Skoda India Customer Care
Skoda Auto India Private Limited
Customer satisfaction rating: 22%
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COMPLAINTS

Skoda India Customer Care

Skoda Auto India Private Limited

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Address
A-1 / 1, M.I.D.C., Five Star Industrial Area, Shendra
Aurangabad
Aurangabad District
Maharashtra
India - 431 201

Customer Care Phone Numbers and Contacts




Customer satisfaction rating
22%
Complaints
513
Responses
157
Resolved
101
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Skoda India Complaints & Reviews

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Skoda India — Everything failure

 Raman Bhandari on Jun 19, 2016
Hi my name is Raman,

I purchased my Skoda Superb AT (petrol) about 2 years ago with the registration number HR26 CM 1576 and following are the failures till date:

- Fuel Exhaust
- Suroof (THRICE)
- Gearbox megatronic
- Multi-clutch
- Bluetooth stereo (THRICE)
- Charging point
- Ac vent
- Sideview mirror

Other than this I paid for the extended warranty to Arshia Motors but now the service staion people tell me that it was never registered in their computer and the company Arshia Motors is shut now....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Diesel Injector issue

 Ramachandran212 on Jun 15, 2016
I own a Skoda Rapid Diesel. Car diesel Injuctor was replaced few months back, but now another fuel Injuctor has gone bad. My car is just 4 years old and has only covered 30k km.
We have aleady reported this issue to Skoda India. To which Skoda never bothered to respond.

My question is: Is Skoda so badly manufactured with its frequent breakdowns that it can't even be compared to my 6 years old Maruti ritz, which had never even had any breakdown despite covering 80k km.

Can I expect a quick solution to my frequent car breakdown problem?...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — My registration number

 Rohit Nijhara on Jun 14, 2016
I got the Skoda Rapid in the month of Jan 2016 and at that time i got the temporary number which is a chandigarh number and I am living in delhi and the dealer who was fahrenheit skoda - motinagar. They told me that i will get the permanent number in two months however its been now 6 months i havent got anything and moreover the dealer is been closed down permananetly. I have called the toll free number for skoda couple of times and i always get the response that you will get a call in 24 hrs and havent got any call till now. This is the worst service i have ever got and will not ever go for Skoda...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Steering unit/faulty steering unit

 kamalkumar80 on Jun 14, 2016
Recently-(2016) when i gave my Skoda Fabia-petrol to Chennai workshop and asked them to check the steering wheel as i was not feeling it smooth while driving they gave me shock. They said to me that entire steering unit needs to replace as motor is not working. This costs almost 50K????. I bought this car in Jan 2011 @5.5L and so far in last 5 years i only drove 20, 000kms. I have been raising this issue that steering does not give me smooth feeling at least 3 times out of all 5 services but every time i was told that all are ok except this time-2016. This time since i insisted to check it thoroughly...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Service due but not willing to take the request

 Shriram thaniarasu on Jun 13, 2016
I had booked for service but there were no response from the skoda service center... Had called several times but they are not in a position to accept the booking for service... It's past a month service is due... Very poor response... R either accept for service booking nor suggest how we can get service done... Another option recommend for good garage to do servic for skoda rapid......
Complaint comments  Read comments Complaint category Car Service Centers

Skoda India — My car caught on fire by itself today. Serious safety issue

 Ashwin Subhash on Jun 12, 2016
My car while parked on the road today caught fire by itself.Whole side of the engine bay has been burnt completely.Please contact us immediately as this is a matter if public safety considering the number of skoda lauras on the road today.I myself have another laura and a rapid.Safety is of utmost importance and necessary actions will be made so as to highlight the issue in all relevant public forums across India.

The car is in my brothers name MR.Arjun Subhash. I

Please provide mail address so that pics may be sent.

Car was parked in Kadavantra, Kochi...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Skoda India — I'm complaining about service and d duration they take for service

 surekha6 on Jun 11, 2016
Skoda dealers are not properly well qualified n service and they don't have enough space for service under one roof for all service .. They try to fool customers and they dnt respond properly also .. It's really foolish if u take Skoda cars n Coimbatore and if u leave ur car for service n Sga cars .. We don't recommend Skoda to anyone and ur peace of mind wil be lost if u buy Skoda vehicles .. Why do they sell cars if they don't hav facility to do service . So money is only motive .. Service after sales is not maintained .. Pls dnt buy Skoda cars...
Complaint comments  Read comments [1]Complaint category Car Dealers

Skoda India — Employee behaviour

 sushma gouni on Jun 11, 2016
To experience the most ridiculous service please visit the skoda service at sanath nagar, hyderabad. This is not the first time but it is a repetitive behavior of the staff at this service center. Once over the phone the receptionist misbehaved and she went way beyond her limits and started abusing. And yesterday when i called up to check if my car repair estimate had been done or not an advisor named veerababu spoke in such a disgusting manner that i completely felt and now strongly believe that skoda customer service is the most horrible service ever. I am planning to just sell of my car rather...
Complaint comments  Read comments Complaint category Car Service Centers

Skoda India — Skoda fabia

 hr yadav on Jun 5, 2016
Hi,

I am having skoda fabia gj06eh1038 recently my car was been sent to denting and painting work of left sides both doors at torque automotive on dated 24\05\2016 the delivery of the car was done with half completed in which it was noticed inside door carpet was attached with pin and nails as well it was not properly attached and gluedinterior part of the car was looking really bad of the left door sides.

Even the handle of the door was in my hand while opening the door of the car infront of employee the reply given by him was sir apne handle ko jor se khicha this...
Complaint comments  Read comments Complaint category Car Service Centers

Skoda India — Service complaint: it's been 5 days and i havent got my car back

 anurag1314 on Jun 3, 2016
Hi škoda india team, writing this in great dismay. My skoda rapid ch01ar7877 went for service to giriraj motors, gurgaon on monday, 30th may. And it is still lying with the service center and there is no communication when will i get it back. To tell you the whole story, i gave it for service on monday, an engineer called me in afternoon saying that 3 parts are not working (Map sensor, some wiring and another small part) that needs to be changed, worth 10, 000 rs. As two parts were not with service center, i told him i will get it done next week when all parts arrive. I realized the same evening...
Complaint comments  Read comments [1]Complaint category Car Service Centers

Skoda India — Injector problem

 Jan001 on Jun 2, 2016
2012 full option skoda rapid 80k done. . faced jerky movement followed by warning signal (coil ). . Taken vehicle to service station n diagnosed injector failure which needed to replace and cost is Rs 25000. . I searched internet n found most of rapid&Vento has this issue. . Apart from spending 11 lakes I hav to spend 25000 more for this substandard engineering and ofcourse 3 injectors r waiting for failure. .
In past i used many vehicles but never faced such a problem. .
a common major engine issue faced by almost 90% vehicles in less than 80k kms is ridiculous. Skoda has to do...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Indication appearing on car control panel

 shashank vasant sathe on Jun 2, 2016
Car reg. no. MH40, KR 2985. NAME OF OWNER - MR. SHASHANK V. SATHE NAGPUR. M. S.
sir,
from last 4 months my car is displaying an indication on control panel. Ihave consulted with scoda service centre, navnit cars NAGPUR for this problem. they asked me to check engine oil level / any oil leakage if it is there. I checked it personally 7 found no problem. service engineer asked me to bring my vehicle at workshop for detailed checking Ihave taken my car scoda fabia at there workshop. after keeping my car at workshop for three days the problem reappeared when I took my car back to home....
Complaint comments  Read comments [1]Complaint category Car Service Centers

Skoda India — Irresponsible service person and managers

 Anand Elangovan on Jun 1, 2016
I have already raised a complaint to skoda on this. There is no proper coordination inside the skoda between the departments and each one is complaining about the other department.

There is no proper comittment on the delivery of the car after servicing. Everytime there is a delay or they will let us come again giving stupid reasons like they are overloaded.

now I took my car to service from chennai to trichy since the serivice is over due, but the trichy skoda service(gurudev motors) also super fast.

I am not sure how skoda recruited all this guys, such...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Skoda — Car engine problem

 Binremak on Jun 1, 2016
I brought Skoda rapid elegance in 2014 after 2years and 10000kms the car one day started jerking and cool symbol started appearing took it to service station they daignosed it as a problem with fuel injector the 3rd injector problem was replaced and was covered under warranty after 2days of use the problem araised again and this time I had to call the roadside assistance and took it to a service station now they daignosed it to be a 4th injector problem and now it's covered under extended warranty I am thinking of moving legally against Skoda for providing such faulty car to the costumes never by...
Complaint comments  Read comments [1]Complaint category Cars, Vans & SUVs

Skoda India — Octavia battery

 saroshmody on Jun 1, 2016
Trust this mail finds you well.
I am writing to you about a serious concern which has been unaddressed from last friday – 27th may’16.

My octavia (Mh01 bk 6535) was 1.5 yrs old when one morning it refused to start. This was june’15.
The sewri service centre replaced a battery given by skoda india.

8 months on and the same problem occurred. The car was dead on the 27th may’16 morning.
I called the service centre hotline, answered by a mr. Satish, who by the way was extremely rude, a very condescending tone and was outright a goon on the phone,...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Rapid

 Anto Pappachan on May 31, 2016
I own a 2012 modal skoda tdi elegence and while driving it induce hingh engine sound and vibration and it's only done 58000 km. The problem was diagnosed by service center and its because of failure of fuel injection. The approximate cost for the four fuel injector will be rs 88000/-. My fried also faced the same problem and we come to know that all 2012 modal has the same problem. We are not expecting such a poor quality product from such a world premiere brand. This is most concern and i don't know why they not call back and rectified it. We loose the trust in the brand....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Skoda India — Vehicle registration number not received from 6 months

 gunjan123@ on May 26, 2016
This was to inform that we had booked a skoda rapid car on 18th dec, 2015, the delivery of which was given to us on 10th january 2016. From the date of delivery till now we have not been given the permanent vehicle registration number. A temporary number was given to us at the time of delivery which was valid for 2 months only. We have purchased this car from the fahrenheit automobiles, moti nagar, najaphgarh road. But now while calling to the customer care, we came to that the dealership of that dealer is cancelled, but we were not informed about it neither by the company officials nor by the dealer...
Complaint comments  Read comments [1]Complaint category Car Dealers

Skoda India — Skoda fabia wb-40x9824

 Ashis Chattejee on May 25, 2016
Myself Sri Ashis Kr. Chatterjee Owner of SKODA FABIA WB-40X9824, am astonishingly unsatisfied with the official processing in view of servicing & repairing of my vehicle following repeated complaint & visit to your service center regarding excessive noise of radiator fan while driving. Adding with this problem i must say that the car is in vigorous vibration using brakes while travelling with a speed of 100-110 km/hr from the very first date. But repeated complaint went in vain. Please provide satisfactory customer dealings by the service center.
Please look after the matter on urgent mode...
Complaint comments  Read comments Complaint category Car Service Centers

Skoda India — Skoda rapid poor mileage and ac fan problem [Resolved]

 Kumar Baibhav on May 11, 2016
I have already complained many times about poor mileage of my rapid Reg num BR-01BY-7156. I have left using the car from last one year because of very poor mileage and Skoda hardly took any action for this issue. I have been trying for this for more than a year but no proper response. I visited Skoda workshop but they say they have left dealership and can't do anything for this. Sraud fan(ac fan) has a gap n makes horrible noise and car is under warranty n workshop says if Skoda sends the part they will replace it . I don't understand Skoda promised so much before the purchase and after that no...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Skoda India — I want to inform you about a complaint with aircon vent in octavia 2015 elegance [Resolved]

 anuroop patra on May 9, 2016
Mine is a 2015 Elegance Skoda Octavia.I am extremely dissatisfied with the quality of Aircon vent adjustment knob.
3 of the knobs came out when I tried adjusting the direction of wind after the car was parked in the sun for a while.
I am currently in your Trivandrum service station and when asked about the problem, they say it is broken and has to be replaced and doesn't come under warranty.
It is shameful and extremely disheartening that Skoda which is a quality oriented company is providing such an expensive vehicle using low quality parts.
I feel cheated .please do...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

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