Skoda India Customer Care
Skoda Auto India Private Limited
Customer satisfaction rating: 30%
Submit a Complaint
576
COMPLAINTS

Skoda India Customer Care

Skoda Auto India Private Limited

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Address
A-1 / 1, M.I.D.C., Five Star Industrial Area, Shendra
Aurangabad
Aurangabad District
Maharashtra
India - 431 201

Customer Care Phone Numbers and Contacts

Phone:
Phone:
22
11


Fax:
Fax:
+91 240 6631299
+91 240 6631199

Customer satisfaction rating
30%
Complaints
576
Pending
213
Resolved
157
So far so good - The company responded to our notifications and is working on resolving complaints.

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Skoda India Customer Care related pictures (42)

Skoda India Complaints & Reviews

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Skoda India — Engine manufacturing defect. Skoda refusing to take the responsibility

 Dipen V on Dec 8, 2016
My vehicle SKODA Superb no. MH 01 AV 4659 is given for repair on 22.10.2016 at JMD Kandivali. Till today, no clue as to what the fault is, ? how can there be such fault ?when will the car be repaired?
I am verbally informed by JMD that there is some engine problem but they are unable to find fault.
I have lodged a complaint with you also on 2.11.2016 but no resolution as yet.
They have no answers as to what the problem is.
NO analysis or diagnosis report is given for the test conducted. All they are telling us is We will have to replace the engine and pay 7.5 lacs for...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Engine failure and bad after sales service

 Dipen Vakil on Dec 8, 2016
My vehicle SKODA Superb no. MH 01 AV 4659 is given for repair on 22.10.2016 at JMD Kandivali. Till today, no clue as to what the fault is, ? how can there be such fault ?when will the car be repaired?
I am verbally informed by JMD that there is some engine problem but they are unable to find fault.

I have lodged a complaint with you also on 2.11.2016 but no resolution as yet.

I am without car for so many days and it is affecting my work very badly. I have also requested for stand by vehicle if repair is taking longer time but there is no revert for the same.
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Skoda India — Complaint letter skoda rapid

 mohit 09 on Dec 5, 2016
To,
Skoda Auto India Pvt. Ltd.

Dear Sir,
Sub:- Complaint letter
Ref.: Skoda Rapid Ambition TDI UK08Y9783
Model No. SKODA RAPID AMBITION TDI (purchase Aug 2012 )
Engine No. CLN208461, Chassis No. TMBBLFNA6CG023833
Registration Date -16 AUG 2012
Purchase Dealer - C& T MOTORS PVT LTD PARTAPUR MEERUT UP

I Mr. Mohit chauhan, owner of above vehicle, would like to bring to your kind notice that i was purchased the skoda rapid car on June 2012 From C& T MOTORS PVT LTD PARTAPUR MEERUT UP . In 200 km I have facing starting...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Skoda India — Skoda Rapid - TDI - Fuel injector failure (one more)

 Kishore Bilaney on Dec 3, 2016
SKODA does it again.
All 4 Fuel injectors damaged within 75000 kms.
Upon questioning SKODA, they state, it is because of servicing not effected with authorised SKODA dearlers. It is a sheer blackmail from SKODA to service with their service centres, who charge a huge hefty sum, whereas, reputed garages / auto service centres do it for 50% less amount.

Then, they claim, 50% discount is offered, towards goodwill.
It is a big big scam in India, wherein, the faulty engines and injectors are attached, as, the consumer societies in India are not strong enough to question...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Broken key - Skoda Rapid

 Vajjrapani Bajendrababu on Nov 30, 2016
Hi,

My father Mr. Bajendrababu V owns a Skoda Rapid and the Registration number of the car is TN 22 CT 6066.
The key is broken from the attached remote and is creating various problems. The car is having problems in starting and it stops suddenly in middle of the road. We are having huge difficulty in using the car with the broken key and have taken the car to gurudev motors service centre in chennai for fixing the key problem.

But unfortunately the service centre people are saying it will take minimum 15 days to get the Keys replaced as it need to come from...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Torque automotive - pathetic service

 Preeti Chauhan Bais on Nov 25, 2016
I am thoroughly disappointed with the sales and after sales people in the company, before buying the vehicle 24*7 they kept calling us and running behind, but as now their job is done and looks like ours have started. Just to let you know its been 2 months I've bought a skoda rapid style plus high end model and thousands of times I've been asking for my documents but none of them are bothered to respond to my query inspite of continuously calling them they are least bothered to send the docs or even respond to our calls. Even before this for my car RTO registration I had to run behind them and finally...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Service centre

 raviranjan22 on Nov 20, 2016
I buy a skoda rapid elegance 1.6 mpi at bp on 09-11-2016 through singh motorcars pvt ltd patna. the showroom and service centre in patna has been closed. right now there is no any dealers in patna.

question is that why i will move to other state for service and insurance claim. kindly arrange service or take back your car and return my money. othewise i will move to consumer forum.

ravi ranjan 9771464147...
Complaint comments  Read comments [1]Complaint category Car Service Centers

Skoda India — Service delay and providing wrong information

 Mahesh_Chowdary on Nov 18, 2016
I am extremely disappointed on your after sales service because, I have given my car for repair on oct 31, When I asked the dealer for alternate car the dealer assured me that the car will be repaired within 15 days and there won't be requirement for alternate car.

But as of today its been 18 days.So today when I enquired about the delivery of my car.They are simply saying that it could take another month to get the car repaired.This is not how skoda should treat their customer.

I only agreed to get the car repaired at the said dealer because they assured me that car...
Complaint comments  Read comments Complaint category Car Service Centers

Skoda India — Worst service of my fabia, 2011 diesel

 Anudeep Gunda on Nov 10, 2016
Hi ths is anudeep from hyd, my vechile number(AP36AU0005).I have given my fabia as of break down, they have said the problem is of timing belt nd need to replace the same. They have taken almost a weekdays nd delivered the vechile. Now there is lot of engine sound which was not before. I have called to sevice center(sanath nagar, hyd) they are now saying that there might be another problem once bring the car.I have taken the car to service center, they are now saying that there is a problem with the coolent set nd we shud replace it(cost 28000). I have paid the bill nd brought my car nd before bill(timing...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Skoda India — 2nd Year Service of Skoda Rapid - BR01BY 7143

 Saurabh_Patna on Nov 8, 2016
I own a Skoda Rapid purchased from Singh Motors in Year 2014 at Patna. When I approached service center for my 2nd year service of I came to know that they have closed their shop and service center. I approached your service representative @ toll free number he suggested to visit Jamshedpur or Kolkata Dealership for Service. When inquired about who will the bear the cost of taking my car to Jamshedpur for service and coming back, he advised me to speak to Service person at Jamshedpur who will help me in this regard. He shared a contact no of Service person Ms. Sandya Sinha of Imperial Auto, Jamshedpur...
Complaint comments  Read comments Complaint category Car Service Centers

Skoda India — Skoda Fabia 2011 KA 01 MG 4373 [Resolved]

 Mansoor20 on Nov 6, 2016
Being met with an accident and parked at Skoda, we blindly believe the fame of this brand but guess what... I get charged 350/day for parking and 2% of total repair charges as the vehicle went for total loss ( which SKoda Auto representative declined as per rules ) and my vehicle's monogram is stolen, my vehicle doesnt start anymore ( which used to when I left ) and Skoda is least bothered about its customer now. When started yelling at the skoda Manager ( Ram ) all he responds is.. I'm not responsible for this issue and disconnects the call.

Well things have not been sorted yet...
Complaint comments  Read comments [2]Complaint category Products & Services

Skoda India — About an issue of an skoda rapid i have booked

 sonu12341 on Nov 5, 2016
Hai this is venkatesh from vijaywada

subject -about my advance back of booking skoda rapid & the reason

i have paid advance for skoda rapid (carbon steel) rs 20000 on 25-9-16, as my father is a bank manager loan process has been started on 28-9-16
it takes nearly 15to 20 days of time toapprove the loan, , as we told before paying advance the time and the duration, and MR suresh
the excutive said ok that he will keep aside the car that we have booked ...
so the day of 23-10-16 i got a call from suresh that (sir carbon steel is not avaible, the reason...
Complaint comments  Read comments Complaint category Car Dealers

Skoda India — Bad customer service & No value for Customers [Resolved]

 deepu6464 on Oct 24, 2016
Hi,
I met an accident on Sep 8th 2016 and had given my skoda Rapid to the Marikar skoda Trivandrum showroom on Sep 9th 2016. Since the Insurance process is initiated and the surveyor had checked the vehicle and requested the service manager to Order the parts. he had ensured to give an advance amount as early as possible since the service centre folks had asked for 15 days to deliver the parts.
Now, today on October 24th, I had requested an update on my Vehicle repair status and the service guys had replied that they haven't ordered the parts till today. They are asking for 20 more...
Complaint comments  Read comments Complaint category Car Dealers

Skoda India — Manufacture failure

 Gokul Sethuraj on Oct 27, 2016
A sound was noted after 60000km service of SCODA RAPID vehicle by your dealer Marakar Motors in Trivandrum, Kerala. The same was reported to your service dealer. It was informed that it is because of Steering Rack Sound and it is a manufacture mechanism failure.
Although all reputed companies will rectify the manufacturing defects without any difficulty your dealer did not responded positively. As it may tarnish the reputation of your company if the matter is reported to other circles I hope that you will intervene and rectify the same at the earliest . Details of main office for reporting...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Car seat being damaged [Resolved]

 micky_karan@yahoo.com on Oct 22, 2016
To whom so ever it may concern
I bought a new skoda octavia and I took it for inspection after 7500kms the very first service at krishna auto sales in Chandigarh I asked the advisor for certain jobs to be done but failing in all and spoiling my cars seat with a chemical which took off the leather from the seat there was a stain which I asked the advisor to remove so the employee working rubbed it with the chemical which took off the leather then I approached the manager of service he was apologising .i jotted down a complaint and forwarded to the customer care after that they took my car...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Car service [Resolved]

 Arun Namjoshi on Oct 22, 2016
We had given our car MH-31-EA684 for routine service on 6th October 2016.
We regret to say the following:
1. The floor supervisor informed us on phone spelling out number of repairs to be carried out, we asked him to list out the repairs in writing including applicable cost so that we can arrange to carry out the repairs, the request was not complied. We feel that the said supervisor was telling all the things to make money for company for unwanted repairs....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Regarding not been provided proper service [Resolved]

 Ranjeet Lad on Oct 21, 2016
Car breakdown within 3days from the purchase and showroom aren't supporting.
Through road side assistance car is taken to JMD service centre they are saying 2 more working day to solve the problem . New brand skoda Octavia style plus faces problem within 3 days
And on the top showroom is like we are from sales and so on
Worst experience I have ever been in life...
Complaint comments  Read comments Complaint category Car Dealers

Skoda India — Complaint regarding delivery of my skoda fabia vehicle [Resolved]

 nizamudeeny on Oct 21, 2016
I am fatima, i have given my skoda fabia car having reg number KL01 AT 3470 for replacement of timing belt & V belt on 12/10/2016 and they have told the expected delivery date as 12/10/2016 6.00 pm . But as on today 20/10/2016 the vehicle has not been delivered. i have given the vehicle for replacing the timing belt and v belt after importing the the above said parts from skoda company. i use to call the service adviser for enquiring about the delivery of vehicle and he will tell next day will deliver the vehicle and also he will tell that
he will update status of work and delivery time...
Complaint comments  Read comments Complaint category Car Service Centers

Skoda India — Extended warranty not recd in spite of payment done at the time of buying the car. [Resolved]

 Advait Pandya on Oct 15, 2016
My skoda Ralid car was bought from Rg`s auto. DSa - Haren and thru senator in april 2015 at the time of buying had paid Rs. 17721.00 for extended warranty. However skoda dealer shut skoda service in mumbai and now when i need the extended warranty beyond 2 years neither skoda India not skoda dealers autobahn or jmd ready to help.
Since senator is already closed as a skoda dealer neither are they traceable nor reverting. Have written several emails to customer support skoda India and mukul - AM refuses to reply or revert .

Skoda india has to extend my warranty or arrange to...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Engine problems faced immediately AFTER giving it to Mahavir for service [Resolved]

 Shalu Kurian on Oct 15, 2016
I own a Fabia 1.6 2011 model. Beautiful car but the worst service centres provided by you guys. No idea with what false pride you guys are advertising service as your USP!!!

My car broke down after giving it for servicing at Mahavir, Hyd. I called a mobile number of one of your staff members and he told me to continue to run the vehicle as an EPC means nothing... seriously??

I then gave it to a non Skoda workshop since I don't trust you guys. Why, because the Manager at the Sanathnagar workshop sent a mechanic after he realised basic check like changing spark plugs...
Complaint comments  Read comments [1]Complaint category Car Service Centers

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