fabia)

User
 Shubhangi Deshmukh on Aug 7, 2015
Please Dont buy skoda Cars, (4 year total Maintenance 2.18Lakhs for base model fabia) We suffered n still suffering after buying skoda fabia. we purchased a Skoda fabia ambition plus diesel variant dated 09 Jan 2011 from HEAK Auto Nashik, from very 1st service we have facing a body noise in cabin. we submit our car fist service to JMD auto Bhandup to rectify the problem. Please see the following Service charges for Skoda 1st Service 22500.0 Jan 2012 2nd Service 21877.0 Nov 2012 3rd Service 18610.0 July 2013 4th Service 23680.0 April 2014 5th Service 27654.0 March 2015 Suspension...
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Skoda India - Skoda Yeti with dealership for 1 month for developing snag in ECM on eve of extended warranty expiry

User
 rthifi on Jul 23, 2015
We had bought two cars namely of Skoda Laura regn no UP16AD5212 in march 2011 in the name of Mr Alok Agarwal and the other Skoda Yeti regn no UP16AE2521 in june 2011 in the name of Mr Ajay Agarwal from Jai Auto authorized dealer Skoda India. Both the cars were covered under extended warranty. Both cars developed ECM snag on the stroke of the 4 year warranty expiry. While Jai Auto covered the Laura under goodwill warranty and returned back the car in reasonable time without too many hassles, Nawab motors has had the other car (Yeti) for over 1 month now without any response. They fail to share...
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Skoda India - Being over-charged to resolve an issue

User
 Mayur_Dusija on Jul 21, 2015
Dear Sir, This is with reference to my Skoda Rapid MH43AJ9036 purchased in 2012. The car has only run 15, 651 kms and service annually at the Autobahn enterprises, Kurla workshop. Last paid service was done on April 8, 2015 On July 14, I noticed the engine malfunction light on the dashboard and immediately scheduled a service appointment with the Autobahn Enterprises, Kurla workshop for the next day July 15, 2015. There was no real problem that I noticed while driving the car but still took the car to the workshop. On inspection by the service advisor, I was told that only the ECM bracket...
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Skoda India - No response [Resolved]

User
 blazerulez on Jul 17, 2015
Sir/Madam,   After inspection, i was told that the left rear wheel sensor has failed and needs to be replaced.It will cost me 4000 and labour charges extra.What shall i do sir?? Other than the routine service, till now i have replaced the following list of items due to quality issues since nov 2014 1)Fuel lid lock (850) 2)Disk polishing(1400) 3)Suspension struts (2000). I had to replace this part because the tyres were showing uneven wear even after aligning.The service wasn't able to recognize the issue in the beginning, i replaced one tyre (4500).later on they told me replace the struts,...
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Skoda India - Poor vehicle mileage and no proper response from skoda and asking to further put money on new car.

User
 Kumar Baibhav on Jul 17, 2015
I have purchased Skoda Rapid (BR 1BY 7156) from Singh motors. We have complained about mileage issue to the service center and Skoda customer care. Car never gave a mileage more than 12 kmpl on highway and in city 8-9 kmpl. Where as diesel skoda is supposed to give more mileage. When we took car to customer care they said clutch plate and power steering needs to be changed for which we need to pay. Firstly they were no able to help us with the issue now again asking to put up more MONEY. Is Skoda so delicate that its clutch needs to be changed in 9000 kms. If it does need to be changed they should...
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Skoda India - Skoda Rapid - Delivered with Manufacturing defects [Resolved]

User
 Raahul D.B on Jul 15, 2015
I took delivery of the vehicle Skoda Rapid from Gurudev Motors Arumbakkam Chennai on 26/06/2015 .From day one the vehicle developed a technical snag i.e. while driving the vehicle automatically tracking to the left side, so to keep the vehicle in control I have to hold the steering firmly, which caused in shoulder pain. I went to show room and reported this problem to the manager Mr. Ruben and to Mr. Raja the sales person, who in turn took me to the workshop downstairs and arranged a mechanic for a test drive and we went for a test drive. The mechanic asked me to leave the vehicle so that they can...
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Skoda India - Highly incompetent service given [Resolved]

User
 vinayak malik on Jul 13, 2015
Hi Team, This is to apprise you that I drive Skod rapid 2014 Model, car went for 1st service to Jai auto in delhi since day one cars break was givving problem and they identified barke hub is not working fine, i left my car and they changed the same and since then the car is giving more problem and from front there is lot of noise which is coming. this needs to be looked into on priority hence i shall move to Consumer court....
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Skoda India - skoda rapid severe problem

User
 harsh3170 on Jul 12, 2015
In nov 2014 our car is making unsual sound so we decided to take it to the skoda serivce center in vki then they said one part needs to be chaged which will cost you around 1.5 lacs so we paid the amount 156, 502 on 27 dec 2014 and they returned the car claiming that that unusual sound will nt come in future. Then again after some time same sound starts coming so we again decided to take it to the sericve center on june 2015 they billed an amount of rs 31, 724 and return the car on 2 june 2015 and now again the same sound starts coming again they billed on 10 july 2015 an amonut of rs 2811 eve after...
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Skoda India - ABS warning light is always lit [Resolved]

User
 blazerulez on Jun 28, 2015
sir/Madam, Recently underwent the service at 34000 kms at marikar engineers cochin.Within two days of delivery, the car started showing issues with the ABS system.The warning light is always lit. Sir, please look into the matter, it is very frustrating that something or the other keep coming up with the car. I stay 53 kms away from the service station and it is not possible for me to always take the car for servicing.I already paid 14000 for the last service and am afraid whether the repairing of ABS will cost me again.Please help me sir....
Complaint comments Read comments [2] Complaint category Cars, Parts & Vehicles

Skoda India - Unexpected Warning Lights on Display are "ON" [Resolved]

User
 Naveen Singh Shekhawat on Jun 26, 2015
From last 12 days I have been noticing warning lights like ABS, Glow Plug System, Exhaust Inspection System, Power Steering, Handbrake warning lights (ON) whenever my Skoda Rapid Diesel runs for approx 5-10 kms. These lights stay ON and Speedometer becomes dead. This continues till I switch OFF and ON the vehicle and comes back after another 5-10 kms. Which ultimately results in lack of pickup and poor average. I have given my vehicle (RJ 45CA1843) twice to Giriraj Motors(Gurgaon-Haryana) but they were not able to identify and rectify the problem even when they kept the vehicle for more than...
Complaint comments Read comments [1] Complaint category Cars, Parts & Vehicles

Skoda India - They take lot of time to sort out problems in my car [Resolved]

User
 Prasad B Kini on Jun 25, 2015
These people take lot of time to diagnose and manage the problems in my car (skoda superb) In a year my car will be in service centre for atleast 2 months If I call the perticular service centre and ask for the update they just say "lot of vehicles are pending we have problem in Internet connection" Car owner name Dr Prathibha kini Car registration number KA 20 Z 610...
Complaint comments Read comments [3] Complaint category Cars, Parts & Vehicles

Skoda India - Engine complaint for my Skoda Loura [Resolved]

User
 Firosks on Jun 19, 2015
From, Firos k.s S/o Shamsudheen Karappam veettil House P.O Mannuthy Thottapadi Mob : 9400325002 To, Manager Skoda Auto India Private LTD Sub: Engine complaint for my Skoda Loura KL11 AC 4406 at Calicut pinnacle Skoda. I am proud to inform you that I am a part of the Skoda family after buying Skoda Laura which was indeed a dream come true for me after years of Striving for it. And my car no is KL11 AC 4406 . I must say I have had a fantastic Experience till now with the car but lately I have had car break down and it’s just travelled 93000 km and for your surprise I had...
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Skoda India - ABS warning light is always lit

User
 blazerulez on Jun 17, 2015
Sir/madam, This is the second time i am contacting skoda through consumer complaints forum.I have had expressed my dissatisfaction with the quality of parts of my skoda rapid.This time its with the ABS warning light which doesn't go off.I did the routine service of the car on 10th Jun 2015 at Marikar, Cochin.The problem with the unit started today 17th of June.I had paid 14, 080 for the service which included the replacement of worn out suspension struts setting me back by Rs 2089.The point here is this particular part was replaced or attended to only this time.I had mentioned it during the last...
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Skoda India - Skoda Superb Gearbox Failure at 44500km only [Resolved]

User
 Rajan Nijjer on Jun 16, 2015
Dear Sirs, Please be advised, I own three Skoda cars; namely Octavia VRS, Skoda Laura and Skoda Superb. Superb being the most expensive of my cars has become useless to me now as the gear box has started making funny sounds, which seem to be increasing with every drive. The car has done only 44, 500 km and regularly serviced by Krishna Auto sales, Chandigarh. Details as below: Chassis No. TMBBED3T5BA301304 Eng No. CLJ002478 Manufactured 2011 Upon checkup at Krishna Auto sales I was told that such a problem has never occurred earlier. So various checks etc were carried out and ultimately...
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