Skoda India Customer Care

Skoda India Customer Care

Skoda Auto India Private Limited

A-1 / 1, M.I.D.C., Five Star Industrial Area, Shendra
Aurangabad
Aurangabad District
Maharashtra
India - 431 201

Customer Care Phone Numbers and Contacts

Satisfactory Rating
20%
Complaints
492
Responses
136
Resolved
86
So far so good - The company responded to our notifications and is working on resolving complaints.
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Skoda India Complaints & Reviews

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Skoda India — Skoda superb

 Raman Bhandari on Apr 20, 2016
Im writing regarding my Superb. Earlier this year the cars megatronic was replaced for which my car was held for more than over 3 weeks at the service station and before that there was the fuel exhaust and the sun roof for which it was held for 1 week.

Now once again I am in the same spot, the car is skipping acceleration between gear 1-3, it feels like its the same megatronic issue but Mr. Sanjay at Giriraj gurgaon says its the clutch and the part needs to be replaced which will cost about 80k, along with the sunroof that isn't working for the second time and the stereo system is...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Dealer response and unsatisfactory

 mnkhanna on Apr 19, 2016
Dear Sir,
I am an owner of Skoda Fabia with dealer Gurudev Motors, Trichy.
The attitude of the workshop and service personnel is very customer unfriendly.
Would like to raise my grievances as the worst dealer for your product.
They informed me about clutch and suspension work when I sent it for regular service but refuse to give me an estimate but demand a charge for the estimate.
Kindly help in this matter as these issues lead to customer dissatisfaction and ruin your company/product image

Mahesh Khanna
Trichy
98431 44701...
Complaint comments  Read comments Complaint category Unauthorized charges

Skoda India — Skoda superb : exhaust control light is on - yellow

 Vidya Bhat on Apr 18, 2016
I had contacted skoda in feb 2016 about the bad service report by vinayaka skoda bengaluru on my superb car. They told me that "fuel system may have gone bad" for exhaust control led is on issue. I had received emails and phones from skoda about solving the issue [told me to wait a bit], but that never has happened. I had to get my car back as the service center is not sure about what they feel is the issue. Even today, after 2 months i am holding the car in same condition.
Very bad response and customer care by an international reputed car brand. I think 2 months is enough wait.
My...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda — Free service fraud

 Mohnish_sapra on Apr 17, 2016
When I bought skoda rapid car I was given information that I will be given free service and 5 year parts guarantee but there false claims do not end.When I sent them my car in the first year they said the amount of kms have not reached the limit before we can service your car and said that you need to complete 15000kms before we service your car, so I said okay I will send it when it will reach 15000kms, now when I was booking for the free service the lady on customer care said that you free service is exhausted due to non delivery of the car in the desired time, I was amused to hear that they have...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Skoda India — Very casual approach of service station persons.

 gksunil on Apr 15, 2016
The very casual approach of the service station persons at priti cars pvt ltd, hubli resulted in dents on the wheel rims of front left and back wheels of my skoda laura. This was brought to the notice of concerned people but so far no action is being taken.

Regards.
Gks...
Complaint comments  Read comments Complaint category Car Service Centers

Skoda India — Skoda superb instrument cluster lights not working

 abhi ahuja on Apr 14, 2016
I am facing this issue past 6 months as my cars skoda superb instrument cluster led's are not functioning properly.When i went to service station they said they will replace the instrument cluster which costs around 70k. This car is just 4 years old and it has this issue.I have faced numeral issues in this car but i thought it was wear and tear with every car though in this car wear and tear is quite more than others. But i don't think this instrument cluster is not wear and tear ..I have owned many cars even 10 years and i haven't faced problems of instrument lights ever..They are pretty well bright..Why...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Skoda India — No response to the complaints

 Mony Phagotra on Apr 8, 2016
The company has kept the car with them since 45 days without even explaining the problem in the car. There was a problem with the engine of the car but the company didn't gave any specified problem of the car. First they told that the car problem will go to the company after 4 days but now after 45 days they are saying that they cant do anything. The car is still with them....
Complaint comments  Read comments Complaint category Business & Finances

Skoda India — Skoda rapid tdi injector failure

 ArjunDinesh on Apr 6, 2016
Hello,

My skoda rapid highline tdi, bought on 7/2/2012, had an issue of a blinking "emission and coil" indicator, in between a drive. This was on 7th january 2016.
When it was taken to the pinnacle service station kozhikode, kerala, they diagnosed and the issue to be with fuel injection system. One of the injector had stopped working and it needed replacement.
The car has covered just 48, 000 kms. After a lot of discussion and negotiations, the faulty part was replaced at a rate of rs 7000. Thanks to the service center guys.

Last friday again the car...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Engine performance

 sahu nelliparambath on Apr 5, 2016
Brought a rapid diesel vehicle on 15.1.16 through M/s Pinacle Skoda, Trichur dealer. Now the vehicle had run nearly 7500kms. The oil level is declining. I had approached the dealer service center the same complaint at 5000kms and they filled the oil. As a new vehicle, there should not be any oil declining
Vehicle No KL 8BH7474, Engine No CWX124214 chasis no TMBBUMNAOFG021954...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Skoda fabia ownership woes - ecu failure and safety hazard

 Thava Alagu on Apr 4, 2016
I bought skoda fabia with registration number ka04 mg2542 in 2009
From vinayak skoda, bangalore.
This was a defective car resulting in multiple breakdowns with various expensive repairs in the last 7 years. Defective car coupled with horrible after-sales-service has been the perfect recipe for all the nightmares that i had to endure.

I was forced to pay to fix most of the manufacturing defects, that even with multiple skoda workshop visits often with incompetent engineers not able to diagnose the root cause of the issues. Now most of the hardware issues remain fixed...
Complaint comments  Read comments [1]Complaint category Car Dealers

Skoda India — Sales fraud - dealer

 Maneshwar Goel on Apr 1, 2016
I bought a Skoda-Rapid 1.6MPI Style Plus from Vinayaka Skoda, Sadashiv Nagar, Bangalore. The car was bought under the recent 2015 manufacture year scheme wherein the company was offering 3 years insurance at Rs.1 and 1 year extended warranty along with the 2 years normal warranty.

Below is the breakup of the amount that I had paid to the dealer -
Finance SBM - 9, 60, 000
Down Payment - 1, 75, 717
Registration - 6500 (Without Receipts)
Additional Accessories - 11730

Total Paid - Rs. 11, 53, 947

Besides the dealer acted very...
Complaint comments  Read comments Complaint category Car Dealers

Skoda India — Absolute lack of customer service and unfair practices of gurudev motors chennai

 Rohit Jhunjhunwala on Mar 26, 2016
I am the owner of Skoda Fabia for the past 5 years and in none of the past years, i repeat, NONE of the past years have my experience at their Service Centers in Bangalore or Chennai been anything but a NIGHTMARE.
To quote a recent example, I recently went to get my car serviced due to some issues with the breaks at their Guindy service center, Chennai. This too after following up with their guys for 6 MONTHS. Before the floods as well as after, even after booking my interest to get service done on their website ( the showroom called me and said they will confirm in sometime. That was 6...
Complaint comments  Read comments Complaint category Car Service Centers

Skoda India — Pathetic service quality [Resolved]

 tirthankar2k on Mar 21, 2016
Giving my feedback after waiting for more than a month for work to be completed. Skoda has a spares availability issue for every spares they send the Bullock cart to fetch from Czech Republic.
since it is rocket science we are talking about service people are not competent enough to fix long pending issues, suggest me an alternate service workshop...
Complaint comments  Read comments Complaint category Car Service Centers

Skoda India — Bluetooth issue since day 1 of purchase

 deepakfnz on Mar 11, 2016
Name :
Deepak sharma
Existing customer :
Yes
Complaint type :
After sales concern
Email id :
Deepak@fashionnetzone.com
Mobile number :
9819931723
City :
Mumbai
Dealer :
Autobahn enterprises pvt. Ltd. - marathe udyog bhavan, appa saheb marathe marg, prabhadevi, mumbai : 400025, maharashtra - mumbai - 400025

Registration no. :
Mh02dz9111
Comments :
I have a concern for the bluetooth its not working properly after repeated complaints no one is bothered at autobhan. When i have...
Complaint comments  Read comments [1]Complaint category Car Dealers

Skoda India — Bad services from skoda service center jmd bhandup [Resolved]

 Amaryad on Mar 10, 2016
Dont go to JMD Bhandup.. They are not genuine... I had a very bad Expirience with them .. They will just try to add up any labour charges in your bill. I can show u my bill how they chetated me .. Since i have to go to family outing and i was out of town for alomost 6 month after this, i could not do anything

I gave my car for Servicing...
They charged Cowl Cleaning - 1000
They Charged Condensor Cleaning - 1000
They Charged ENGINE Waxing - 1000
They Charged Ac Servicing - 3500

After I got delivery I check all things as Per check list given...
Complaint comments  Read comments Complaint category Car Service Centers

Skoda India — Skoda fabia epc light blinking [Resolved]

 camanubhatia on Mar 10, 2016
I bought Skoda Fabia from Senator Mumbai in June-2014. Car was running fine but last year some EPC and engine light started appearing on Meter Screen.

I visited fahrenheit skoda Service center and they repaired the car.

After 15 days same issue incurred again which was repaired again by same service center.

Same issue appear again after some days and they have changed some part in vehicle.

On 27th Feb-2016 same issue occurred again and this was 4th time that happen. I give car at Service center and today after 13 days when I called service...
Complaint comments  Read comments Complaint category Car Dealers

Skoda India — Battery warranty

 subigopu on Mar 7, 2016
I pruchased car from skoda on september 2014. Next year january 2015 it got complaint with battery. Since my vehicle is under 2 years warranty I got the battery replaced. They replaced it with exide battery. When I asked for new battery warranty they told yhat it wont get fresh warranty and the warranty of new battery is from september 2014. Why is it so? Why cant skoda provide fresh warranty for replaced battery?...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Skoda fabia 1.6 petrol elegance model [Resolved]

 girishkaliwada on Mar 6, 2016
Had paid for skoda fabia elegance model & got a lower variant instead
which whent onto give me sleepless night with regular breakdowns
have sent them to notices but to no avail
they arent buzzing to give me a reply
vehicle :-reg no :- mh-02-cd-505...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Skoda — Bad service for skoda rapid

 subigopu on Mar 3, 2016
I own a skoda rapid car( purchase date 25/09/2014). First service was on November 2015. On 16th January 2016 it faces some problem with air conditioner and after sometime it got breakdown and with the help of service battery the problem of breakdown got solved...next day morning the same happens then also from workshop someone came with service battery and solved it. I reported skoda marikkar office and insisted upon them for checking the vehicle as I want to go for long trip on 22nd January. On 17th January someone from skoda service came and took the vehicle (complaint was regarding battery and...
Complaint comments  Read comments [1]Complaint category Car Dealers

Skoda India — Ecm failure [Resolved]

 Santhosh Kumar Bhambore on Feb 25, 2016
On the morning of 28-Nov-15, I tried starting my car (Skoda Laura F/L Ambiente MTI.9 - KA53P 0534) which was unused for 3 days and could not as it just wouldn't crank. I immediately called the Skoda Service centre at Singasandra, Hosur Road, who provided me details of a person who they stated was the on-call mechanic from Skoda. He and his team visited the next day and checked my vehicle and weren't able to detect the problem and recommended towing the vehicle to the service station so they could take a closer look and try to resolve the matter. The very next day, I called for a flatbed towing company...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

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