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Skoda India Customer Care

Skoda Auto India Private Limited

A-1 / 1, M.I.D.C., Five Star Industrial Area, Shendra
Aurangabad
Aurangabad District
Maharashtra
India - 431 201

Customer Care Phone Numbers and Contacts

Phone:1800 209 4646
 1800 102 6464
Mobile:+91 240 6631 111
 +91 240 6631 222
 +91 240 6631 333
Fax:+91 240 6631299
 +91 240 6631199
 
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Skoda India Complaints & Reviews

Skoda India - Defective Rapid piece

User
 rakmathur on Apr 12, 2014
In the first 2 months only, the car has started heating up & so called Skoda technicians couldnt arrest the problem. They had replaced the whole engine. But the situation never changed & now some other problem has started. When asked for replacement of full car, they claim it to be under warranty & hence all parts can be replaced. Only tyres are now left to be replaced & fortunately the make is of Apollo so they are still running. Had it been from Sooda im sure they would have had been replaced by now. Its quite unfortunate that Sudhir Rao as India Skoda head is ok with all these feedbacks. He is...
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Skoda India - Dissatisfied customer

User
 shirens on Apr 9, 2014
Hi Team,


I am writing this email as a final step before I decide to kill the vehicle forever. I’m really dissatisfied with the kind of service done.


I own a 2010 Skoda Fabia Ambient and recently got it serviced at your Reay Road workshop. The service didn’t even last for more than 12 hours and even after repeated messages to the engineer I don’t receive any reply. I have to follow up all the time


The car has some problem which no 1 is able to rectify. This is being happening since 1.5 years. Every now and then...
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Skoda India - Skoda superb 1.8tsi patrol

User
 RajKumar Tyagi on Mar 28, 2014
I purchased this car in June/2011, the AC never worked properly, just 1 month back they replaced the coil for which car was with nawab motors for about a month,

After I received the car I found a new problem, it vibrates when I start the car in the morning for about 4-5 km, and becomes smooth after some time,

I went back to Nawab Motors, They says that clutch need to be replaced

My car is under warranty up to 2015, Nawab motors says that it is not covered under warranty,

I am not able to understand with auto gear Car how the clutch...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Skoda India - Engine problem with 34000 Km driven Vehicle

User
 Kumar Nachiketa on Mar 12, 2014
Dear Team,
This is Kumar Nachiketa from Bangalore, I own a Skoda Fabia Ambiente 1.2 MPI purchased in Sep 2009 from Tafe Access, run ~34000 Km. My car has always been serviced regularly. I recently gave my car to Vinayaka
workshop for a problem experienced (Engine vibration when idle). As a result of two days of verification and Skoda technical team's feedback, my car is found with an issue with engine compression ratio. It's told that only way to fix the issue is to go for engine overhaul (Cost 2.5 lac). It was also suggested to me to run this car for aprox. 2
years...
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Skoda Auto India Private Limited - SKODA Auto India Private Limited cheating indian customers

User
 Weblink Softwares Pvt Ltd on Feb 27, 2014
I am filling complaint against SKODA Auto India Private Limited. I have online booked skoda Octavia on 24/12/2013 paid Rs. 5000.00 by credit card. Due to poor customer services and also no response to the customer. I have canceled the booking on January 2014, and purchased the Hyundai fludic verna 1.6 CRDI SX (o). When I have cancelled booking and claim for the refund of my Rs. 5000.00 called 5 times to SKODA Auto India Private Limited customer care support center with in January and February month. But each and every time they are giving me false commitment and I have yet to be received my money. ...
Complaint comments Read comments Complaint category Cars, Vans & SUVs

Skoda India - Skoda Service Center Autobahn - A Big Fraud

User
 brokentrust on Feb 24, 2014
I write to you today to convey my utter annoyance and concern at the matter in which we are being cheated and bothered by Autobahn Skoda Service Center. Its ridiculous and disappointing and thoroughly disturbing. • We bought Skoda Laura in April 2012 along with extended warranty as well. But it all seems to be in vain with such non-transparent system and process of skoda. First of all inspite of being very regular with servicing the car breaks down on 3rd of feb 2014 in the middle of the road. On contacting, the so called 24 hours service numbers, none of them got connected and we were without...
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Skoda India - Repetitive problems in Skoda Superb

User
 Nitin Singhal 0702 on Feb 22, 2014
I purchased the Skoda Superb Automatic in Dec. 2010. It has been 3 years and 2 months since the purchase, the car has run 50000 kms. and there have been some or the other problem due to which a lot of time, money and energy have been wasted. My driver was going to drop my kid to his school when suddenly the car broke down. My kid was stranded on the roads for more than an hour until alternate arrangements could be made. The car was sent to the service station where i am told that some part called Mechatron is not working properly and this would cost about Rs.2.25Lacs i.e. approx. 10% of the...
Complaint comments Read comments [1] Complaint category Cars, Parts & Vehicles

Skoda India - worst service from bhandup service center

User
 Rafik Khatib on Feb 18, 2014
had bought a new car on 24th November 2013, got gear shifting knob defective, steering defective, facing lots of problem with air condition, had been facing lot of problem with service center after sending car to them for more then 3 times in 2 months. still no response from them and they are just fooling around with all stupid excuses ....
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Skoda India - Pathetic service

User
 Ajit Keeriyott on Feb 1, 2014
Yesterday I took my 2 year old Yeti to the service center at Shivaji nagar, Pune for it's normal yearly service. Finding the place firstly is tough as there is no pick-up/drop facility, then one finds a cramped up place which is the only service center for Skoda vehicle owners in Pune, quite disappointing.

The real surprise came when I went to collect the car in the afternoon. I found that it was not washed or even wiped inside and the service center workers had added a few complimentary foot marks around. The Service Advisor told me that the engine bay is not washed as per...
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Skoda Auto India - Skoda Rapid Breaking Problem.

User
 korat8570 on Nov 25, 2013
I have purchased skoda Rapid on june'12 from Torque Automative, Ahmedabad, GUJARAT .
Vehicle no - GJ01KR0521, White Colur .
When i left it for my 1st free service @ 15000 KM in Torque Automative, Sarkhej (Ahmedabad)
(Service unit ., now i got a call from the sevice centre and stated that the brake pads and disk pads
to be replaced . WIll the life of it is only 15 K KM's ?
Then I changed at 18000km.
the local indian manufactured cars like maruthi and TATA cars pads are used atleast for 40 - 50 k KM's .
It costs rs8000 for the disk...
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Skoda - Stolen tools & change the Switch by Nawab Motors employee

User
 Pratik Jain on Nov 22, 2013
Nawab Motors,



It is really very pathetic and disappointing that I get such kind of reply even after giving you the call recording as a proof, still you could not understand who is culprit and blaming me that I have manipulated the things, Now I have attached the call recording for the higher management and hope they do listen the same and come to know who manipulate the things and what is truth,



In order to save yourself from the mistake you are not authorized to put the blame on customer without any proof. On what basis you have...
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Skoda - irresponsible

User
 jeffygeorge on Nov 19, 2013
Before four day my car skoda rapid complaint starting problem. We unformed but not response proper and next day company taken my car. Still evening not told any reson and last time the told 3 injector problem. They blaming us your diesel not good. What we can do. This is not our problem.They told for change injector 63000 and service charge around it will come 1lakh. It new car before 5month we take. 3 years warranty is there. Y we want pay. I take car in Tirunelveli skoda company. 19-11-13 today also we going ask. So I write consumer complaint two times but your side what action pls. Anand Triunelveli...
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Skoda Auto India Pvt. Ltd - Regarding Skoda Superb poor quality and service

User
 nitinbothra on Nov 13, 2013
I bought this car skoda superb from Arshia Motors Faridabad and the car turned out to be of such poor quality that every 3-4 months the car was sent to the service station and it had stayed there for more that 2-3 months every time because of non-availibility of parts. As soon as the warrantee got over all the traits of bad service is showing. the Air conditioner has stopped working, suspension was done by Arshia motors but still there is too much noise, new headlights were installed and after about 11 months it is faulty (Skoda is asking for 20000rs for headlight). Out of 4 years since when i am...
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Skoda Auto India Private Limited - Unjust extortion of money in warranty period, poor customer care and after sales services

User
 malikrav on Oct 21, 2013
Dear sir,
I own one SKODA LAURA MT. it was purchased from your dealer at Raipur ( CG), M/s SPEED AUTOMOTIVES PVT LTD.
My car bears the registeration no. CG04JF9195.
On 8th of october 2013 I contaced the dealership with the following problem:
Coolant indication was glowing red and alarm was sounding when I started the car for the 1 st time in the morning.

SQEUENCE OF EVENTS AS THEY HAPPENED:
- Immediatly I turned the ignition off, waited for few minutes and restarted the car, and the glow and alarm no longer turned on and I could use the car normally...
Complaint comments Read comments [1] Complaint category Cars, Parts & Vehicles

Skoda India - right window lock damage

User
 rakesh poonia on Oct 21, 2013
Dear sir, I have respected that I have purchased a fabia car on oct 2011. My car regd. no. is HR20 W 9178. Now my car right window lock is damage in aug 2013. When I have gone ur company showroom Daimond automobiles hisar then he says that this showroom closed and u come next months. but again i ask on telphone that he said me that u will wait 15 sep13. again ask that he said me that u wait oct13 1st week but this showroom not open again now. now my warranty period is endingon 21 oct13. I have my complaint on 14 oct in ur coustmer toll free no. then I have visit ur company showroom sidak automobiles...
Complaint comments Read comments Complaint category Car Dealers

Skoda India - Car has lot of noise from doors & AC conked of 3 times

User
 Neeraj Munjal on Oct 16, 2013
I purchased a new car on 31st Jan 2013 but since begning the car has lot of sound from Doors & AC conked of 3 times . The complaints have been submitted to company the car has been sent to service station atleast 20 times in last 7 months but not satisfactory . Tring to contact the company but no body responding. Regards...
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Skoda India - Harassment by Skoda dealer

User
 salilmehta on Oct 13, 2013
Sir, I had booked the new Skoda Octavia under the name of my firm Bindoo Gas Service at Arshia Motors Faridabad for which i had given a cash deposit of 1 lac rupees on 26/09/13 and a furthur cheque of 15 lac rupees on 01/10/13. I was told by the sales executive that the maximum cost of the top model automatic would be less than 19 lac. when the rate came out it was 22.2 lacs which was a big increase from the estimated quoted price. Still since i really liked the car, i decided to go ahead and purchase it. But i was informed by sales executive from Arshia Motors that due to unavailability of...
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Skoda Auto India Private Limited - Manufacturing Defect not rectified event after 10 months of highlighting the issue

User
 satish_narayan on Oct 7, 2013
I purchased a Skoda Rapid Diesel top end from Vinayak Skoda Palace Road Bangalore in July 2012. In dec2012 i noticed that there was a noise coming from the steering column & every time during gear shift the car jerks/recoils. Highlighted the same to Vinayak Skoda & SAIL in Dec2012 and it has been 10months since, the car still has the same set of issues. In the 10months they have taken the car for repairs 7times for an over 23days & still counting. Every time the take the car in for repairs they reassure me that this time the issues would be fixed but all empty promises. The days the...
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Skoda - deficiency in service

User
 rajesh adv on Sep 30, 2013
sir, i have send my scoda fabis car on 07/09/1013 for service, there was a complaint of staring but till today not repaired while the manger close the job without resolving the problem and staff also committed theft of diesel from my car in the compelling circumstances i took the taxi for day to day work and paying charges for the same its all due to deficiency in service of Scoda company and also caused mental pain, for the same i had made complaint on toll free no. bearing complaint no. SPL37219 and also not ready to pay the charges for taxi from the date 07/09/13. Kindly do needful Virendra...
Complaint comments Read comments [1] Complaint category Car Service Centers

Skoda India - cheater dealer Senator Motors Skoda PVT LTD

User
 vinayakhospitalityservices on Sep 11, 2013
Dealer called me for serviceing , they insisted me and said they will send guy for pick-up , post one day of pick-up someone called me for works pending and said the bill would be 33k , I said I don't face any trouble in my Fabia so please do not go for any major part change , my bill shouldnot be more than 5000 , now second day the billed me 25000 , saying that "you had agreed for all work " they are now trying to blackmail me either I pick the car post payment of 25k or drop the car their ......
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