Skoda India Customer Care
Skoda Auto India Private Limited
Customer satisfaction rating: 25%
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COMPLAINTS

Skoda India Customer Care

Skoda Auto India Private Limited

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Address
A-1 / 1, M.I.D.C., Five Star Industrial Area, Shendra
Aurangabad
Aurangabad District
Maharashtra
India - 431 201

Customer Care Phone Numbers and Contacts




Customer satisfaction rating
25%
Complaints
524
Responses
168
Resolved
115
So far so good - The company responded to our notifications and is working on resolving complaints.

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Skoda India Complaints & Reviews

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Skoda India — Extended warranty extension problem

 getamitg on Jul 28, 2016
I bought skoda rapid mh 12 ke 7028 from pashankar auto in pune (Dealership shut shop later) and in addition to standard 2 year, warranty, i also purchased and paid for extended 2 year warranty (4 yrs in total). Apparently the extended 2 years never reflected in their system and my warranty expired in sep 2016. Am in touch with viraj skoda pune for this and though i am being told that needful is being done, almost after 1.5 months of follow up, i don't have confirmation on the extension being in place. I am being penalised for pashankar auto's error/dishonesty/inefficiency. I have supplied the invoice...
Complaint comments  Read comments Complaint category Car Dealers

Skoda India — Bad quality of parts used while given for replying.

 Rajan2016 on Jul 24, 2016
Hi, my name is rajan singh. i own a rapid tdi. my car was damaged badly in a accident in up. given it for repair at lucknow workshop (visual car). after a month i got my car back but it was having several issues. the quality of parts used were so bad that it looks like second hand parts. they used wiper of so bad quality that it damaged the wind screen of car. now since i am in leaving in mumbai and car was got repaired in up (was on tour) i don't know whom to complain. i asked autobahn skoda service center kurla (where all my car service are done) but they didn't attend major issues. my car is...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda Rapid — Egr, steering rack, injector and so on

 sbvenkatesh on Jul 22, 2016
Vehicle no ka51 mc 2623 model 2012 it has run 73k km. the parking or down time is more than 60 days in service station (stagered). for the above reasons.
On 30.06.2016 coming from some destination on nh4 at an speed of 100 kmper hour. suddenly vehicle dropped its speed to 40 km/hour with huge vibration. i was above to hit by a rear truck. luckly escaped. contacted rsa (skoda road side assistance) and the reply was you need to pay to toe your car and need to confirm by message or mail. it was heavy raining and was with family. sood inside the car for two hours and toed the vehicle with the...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda Auto — Auto gear shifting problem

 sharmil shah on Jul 21, 2016
This is sharmil shah owning "skoda rapid abn-at plus1.5 tdi cr / mh02dw-5926.
I purchased this vehicle because of brand name"skoda". but i am unable to understand the quality parameters of skoda.
In one year i faced a difficulty of battery which was replaced because the car is under warranty.
And now the car is in service station of jmd (kandivali - mumbai) because of some un-identified problem of auto gear shift.
I had bought this vehicle thinking that it has the same dsg gear box which is most successful in skoda superb, yeti or audi.
It has been almost 4 days...
Complaint comments  Read comments Complaint category Car Service Centers

Skoda India — A/c cooling coil leakage

 Rohit2907 on Jul 17, 2016
I have a skoda fabia car DL 6cm 3482...
model year 2012 dec...
I am very disappointed by the ac of this car...
It is very suprising that ac cooling coil leaked and the service center employe said ac cooling coil will be replace by break down in every 2-3 years...
This is so disguisting...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — The car is in the work shop and no progress is there for more than 2 years now

 goyalmohit1 on Jul 12, 2016
The services are not up to the mark of the skoda. if we talk about the last two years the car has the same problem repeatedly which the engineers are not able to resolve and keep on delivering the car back in the same condition saying that it ha been resolved.in these past 2 years the car have been in the work shop for more than a years time which is not there in their record as they make fake entries too, even still the car from past 3 months is there in the work shop and no sort of botheration is there with them to return it back.
They have charged me several times saying that some part...
Complaint comments  Read comments [1]Complaint category Car Service Centers

Skoda India — Laura

 Ravi Veeraraghavan on Jul 11, 2016
I am the owner of the vehicle skoda laura bearing regn. no. tn-07-bu-5874 with engine no.0435621 and chassis no. lca110hdb09033025. the vehicle developed smoke during driving and was given for repair with gurudev motors, guindy industrial estate. i was informed that ecm has failed and that replacement was necessary. as per the instructions from the service station the ecm was replaced and the 4th service was done. it has taken one month for the service station to deliver the vehicle on the ground that "spares was not available". for the parts i have paid a total sum of rs.1, 31, 773/- plus service...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Regarding scratch on my rapid windscreen

 Pavanpaul on Jul 9, 2016
To whom so ever this may concern

I pavan Mankani gave my rapid for a regular service and wiper blade changes at pune wagholi Viraj skoda, I took a pick up and drop service, while giving the driver checked the car and marked for scratches and damages, the only major damage was left tail lamp which I asked them to replace, . When my car came back from service centre I saw a very big scratch on the windscreen, immediately I asked the driver to call the concerened advisor Nitin to address the issue and asked him to take the car back to the showroom, after one day since he was on off I...
Complaint comments  Read comments Complaint category Car Dealers

Skoda India — Starting problems. complaint no-

 sanjiv hooda on Jul 7, 2016
Dear Sir,
Our skoda Rapid Car no- HR13K4488, lift your customer care person due to starting problem. Our complaint No- 2515145479 dated 04.07.2016 and Car reached at Giriraj Motors Gurgaon on dated 05.07.2016. M/s Giriraj person reply that problem in fuel pump so they change the fuel pump but after two days he says no approval received from skoda. we are suffering due to your service. we have buy this car only 8 month later and 22000 km is running. if the fuel pump stop in 22000 km than how customer buying the skoda car. it is final notice to you and we are going in court for compensation....
Complaint comments  Read comments Complaint category Car Service Centers

Skoda India — Service delay

 pgenpowers on Jun 30, 2016
My name Balakrishnan vh no 0696
We have purchased a new rapid at before 6 months have run 20, 000 km on 20/6/16 there was a engine check light blinking on runing we spoke to cbe skoda service they told to bring the vehicle to workshop I gave my vehicle on that day 12 Oclock for service after 7 days they are telling we want to replace turbocharger and some of spares in warranty today I spoke to cbe skoda they told till now we have not received the spares from company when I will get my vehicle the service & response is very very poor I have on response in ur toll-free no also can I get any...
Complaint comments  Read comments Complaint category Movement & Delivery

Skoda India — Registration number

 Rohit Nijhara on Jun 30, 2016
I got the Skoda Rapid in the month of Jan 2016 and at that time i got the temporary number which is a chandigarh number and I am living in delhi and the dealer who was fahrenheit skoda - motinagar. They told me that i will get the permanent number in two months however its been now 6 months i havent got anything and moreover the dealer is been closed down permananetly. I have called the toll free number for skoda couple of times and i always get the response that you will get a call in 24 hrs and havent got any call till now. This is the worst service i have ever got and will never go for skoda...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Skoda rapid service issues

 TanujaGadgil on Jun 28, 2016
I had provided my car for service at jmd kandivali service centre. While giving my car for service the fog lamp was in well condition, i had my self checked it, however when i took the delivery back the left side fog lamp had water in it. For coolant they increased the water in the tank.

They charged me for wheel alignment however its not done properly.

The customer service representative was not having enough knowledge of the overall service....
Complaint comments  Read comments [1]Complaint category Car Service Centers

Skoda India — Everything failure [Resolved]

 Raman Bhandari on Jun 19, 2016
Hi my name is Raman,

I purchased my Skoda Superb AT (petrol) about 2 years ago with the registration number HR26 CM 1576 and following are the failures till date:

- Fuel Exhaust
- Suroof (THRICE)
- Gearbox megatronic
- Multi-clutch
- Bluetooth stereo (THRICE)
- Charging point
- Ac vent
- Sideview mirror

Other than this I paid for the extended warranty to Arshia Motors but now the service staion people tell me that it was never registered in their computer and the company Arshia Motors is shut now....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Diesel Injector issue [Resolved]

 Ramachandran212 on Jun 15, 2016
I own a Skoda Rapid Diesel. Car diesel Injuctor was replaced few months back, but now another fuel Injuctor has gone bad. My car is just 4 years old and has only covered 30k km.
We have aleady reported this issue to Skoda India. To which Skoda never bothered to respond.

My question is: Is Skoda so badly manufactured with its frequent breakdowns that it can't even be compared to my 6 years old Maruti ritz, which had never even had any breakdown despite covering 80k km.

Can I expect a quick solution to my frequent car breakdown problem?...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — My registration number [Resolved]

 Rohit Nijhara on Jun 14, 2016
I got the Skoda Rapid in the month of Jan 2016 and at that time i got the temporary number which is a chandigarh number and I am living in delhi and the dealer who was fahrenheit skoda - motinagar. They told me that i will get the permanent number in two months however its been now 6 months i havent got anything and moreover the dealer is been closed down permananetly. I have called the toll free number for skoda couple of times and i always get the response that you will get a call in 24 hrs and havent got any call till now. This is the worst service i have ever got and will not ever go for Skoda...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Steering unit/faulty steering unit [Resolved]

 kamalkumar80 on Jun 14, 2016
Recently-(2016) when i gave my Skoda Fabia-petrol to Chennai workshop and asked them to check the steering wheel as i was not feeling it smooth while driving they gave me shock. They said to me that entire steering unit needs to replace as motor is not working. This costs almost 50K????. I bought this car in Jan 2011 @5.5L and so far in last 5 years i only drove 20, 000kms. I have been raising this issue that steering does not give me smooth feeling at least 3 times out of all 5 services but every time i was told that all are ok except this time-2016. This time since i insisted to check it thoroughly...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Service due but not willing to take the request [Resolved]

 Shriram thaniarasu on Jun 13, 2016
I had booked for service but there were no response from the skoda service center... Had called several times but they are not in a position to accept the booking for service... It's past a month service is due... Very poor response... R either accept for service booking nor suggest how we can get service done... Another option recommend for good garage to do servic for skoda rapid......
Complaint comments  Read comments Complaint category Car Service Centers

Skoda India — My car caught on fire by itself today. Serious safety issue [Resolved]

 Ashwin Subhash on Jun 12, 2016
My car while parked on the road today caught fire by itself.Whole side of the engine bay has been burnt completely.Please contact us immediately as this is a matter if public safety considering the number of skoda lauras on the road today.I myself have another laura and a rapid.Safety is of utmost importance and necessary actions will be made so as to highlight the issue in all relevant public forums across India.

The car is in my brothers name MR.Arjun Subhash. I

Please provide mail address so that pics may be sent.

Car was parked in Kadavantra, Kochi...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Skoda India — I'm complaining about service and d duration they take for service [Resolved]

 surekha6 on Jun 11, 2016
Skoda dealers are not properly well qualified n service and they don't have enough space for service under one roof for all service .. They try to fool customers and they dnt respond properly also .. It's really foolish if u take Skoda cars n Coimbatore and if u leave ur car for service n Sga cars .. We don't recommend Skoda to anyone and ur peace of mind wil be lost if u buy Skoda vehicles .. Why do they sell cars if they don't hav facility to do service . So money is only motive .. Service after sales is not maintained .. Pls dnt buy Skoda cars...
Complaint comments  Read comments [1]Complaint category Car Dealers

Skoda India — Employee behaviour [Resolved]

 sushma gouni on Jun 11, 2016
To experience the most ridiculous service please visit the skoda service at sanath nagar, hyderabad. This is not the first time but it is a repetitive behavior of the staff at this service center. Once over the phone the receptionist misbehaved and she went way beyond her limits and started abusing. And yesterday when i called up to check if my car repair estimate had been done or not an advisor named veerababu spoke in such a disgusting manner that i completely felt and now strongly believe that skoda customer service is the most horrible service ever. I am planning to just sell of my car rather...
Complaint comments  Read comments Complaint category Car Service Centers

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