Skoda India Customer Care
Skoda Auto India Private Limited
Customer satisfaction rating: 22%
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COMPLAINTS

Skoda India Customer Care

Skoda Auto India Private Limited

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Address
A-1 / 1, M.I.D.C., Five Star Industrial Area, Shendra
Aurangabad
Aurangabad District
Maharashtra
India - 431 201

Customer Care Phone Numbers and Contacts


Customer satisfaction rating
22%
Complaints
497
Responses
139
Resolved
97
So far so good - The company responded to our notifications and is working on resolving complaints.

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Skoda India Complaints & Reviews

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Skoda India — Vehicle registration number not received from 6 months

 gunjan123@ on May 26, 2016
This was to inform that we had booked a skoda rapid car on 18th dec, 2015, the delivery of which was given to us on 10th january 2016. From the date of delivery till now we have not been given the permanent vehicle registration number. A temporary number was given to us at the time of delivery which was valid for 2 months only. We have purchased this car from the fahrenheit automobiles, moti nagar, najaphgarh road. But now while calling to the customer care, we came to that the dealership of that dealer is cancelled, but we were not informed about it neither by the company officials nor by the dealer...
Complaint comments  Read comments Complaint category Car Dealers

Skoda India — Skoda fabia wb-40x9824

 Ashis Chattejee on May 25, 2016
Myself Sri Ashis Kr. Chatterjee Owner of SKODA FABIA WB-40X9824, am astonishingly unsatisfied with the official processing in view of servicing & repairing of my vehicle following repeated complaint & visit to your service center regarding excessive noise of radiator fan while driving. Adding with this problem i must say that the car is in vigorous vibration using brakes while travelling with a speed of 100-110 km/hr from the very first date. But repeated complaint went in vain. Please provide satisfactory customer dealings by the service center.
Please look after the matter on urgent mode...
Complaint comments  Read comments Complaint category Car Service Centers

Skoda India — Skoda rapid poor mileage and ac fan problem

 Kumar Baibhav on May 11, 2016
I have already complained many times about poor mileage of my rapid Reg num BR-01BY-7156. I have left using the car from last one year because of very poor mileage and Skoda hardly took any action for this issue. I have been trying for this for more than a year but no proper response. I visited Skoda workshop but they say they have left dealership and can't do anything for this. Sraud fan(ac fan) has a gap n makes horrible noise and car is under warranty n workshop says if Skoda sends the part they will replace it . I don't understand Skoda promised so much before the purchase and after that no...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Skoda India — I want to inform you about a complaint with aircon vent in octavia 2015 elegance

 anuroop patra on May 9, 2016
Mine is a 2015 Elegance Skoda Octavia.I am extremely dissatisfied with the quality of Aircon vent adjustment knob.
3 of the knobs came out when I tried adjusting the direction of wind after the car was parked in the sun for a while.
I am currently in your Trivandrum service station and when asked about the problem, they say it is broken and has to be replaced and doesn't come under warranty.
It is shameful and extremely disheartening that Skoda which is a quality oriented company is providing such an expensive vehicle using low quality parts.
I feel cheated .please do...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Fuel injector

 Karan Walde on May 4, 2016
Hi, Our Skoda Rapid Elegance March 2012, 1.6 TDI, recently had an issue of a blinking "Emission and coil" indicator, in between a drive. When it was taken to the Bangalore Tafe access in Hosur road service station, they diagnosed and the issue seems to be with Fuel injection system. The service station has informed us that they have sent a detailed report to the Skoda technical team and the reply is expected by today i.e. May 4th. The initial reason seems to be fuel adulteration, but as all car owners, we fill it from the PSU outlets like Bharat Petroleum, HP etc, so we are wondering about the reliability...
Complaint comments  Read comments [1]Complaint category Car Service Centers

Skoda India — Skoda superb

 Raman Bhandari on Apr 20, 2016
Im writing regarding my Superb. Earlier this year the cars megatronic was replaced for which my car was held for more than over 3 weeks at the service station and before that there was the fuel exhaust and the sun roof for which it was held for 1 week.

Now once again I am in the same spot, the car is skipping acceleration between gear 1-3, it feels like its the same megatronic issue but Mr. Sanjay at Giriraj gurgaon says its the clutch and the part needs to be replaced which will cost about 80k, along with the sunroof that isn't working for the second time and the stereo system is...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Skoda India — Dealer response and unsatisfactory [Resolved]

 mnkhanna on Apr 19, 2016
Dear Sir,
I am an owner of Skoda Fabia with dealer Gurudev Motors, Trichy.
The attitude of the workshop and service personnel is very customer unfriendly.
Would like to raise my grievances as the worst dealer for your product.
They informed me about clutch and suspension work when I sent it for regular service but refuse to give me an estimate but demand a charge for the estimate.
Kindly help in this matter as these issues lead to customer dissatisfaction and ruin your company/product image

Mahesh Khanna
Trichy
98431 44701...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Skoda India — Skoda superb : exhaust control light is on - yellow [Resolved]

 Vidya Bhat on Apr 18, 2016
I had contacted skoda in feb 2016 about the bad service report by vinayaka skoda bengaluru on my superb car. They told me that "fuel system may have gone bad" for exhaust control led is on issue. I had received emails and phones from skoda about solving the issue [told me to wait a bit], but that never has happened. I had to get my car back as the service center is not sure about what they feel is the issue. Even today, after 2 months i am holding the car in same condition.
Very bad response and customer care by an international reputed car brand. I think 2 months is enough wait.
My...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Skoda — Free service fraud [Resolved]

 Mohnish_sapra on Apr 17, 2016
When I bought skoda rapid car I was given information that I will be given free service and 5 year parts guarantee but there false claims do not end.When I sent them my car in the first year they said the amount of kms have not reached the limit before we can service your car and said that you need to complete 15000kms before we service your car, so I said okay I will send it when it will reach 15000kms, now when I was booking for the free service the lady on customer care said that you free service is exhausted due to non delivery of the car in the desired time, I was amused to hear that they have...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Skoda India — Very casual approach of service station persons.

 gksunil on Apr 15, 2016
The very casual approach of the service station persons at priti cars pvt ltd, hubli resulted in dents on the wheel rims of front left and back wheels of my skoda laura. This was brought to the notice of concerned people but so far no action is being taken.

Regards.
Gks...
Complaint comments  Read comments Complaint category Car Service Centers

Skoda India — Skoda superb instrument cluster lights not working [Resolved]

 abhi ahuja on Apr 14, 2016
I am facing this issue past 6 months as my cars skoda superb instrument cluster led's are not functioning properly.When i went to service station they said they will replace the instrument cluster which costs around 70k. This car is just 4 years old and it has this issue.I have faced numeral issues in this car but i thought it was wear and tear with every car though in this car wear and tear is quite more than others. But i don't think this instrument cluster is not wear and tear ..I have owned many cars even 10 years and i haven't faced problems of instrument lights ever..They are pretty well bright..Why...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Skoda India — No response to the complaints [Resolved]

 Mony Phagotra on Apr 8, 2016
The company has kept the car with them since 45 days without even explaining the problem in the car. There was a problem with the engine of the car but the company didn't gave any specified problem of the car. First they told that the car problem will go to the company after 4 days but now after 45 days they are saying that they cant do anything. The car is still with them....
Complaint comments  Read comments Complaint category Business & Finances

Skoda India — Skoda rapid tdi injector failure [Resolved]

 ArjunDinesh on Apr 6, 2016
Hello,

My skoda rapid highline tdi, bought on 7/2/2012, had an issue of a blinking "emission and coil" indicator, in between a drive. This was on 7th january 2016.
When it was taken to the pinnacle service station kozhikode, kerala, they diagnosed and the issue to be with fuel injection system. One of the injector had stopped working and it needed replacement.
The car has covered just 48, 000 kms. After a lot of discussion and negotiations, the faulty part was replaced at a rate of rs 7000. Thanks to the service center guys.

Last friday again the car...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Engine performance [Resolved]

 sahu nelliparambath on Apr 5, 2016
Brought a rapid diesel vehicle on 15.1.16 through M/s Pinacle Skoda, Trichur dealer. Now the vehicle had run nearly 7500kms. The oil level is declining. I had approached the dealer service center the same complaint at 5000kms and they filled the oil. As a new vehicle, there should not be any oil declining
Vehicle No KL 8BH7474, Engine No CWX124214 chasis no TMBBUMNAOFG021954...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Skoda fabia ownership woes - ecu failure and safety hazard [Resolved]

 Thava Alagu on Apr 4, 2016
I bought skoda fabia with registration number ka04 mg2542 in 2009
From vinayak skoda, bangalore.
This was a defective car resulting in multiple breakdowns with various expensive repairs in the last 7 years. Defective car coupled with horrible after-sales-service has been the perfect recipe for all the nightmares that i had to endure.

I was forced to pay to fix most of the manufacturing defects, that even with multiple skoda workshop visits often with incompetent engineers not able to diagnose the root cause of the issues. Now most of the hardware issues remain fixed...
Complaint comments  Read comments [1]Complaint category Car Dealers

Skoda India — Sales fraud - dealer [Resolved]

 Maneshwar Goel on Apr 1, 2016
I bought a Skoda-Rapid 1.6MPI Style Plus from Vinayaka Skoda, Sadashiv Nagar, Bangalore. The car was bought under the recent 2015 manufacture year scheme wherein the company was offering 3 years insurance at Rs.1 and 1 year extended warranty along with the 2 years normal warranty.

Below is the breakup of the amount that I had paid to the dealer -
Finance SBM - 9, 60, 000
Down Payment - 1, 75, 717
Registration - 6500 (Without Receipts)
Additional Accessories - 11730

Total Paid - Rs. 11, 53, 947

Besides the dealer acted very...
Complaint comments  Read comments Complaint category Car Dealers

Skoda India — Absolute lack of customer service and unfair practices of gurudev motors chennai [Resolved]

 Rohit Jhunjhunwala on Mar 26, 2016
I am the owner of Skoda Fabia for the past 5 years and in none of the past years, i repeat, NONE of the past years have my experience at their Service Centers in Bangalore or Chennai been anything but a NIGHTMARE.
To quote a recent example, I recently went to get my car serviced due to some issues with the breaks at their Guindy service center, Chennai. This too after following up with their guys for 6 MONTHS. Before the floods as well as after, even after booking my interest to get service done on their website ( the showroom called me and said they will confirm in sometime. That was 6...
Complaint comments  Read comments Complaint category Car Service Centers

Skoda India — Pathetic service quality [Resolved]

 tirthankar2k on Mar 21, 2016
Giving my feedback after waiting for more than a month for work to be completed. Skoda has a spares availability issue for every spares they send the Bullock cart to fetch from Czech Republic.
since it is rocket science we are talking about service people are not competent enough to fix long pending issues, suggest me an alternate service workshop...
Complaint comments  Read comments Complaint category Car Service Centers

Skoda India — Bluetooth issue since day 1 of purchase [Resolved]

 deepakfnz on Mar 11, 2016
Name :
Deepak sharma
Existing customer :
Yes
Complaint type :
After sales concern
Email id :
Deepak@fashionnetzone.com
Mobile number :
9819931723
City :
Mumbai
Dealer :
Autobahn enterprises pvt. Ltd. - marathe udyog bhavan, appa saheb marathe marg, prabhadevi, mumbai : 400025, maharashtra - mumbai - 400025

Registration no. :
Mh02dz9111
Comments :
I have a concern for the bluetooth its not working properly after repeated complaints no one is bothered at autobhan. When i have...
Complaint comments  Read comments [1]Complaint category Car Dealers

Skoda India — Bad services from skoda service center jmd bhandup [Resolved]

 Amaryad on Mar 10, 2016
Dont go to JMD Bhandup.. They are not genuine... I had a very bad Expirience with them .. They will just try to add up any labour charges in your bill. I can show u my bill how they chetated me .. Since i have to go to family outing and i was out of town for alomost 6 month after this, i could not do anything

I gave my car for Servicing...
They charged Cowl Cleaning - 1000
They Charged Condensor Cleaning - 1000
They Charged ENGINE Waxing - 1000
They Charged Ac Servicing - 3500

After I got delivery I check all things as Per check list given...
Complaint comments  Read comments Complaint category Car Service Centers

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