[Resolved] Skoda India — BAD SERVICE | |||
Hi My name is Gaurav and i have a query about the First Free Service that skoda is offering after 1 Year completion or 15000 kms which ever comes first. I have a Skoda Rapid that i purchased in December 2013 from Jai Autos Bhikaji Cama New Delhi. I went to the service centre on 13.12.2014 as per booking. I was expecting a free service but the skoda advisor mentioned that i have to pay Rs.7500 as a charge for changing oil and replacement of filters. I denied for the changes as my car only covered 2000 kms in last 1 year. But the advisor said it is mandatory to make the changes as it is a part of service. I have checked your booklets, service book, manual and warranty policies its not mentioned anywhere that its mandatory that oil and filters needs to be changed. After 1 hour of argument they agreed for the service without changing anything. But at the end they did not provide me with the stamp on the service booklet. May i know is it necessary to change the oil and filters during the 1st free service and if i don't allow them to make any changes they will not provide me with the service? Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Skoda India customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Hi
As you have mentioned it is necessary to change the oil and filters. May I know in which policy it is written that its mandatory or where it is written that I have to bare Rs.7500 to get it done.
As you have mentioned it is necessary to change the oil and filters. May I know in which policy it is written that its mandatory or where it is written that I have to bare Rs.7500 to get it done.
Gaurav,
The cost of oil and filters are supposed to be paid by the owner of the car.I have used maruti suzuki swift before and i have done the same during the free services.The cost of maintenance for a brand like skoda is higher in comparison to suzuki but very similar to brands like volkswagen, ford etc.Around rupees 4200 itself is the cost of the synthetic oil used in your car.Synthetic oils run longer therefore needs replacements only once in a year.Rest goes for the price of filters.Your next service will cost around 9k-10k and the third service will cost you around 10k-12k.By the way brother i dont know were is it printed or written.make sure you do timely service retain the warranty and also if possible take extended warranty which will cost you around 15000. I am in contact with many skoda owners who regret buying the product ( including me) and the price for the parts are unrealistic for a car of this segment.You can read other blogs in this site to make sure.
Example: Getting your clutch disk replaced in a hyundai verna will set you back by only 25k- 30k but the same thing in a skoda rapid will set you back by 80k - 90k. If you have a problem with the price and cost of ownership now itself then you will face more difficulties in future.
All the best.( take extended warranty - u will never regret)
The cost of oil and filters are supposed to be paid by the owner of the car.I have used maruti suzuki swift before and i have done the same during the free services.The cost of maintenance for a brand like skoda is higher in comparison to suzuki but very similar to brands like volkswagen, ford etc.Around rupees 4200 itself is the cost of the synthetic oil used in your car.Synthetic oils run longer therefore needs replacements only once in a year.Rest goes for the price of filters.Your next service will cost around 9k-10k and the third service will cost you around 10k-12k.By the way brother i dont know were is it printed or written.make sure you do timely service retain the warranty and also if possible take extended warranty which will cost you around 15000. I am in contact with many skoda owners who regret buying the product ( including me) and the price for the parts are unrealistic for a car of this segment.You can read other blogs in this site to make sure.
Example: Getting your clutch disk replaced in a hyundai verna will set you back by only 25k- 30k but the same thing in a skoda rapid will set you back by 80k - 90k. If you have a problem with the price and cost of ownership now itself then you will face more difficulties in future.
All the best.( take extended warranty - u will never regret)
Hi
I have already taken the extended warranty at the time of purchase. This is also a big concern for me because I don't know whether they will create any issues in my warranty or not.
I have already taken the extended warranty at the time of purchase. This is also a big concern for me because I don't know whether they will create any issues in my warranty or not.
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Free service refers to the workmanship costs and replacement of defective parts when under warranty.Changing of filters and oil is a necessary/Mandatory procedure followed by any vehicle manufacturer.The kilometers run is not taken into account.It is essential that you get the work done and get it notified in the service book so that you can retain your warranty.Not following the recommendations will put you in trouble later on.