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Skoda India Customer Care

Skoda Auto India Private Limited

A-1 / 1, M.I.D.C., Five Star Industrial Area, Shendra
Aurangabad
Aurangabad District
Maharashtra
India - 431 201

Customer Care Phone Numbers and Contacts

Phone:1800 209 4646
 1800 102 6464
Mobile:+91 240 6631 111
 +91 240 6631 222
 +91 240 6631 333
Fax:+91 240 6631299
 +91 240 6631199
 
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Skoda India Complaints & Reviews

Skoda India - Service Issue

User
 satishnayak81 on Sep 3, 2014
Service: On 25th August while returning back from work something hit at the bottom of my vehicle. After reaching my parking lot I noticed that Engine oil was leaking (lucky that engine did not get seized since i was around 2KM away from home). Next morning on 26th August I towed the vehicle to workshop (Vinayaka Skoda KR Puram). They said Oil sump is damaged and has to be replaced and gave me a rough estimate of around Rs. 20 K and if I claim insurance it will take around 5 days time to get the vehicle back after repair. On 27th August I filled up the insurance claim form and registered for claim...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Skoda India - SKODA/ VW products not "fit for purpose"

User
 makarand lad on Aug 18, 2014
Hello, I have serious complains towards products and services of SKODA/ Volkswagen group sold in India. I have summarized problems faced and my demands below; kindly let me know best way forward. · My car (SKODA Fabia – MH 03 AZ 0020) met with an accident on 15th June and was towed to SKODA workshop on 16th June. I was assured that I will get my car back in two weeks’ time but I have still not got my car back after accidental repairs. There were several commitments on the delivery date but still my car is lying in the workshop. Just to add, this was not a major accident; engine was...
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Skoda India - MH04 FN55 (Skoda superb AC Problem)

User
 ankitgala2@gmail.com on Aug 14, 2014
To the manager / general manager / or whome so ever concerned. I am Mr. Gala owner of skoda superb car no MH 04 FN 55. We have purchase the car 2years back and since the time we have purchased the is a problem in the air conditioner of the car. We have given the car for servicing almost 5 times for this problem at jmd bhandup and the concern person was Mr rajesh 7738-150575. All the time we were given reasons as there is problem in air pipe, gas leakage, climate control problem etc. N for all this problem v have paid the charges even when car is under warranty. Now the problem is not solved...
Complaint comments Read comments [1] Complaint category Cars, Vans & SUVs

Skoda India - We are being harassed by skoda dealer (Satguru motors indore )

User
 thethakurmanoj on Aug 13, 2014
I am having SKODA SUPERB car with me. Due to some noise and A.C problem I sent my car to SKODA service station name " SKODA - SATGURU MOTORS INDORE" few days back .Every time I was told we have done flushing, cleaning, top-up, recirculation, etc. Etc. The problem still stays.. They keep my car for days and days without solving my problem and when I ask them for the delivery of my car, they straight away ignore and says they don't have time and they don't even know when they gonna return my car .I mean is this the way they talk to a customer ? I don't know how the hell these...
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Skoda India - customer asked to pay for replacement

User
 raviandlatha on Aug 12, 2014
my skoda yeti regn no. tn45d7315 was bought in oct 2013. has done 10000 kms no complaints, serviced twice as per company(Gurudev motors} third free service due at 15000 or one yr had developed burning smell from engine compartment detected and sent to guindy workshop chennai for rectification of problem.was initially dismissed but on insisting on a written certification was examined thoroughly by service team and reportedly contacted manufacturers messrs skoda auto india who advised replacement of clutch at customers cost. am extremely upset with the casual approach to a serious and expensive...
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Skoda India - Allignment problem in Rapid since i bought it

User
 puneetj801 on Aug 12, 2014
I would like to get your attention on my below request. I am facing alignment problem since i bought the car. I have taken my car to the service center so many time ( which is quite far from my home), everytime they could not get it rectify properly. It feels so bad taking a SKODA RAPID and still facing a problem. As it is a alignment problem you people must be knowing how bad it can lead to. I wonder you people are not chasing this request seriously and not getting any follow up on this. I expect much from such a big brand SKODA. When i bought this car didnt know that big names sometimes come with...
Complaint comments Read comments Complaint category Car Service Centers

Skoda India - Yello Coil Light Issue

User
 nilesh.varma on Aug 3, 2014
Below is the email sent to Skoda Customer Care and after ensuring the prob is fixed i am facing same prob again: "My name is Nilesh Varma. I purchased my Skoda Rapid (Reg. No MH:14 DT-2376) in Jan 2013. After few days only I started facing a technical problem where a Yellow Coil Light start blinking continuously and at that point the car doesn’t accelerate. There is no speed to the car. This problem was reported during my first servicing at Europa Auto, Pune (which is now closed). They said that they have done fine tuning and the problem shouldn’t occur. However, after this also the problem...
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Skoda India - 4 months mental harassment and loss of money

User
 bhartiamanish on Jul 9, 2014
I am having SKODA LAURA car with me. due to some noise and A.c problem i send my car to SKODA service station name " satman automobile new delhi" on date: 11-march-2014.

On 10th april i got my after paying Rs.1, 03, 000 to skoda service station.

On 11 april 2014 (very 1st day) car stuck on road. and car send back to skoda again


till now problem is not solved, i got the car last night and still problem is same in the.

its almost 4 months car is with skoda, due to office issue and purpose for which car was purchase is...
Complaint comments Read comments Complaint category Car Service Centers

Skoda India - Serious Manufacturing Defects in Skoda Rapid - Vehicle number: TN 66 J 5355

User
 praveenkumar12@gmail.com on Jul 9, 2014
I would like to convey some really grave issue I am having with my car – a July 2013 Skoda Rapid Diesel – From the first, the AC have been giving trouble. During the compressor cut off, it used to trip and start pushing in outside air. Everytime I was told we have done flushing, cleaning, top-up, recirculation, etc. etc. The problem still stays. Interestingly I have been told that AC tripping is a standard safety feature on the car. Is it a standard safety feature ? I reported a particular problem in my car that the AC trips and the recirculation vent keeps on opening and closing by itself...
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Skoda India - Skoda Rapid - Sound and Shivering from steering

User
 vinodjv on Jun 26, 2014
I own a SKODA RAPID for last 2 years. Write from the beginning i am complaining about a TAK TAK sound and shivering comes from the steering column when it rides on an uneven road. There were no solution from SKODA till now and they are not even bothered to call back check whether issue is resolved or not, they just need the money from customer. Really repenting on my decision to buy SKODA...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Skoda India - Closure of service centre

User
 palden on Jun 18, 2014
Siliguri service centre closed abruptly without any prior information. I bought very expensive car since service was available. Have complained many times no response . Jia auto must send service mobile to siliguri.very sad skoda is not interfering....
Complaint comments Read comments Complaint category Car Service Centers

Skoda Auto India Pvt. Ltd - Consumer exploitation to the core - Gurudev Motors Chennai - Saligramam (Vadapalini)

User
 Padmanabhan MS on Jun 14, 2014
Dear Sir, I have not given any terms and condition to study before I left my car - Skoda Fabia - TN07BM-1793 at Gurudev motors @ Vadapalini (saligramam)for removing the accidental dent at the rear. The estimation was 76, 731.59(INR) which seems to be quite high for the damage, when i further asked with them they reduced the price to 40, 000(INR), nearly 50% flat dip. I have been cheated in two instance first is they charged 1000 (INR) for the bill estimation which was not anywhere or I have not been explained for the heavy money and the second is projecting a heavy money and dipping it. If I wouldn't...
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Skoda India - Pathetic service and no support, Concern No: SPL51676

User
 ndanani on Jun 7, 2014
I have been in touch with Skoda customer care email id with above concern number. Dealer after being pushed by Skoda has a green to raise some warranty replacements. I am hoping they get approved and in quick time. I still have a bigger issue; when my car visits a particular service station about 7 times for running repairs and insurance claim repairs; my car is reported for not doing first free service. Since last 15 months the car visited workshop; what did those guys do? Not even once we were told that service is due ! Last week when I went to workshop personally for my problems I found out...
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Skoda India - skoda yeti engine fault

User
 pradeep2304 on Jun 6, 2014
i have purchased skoda yeti from speed auto, Raipur. in the month of january 2012. i have kept my car in a well maintained codition. timely servicing done, and in these 2 years 4 months my car has run 54000 kms only. before a week as i was driving my car got break down suddenly . on complaint people from showroom came and checked my vehicle, towed it to showroom, wherein fault was of timing belt, which got slipped out due to which engine valves and other mechanical faults occured on engine head. and estimate was given to me of rs. 90000 as cost of repairing, as skoda provides warranty for two...
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Skoda India - Abrupt Closure of Service centre

User
 palden on Jun 5, 2014
dear sir/madam, Ibought skoda yeti and bought it from Jia Auto Sales Siliguri, in the year 2010 since it also had a service centre. Suddenly Jia auto closed few days back.Now a lot of the north bengal, sikkim and guwhati customers e are having serious problem because of this. How can skoda allow its service centre to be closed on the whims and fancy of a dealer. Doesn't Skoda care about its customers. I have called 3-4 times no repsonse. Skoda transfer or shifts responsibility to Jia Kolkatta who say take appointment and come to Kolkatta as if Kolkatta is next door. thanks if you guys can help. Sonam...
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Skoda India - Absence of basic safety system

User
 faizal 7 shaikh on Jun 2, 2014
Absence of lock opening system in any of the doors from the inside of the car in case a person a locked inside and the key is outside.(or accident take place and the power get cut off or fuse blow off) infect there is neither a provision of any alert system such as a signal. also the horn doesn't work from inside which is a very very serious issue. New Skoda Octavia 2013 model.

FAIZAL SHAIKH
+91-9816011985
7shaikh@gmail.com...
Complaint comments Read comments Complaint category Cars, Vans & SUVs

Skoda India - Cheating - Vinayak Skoda Dealer

User
 eld500 on May 31, 2014
Dear All Please careful while dealing with Vinayak Skoda in Marathahalli Bangalore. Most of my friends advised not to go with this dealer due to their bad experience. My bad luck . I have booked Skoda Rapid on 19/11/2013( Payment Receipt No. 483, VCPL/SALES/0004 TIN No: 29370755196 ) . Due to personal reason i had to cancell my booking. After many many follow up also they are not ready to give back the balance amount (after the cancellation charge) . Almost 6 months now. I have contacted their sales manager and skoda customer care. no response..BEWARE of this cheating ...think twice before you...
Complaint comments Read comments Complaint category Car Dealers

Skoda India - Serious Manufacturing Defects in Skoda Rapid

User
 Apurv11 on May 28, 2014
I would like to convey some really grave issue I am having with my car – a December 2011 Skoda Rapid Diesel – Air-conditioning : From the first summer season, the AC have been giving trouble. It used to trip and start pushing in outside air. At several occasions, it resulted in heating up of car. Everytime I was told we have done flushing, cleaning, top-up, recirculation, etc. etc. The problem still stays. Interestingly I have been told that AC tripping is a standard safety feature on the car when it occurred first by your Pune Office. Though after a while it disappeared and then re-appeared....
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Skoda India - Skoda has worst customer support and we are suffering due to that

User
 themanojthakur on May 14, 2014
This complaint is regarding my Skoda Superb with reg. no. MP 09 MZ 9000 .
since last 15 (Fifteen) days my Car (No. MP09MZ9000) is lying at SATGURU MOTORS (P) Ltd. due to the coolant issue.
they told me that they don't have the part and have to order.i told them to order the part as it was the manufacturing fault and i told them to replace at goodwill base.i sent 12-15 mails ...i use to send 2-3 mails on regular basis but i am sorry to say i have never seen such an un professional company in the automobile industry...they replied me once saying that they have forwarded my complaint...
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Skoda India - Service Problem

User
 Garg Mukesh on May 5, 2014
I lodged an compliant on 19.04.14 because there was problem in my clutch plate and brake down in Gangapur city on 18.4.14 . then your employee take over the car from Gangapur on 19.4.14 and give us back on 29.4.14 . then after riding 20 km smell was flown in car.then we again complaint on 30.4.14 then we again send car to service center on 2.5.14 cause there was holiday on 1.5.14 . and I didn't get yet any satisfaction response from your dealer . I am very disappointed by buying your car cause you have already taken 17 days to change the only clutch plate and after 17 days problem again arises and...
Complaint comments Read comments [1] Complaint category Car Dealers

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